VEG ER for Pets

We had to bring our French bulldog to VEG after complications from her spay/episioplasty. She was having a couple of days of bloody diarrhea and we had already brought her to another emergency vet and nothing had improved. We brought her to VEG at like 4am and they were so patient and kind. The vet came over and talked to us and made sure we knew exactly what the plan would be as well as the cost before we proceeded with anything. She also helped us understand the insurance aspect of it as well. They ended up keeping her for a day and she was a COMPLETELY different dog when she came home to us. The new food, fluids, and new medication truly turned her around in the right direction. The communication was stellar from tests to calls about updates for our dog as well as pickup times and communicating to determine next steps of care. I will truly never take my dog to a different emergency vet after the care and compassion we received from ALL staff at 4am! Truly an amazing team. Thank you for helping our baby girl get back to being herself ❤️

Thank you to the staff who helped my family and I through one of the hardest decision we had to make. They took the time out to weigh out our options, answer any questions we had. But most of all the care and compassion we received through this painful time. He is now no longer suffering in the arms of my mother who passed in January. Yuki truly was my angel baby. I was blessed to have him, even if for a short time. Thank you so much for doing everything you possibly could. For supporting my family and loving these beautiful fur babies as if they were your own. God bless! Here are some photos of Yuki during better days w/ Calum who loved him dearly and is lost without him. 😔 🌈

A sincere thank you to Dr. Diana, Amanda, Jenna, and the entire team at VEG Cambridge for the incredible care and compassion shown to my dog during our visit. From the initial assessment to the X-rays and blood work, everyone was so kind, attentive, and supportive throughout the process. Dr. Diana took the time to thoroughly explain the examination findings with such insight and care, which truly helped bring comfort during a stressful moment. We are deeply grateful for the professionalism, empathy, and dedication your team brings every day. Thank you again for taking such wonderful care of my dog Gomdori! Bravo team 💯 PS Dori says Thank You! (picture attached 🥰)

My dog was having an allergic reaction, and I took her to the Fresh Pond VEG based on a recommendation from her usual vet. It was a little different from other vets in that you remain with your pet the entire time. The animal is treated in front of you, and the vets and techs are all in an open space together unless your animal needs to be separated in a private room. The wait was less than I had experienced at larger animal hospitals, and the care was great. Best of all was how nice the staff was, from the front desk attendant to the senior vet on staff. They were all caring, and I was offered tea, coffee, etc. while I waited. It was a much better experience than I have had in the past. Plus, my dog was accurately treated, and I was given a simple care plan to follow, which resolved the problem, and now I know how to treat my dog at home if it happens again.

Our little dog broke a nail and I couldn't get it to stop bleeding, so I called the VEG location in Cambridge, MA to see if I should bring him in. Of course, this had to happen at midnight! They were very helpful on the phone and gave me some suggestions to try and stop the bleeding, but since it wouldn't stop I ended up taking him in. I am so glad that I did because it was still bleeding a lot when we arrived. The registration process was easy, the staff that helped Dr. West were super nice, and his paw was tended to right away. Things were explained clearly to me as they made progress with cleaning his paw and bandaging it up, as well as his after visit care instructions. I truly appreciate the amount of care and efficiency that Dr. West demonstrated throughout the whole visit. I was told to bring him back the next day to have the bandage removed, and that night Dr. Cierra Lohr and Dr. Nicole Cassale were able to quickly take us in, clean the wound, and replace the bandage. This was our second time taking our dog there in the middle of the night for an emergency, and we have had wonderful experiences with the staff here every visit.

It was a great experience overall. The care was expedient and thorough, and the comfort of my cat was second in importance only to his health. The techs and vet were all very sweet to him and did their best to put him at ease. One treatment was given while he sat with me on the couch because he was more comfortable there than the exam table. In fact, everyone was wonderful, from the woman who checked us in, to the vet who examined him, to the techs who provided treatment. I highly recommend VEG in Fresh Pond.

Last Friday, I left home for less than an hour for an errand and when I returned, I noticed that my dog's face had swelled up, from some sort of allergic reaction, and she looked very uncomfortable and anxious. I knew that she needed care right away. I contacted VEG in Cambridge and the person I spoke to was so kind and informed me that we could come in any time to get her taken care of. When we arrived at the facility, we were greeted and the person at the front desk collected our info right away. Within a couple of minutes, we were brought into their main room and shortly after met with the vet team for their assessment. It was nice that I could stay with Gloria (my dog) the entire time while they evaluated her condition so I could ask questions and discuss the plan in real time. They quickly took action and gave her medicine to treat her allergic reaction. Within 15 minutes, she was already looking better and we were discharged. By the time we got home, the swelling on Gloria's face had almost gone away completely. All in all, we had a great experience at VEG and while I hope to not have to take Gloria to Urgent Care again, it is reassuring to know that there's a great team at VEG that will take excellent care of her! Gloria was well cared for and as her guardian, I appreciated their level of communication with me and also how quickly and efficiently they took care of her. I felt that we were in great hands from the moment we walked in. They also reached out to me the following day to check in on Gloria. If your pet needs urgent medical attention, I highly recommend taking them to this facility.