Pet Haven Animal Hospital

Wonderful Veterinary practice with a caring, honest, brilliant, and hardworking team of vets and techs. Dr. Campbell has cared for my animals for since 1998. I have followed her wherever she goes. Dr. McCarthy is equally as fabulous. Their pricing is better than most other clinics , AND they are great about what is needed and what is not-- they have helped my pets live healthy and happy lives. They also are incredibly caring when it's time to discuss or plan a pets return to the rainbow bridge. I trust them and feel like they have always had the best interest of my animals and family in mind. There aren't enough stars for me to be able to give them!

if you love your pet, don’t take them here, it was a terribly long wait with no one to speak to about why our appointment time was not being met and then when we did see someone we felt completely dismissed and will never go back..

We had a wonderful experience at Pet Haven. My five year old cat had an enormous growth between her ears. I'm from chicago and had seen vets in both boston and chicago. I was quoted no less than 4000 dollars-- not even including a biopsy. Just removal. We were devastated at the prospect of not being able to take the Best Care of PJ. ENTER, Pet Haven. Doc practically scoffed at mentions of the 1000s of dollars quoted by previous vets. She and her staff took wonderful care of my kitty-- which we could actually afford. PJ was instantly happier after the procedure. Her quality lof life has certainly improved. All thanks to Pet Haven. Waiting area is clean and comfortable. Staff is punctual, informative, and friendly. Great experience. Before and after photos attached

Dr. Campbell and Pet Haven took such good care of our dog Odie. The team was always professional, extremely knowledgeable, and caring. They gave us great comfort when he was sick. This is an outstanding vet practice.

Adopted two of the sweetest most loyal kittens someone could ask for!! Everyone here is super caring and knowledgeable. Truly an asset to Watertown!!

I can't say enough about Dr. Campbell and her staff. We have been going there for 13 or 14 years and always feel like my pets are in great hands. My dog can be difficult and they are patient and kind.

I love them so much and would recommend them to anybody. This is going to be long as I explain all the reasons why. You walk in and it's immediately obvious that they truly, authentically love both pets and people. The walls of the waiting room are covered in paintings of cats and dogs (not prints, actual paintings that I suspect were done by patients or friends). One corner has a bulletin board of cards and photos from patients, as well as photos and news articles documenting Dr. Campbell's service work abroad. They have coffee and tea and small candy for patients, treats for cats and dogs, and even a basket of towels that you can mist with Feliway (a pheromone spray) and drape over an anxious cat's carrier. There are a bunch of books about animals, including some for kids. It's just the total opposite of a corporate vibe - it feels very home-y and personal, which is also true of the practice overall. There are two vets on staff - Dr. Campbell (who I think founded the practice) and Dr. McCarthy. They're both amazing - knowledgeable, patient, kind - but I especially adore Dr. McCarthy because she gives off this energy of someone who not only loves animals and vet med but is also kind of a nerd about both. Maybe it's because I'm a nerd as well, but I find that both authentic and reassuring. Nerds don't cut corners. I've always been happy with my ability to reach the providers with questions between appointments. Occasionally I've emailed with a question (once or twice with a photo) and often the response has been that it's something I can just keep an eye on. They don't just automatically tell you to bring your pet in for an appointment if they don't think it's necessary. One time our cat was at the emergency vet and we were given a couple of treatment options, and I called Pet Haven to get an independent (read: not financially motivated) opinion on what we should do. I think it was Dr. McCarthy who called me back and said "I really think [procedure] is the way to go, and I spoke to Dr. Campbell as well and she agrees." It was awesome to have that extra support when making big decisions about care. I've always found their costs to be reasonable. About $100 for an exam, $200 for bloodwork. A couple years ago our cat had 10 teeth extracted and that was about $1300. I've never had any sense that they are inflating or adding unnecessary charges. So like I said, I love them and would recommend them to anyone without hesitation. There are two minor drawbacks that I'll mention for the sake of completeness. The first is that they will take my cat(s) back for exams/procedures and bring them back out to the waiting room afterwards, probably because the practice is a small space (I think dogs might go back with their owners, though). Given the choice, I'd rather stay with my babies, but it's not a dealbreaker for me. The other thing is that they have a hard time staying fully staffed, which has occasionally forced them to reduce hours or bring in relief staff. I don't think these things are the result any mismanagement on their part - it's just the tradeoff of having a small practice, that you don't have a lot of extra space or people. Finally - and this is very important - they have a fat, black office cat....and his name is Chongus. Don't you want a vet who would name their office cat Chongus?