United Pet Care, LLC

Our company just switched to United Pet Care, and while I had a higher discount with the previous carrier at my current vet, there are other vets in the area with a much higher discount, but I love my current vet.I called United Pet Care for the first time, and the support person, Sal, was incredibly helpful and patient. She made the transition incredibly easy and did most of the work for me. I highly recommend them for your pets.

Recently my partner lost United Pet Care coverage through his employer but of course wanted to ensure that it continued so it helps us take care of our fur babies! I reached out to the Customer Service team and we were assigned to Layilah G., Customer Support Specialist, and she was phenomenal! She was very patient with us and responded very efficiently and kindly! Always remained professional and comfortable to talk to with our concern. In no time, she resolved it and we are grateful! I am sure our three fur babies are too! Thank you, Layilah and United Pet Care overall. (:

I called for some questions regarding the coverage I have and Bret was just a wonderful and caring representative. He offered solutions to my concerns and also went above and beyond to find a vet that was closer to me. Thank you so much Bret! Your professionalism and kindness was superb!!!

This is the first time we've ever had pet insurance and wouldn't you know it, our dog had a little accident which is going to require an urgent care pet visit. I needed to get a little more information as we had not used the insurance as of yet so I called United Pet Care and was fortunate enough to speak with Bret Brinkley - a customer specialist there. He was beyond helpful and cheerful - both of which I appreciated more than you know. UPC, hang on to this young man - he represents you very, very well!

UPC is amazing and for anyone having an issue its probably because you think this is insurance. This service is NOT insurance, it is a 3rd party service that contracts with vets to offer DISCOUNTED services. I have UPC through my employer and when I had originally terminated my employment, I wanted to keep this benefit. After some time speaking with customer service, Layilah was able to help me and continues to check in to make sure I received my new cards again (I went back to my employer and it switched from my bank account to payroll deduction). Again, this isn't insurance but extremely helpful for discounted services through contracted vets. I have UPC and Spot (insurance) for all 3 of my dogs and I have never missed any big emergency because I can rely on both to be able to afford increasing costs. My dogs are alive today because of affordability. Thanks UPC and thank you so much Layilah!

I wanna talk about a lady named Layla. She runs the front office. I think from the second she first reached out to me. She’s gone out of her way to be amazingly helpful for someone. That’s not great with technology but then I added my Vet. She took care of that and then they sent when my animal had surgery a little package with a card signed by people. We didn’t even know wishing my animal well this is some great lady and if this is a reflection of this company, I’m really glad we are here. I’ve still missed and messed up prescription discounts and things like that but I guess I’ll get it but she is really great and thank you united

Bret has been a tremendous help in navigating the plan with the changing needs of my pets. Always professional and knowledgeable!