VCA University Animal Hospital

I can’t say enough great things about University Animal Hospital! My dog Apollo recently needed surgery, and I was incredibly anxious, not only about his health but also the potential costs. From the very beginning, the staff was kind, professional, and understanding. Dr. Koch, who performed Apollo’s surgery, was amazing, skilled, thorough, and truly compassionate. What meant the most to me was how he worked with me financially to help keep the cost down without compromising the quality of care. It was clear that he genuinely cared about Apollo’s well-being, and that kind of support is something I’ll never forget. Apollo is now recovering beautifully, and I’m so grateful to have a vet that treats pets and their owners with such respect and empathy. They will be the only vet I will use from here on out! I highly recommend University Animal Hospital and Dr. Koch to anyone looking for trustworthy, supportive, and expert veterinary care. Thank you again for everything!

I have not yet written a review of VCA University but my experience today made me want to write one. My boyfriend and I have taken both our little fur babies to VCA for quite some time. Recently our little sweet baby Luna was diagnosed at the ER with FIP. They immediately treated her and gave us a treatment plan. This news was rough on us and the poor girl. Today I had the pleasure of meeting Dr. Settle and her technician whose name I am not remembering but she was amazing, for her follow up visit. They were so attentive, helpful, compassionate, and friendly. They listened to everything we had to say and asked us follow up questions or asked if we had questions. On top of that they have gone out of their way to accommodate us and our time and our Luna by making it easier for our follow ups without having to stress out our girl every time she needs to be weighed. In our opinion they have gone above and beyond to make sure that we as owners are comfortable and that our sweet girl feels safe and comfortable with them. I recommend enrolling in care club if you’re skeptical on the price it helps a lot! I highly recommend anyone to visit the Vets here but especially Dr. Settle.

We were trying to get our girl vaccinations and had a previous traumatic experience at petco. We then came to VCA and I can’t say enough about Dr.Stormy, the tech and the front desk. I should have gotten their names. They were so caring and patient with our girl, she is extremely reactive and scared at the vet. Dr. Stormy even said she loves the fiesty girls. 😂 This appt could not have gone any better. They are awesome and took so much time making Stella comfortable. I highly recommend especially if your baby is reactive or aggressive. This was such a great experience.

Appointment scheduled online and easy. Was able to get my fur baby in within 24 hours for first time patient FREE wellness exam. Facility was clean, odor free and spacious. Staffers very nice and knowledgeable. They took time for my fearful fur baby and she became comfortable. Our DVM was patient and answered all of our questions. Pricing was fair and no pressure from staff to get EVERYTHING in one day. Vaccines were given to my baby with no problem. They offer Cat and Dog boarding with standard Vaccines plus INFLUENZA. We have found our new home at VCA University Animal Hospital.

Update for business reply: lowering from two star to one star for generic business reply and expectation I reach out with more information. The information needed is there. Shows there is no serious effort to review customer feedback but they want to be seen as responsive. Decent facility and providers, went a little slower than preferred but that happens. What brings this down to a two star experience overall is the pricing and how they hide it. It's becoming more standard practice to be forthcoming with pricing for services and VCA does not share that until you are in the room with them. They know the pricing, they don't want you to know until you have already committed time and effort to be there so you are less likely to walk away. Comparing to other clinics this is on the high end for price, for average services, that they are hiding to try and sneak it past their customers. I would not recommend working with this facility, or if you do inquire about the prices beforehand to see if they are comparable to your other options.

Been waiting a week for an opening to have my appointment canceled. It was not communicated to me over the phone when I made the appointment that there was a confirmation policy. I was under the impression that once I made the appointment it was set but got a text the day before requesting a confirmation or my appointment would be canceled. I received a message from them two days before the appointment instructing me to send records I already had and that did not speak to this policy so again, I thought things were fine. I missed a message again today cancelling it because I did not confirm in time. I also work weekends and cannot prioritize texts. I’m understanding of policies I’m informed of beforehand. I was not told to look out for any messages or that there was such a requirement after setting my appointment initially to secure a spot I believed was already in place the day I called. Additional confirmation has not been common place in my personal experience scheduling vet care. It is also not listed on their site as I set a new appointment I will cancel myself to make sure I did not make the error of missing this condition on my end. Clients should have all the information and rules communicated before provided a consequence they were unaware of or agreed to. Now I have to find somewhere else to take my baby to after waiting but that is probably for the best.

I can’t recommend University Animal Hospital enough! Dr. Garza was amazing with my Doberman, Rocky. She did an excellent job on his surgery, answered all my questions, and was so kind and reassuring. The entire staff has been incredibly friendly, helpful, and caring. From start to finish, we felt supported and confident in Rocky’s care. Thank you to everyone at the clinic for making such a stressful experience so smooth and comforting!