Urgent Petcare
📍 Cat veterinarians in Surprise
Urgent Petcare in Surprise offers prompt and accessible care for feline emergencies, often accommodating urgent cases without long delays. Their team emphasizes affordability and transparency, though pricing practices can vary. The clinic prioritizes a supportive environment, with staff known for attentive communication and compassionate treatment during critical moments.
While some patients report seamless, professional service with clear processes and attentive follow-ups, others have encountered inconsistencies in care quality and transparency. The facility balances efficiency with empathy, though individual experiences may differ based on urgency and specific needs. Ideal for routine check-ups and minor emergencies, it’s worth verifying policies for complex cases.
Features and services of Urgent Petcare
- On-site services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Toilet
- Free parking lot
- On-site parking
Urgent Petcare is in position 11 out of 11 in Cat Veterinarians in Surprise
Customer Reviews
Urgent Petcare has a rating of 4.2 out of 5 based on over 408 reviews on Google
Staff was caring and kind. They were very affordable and were able to take my cat in right away. My Leia is doing so much better with their treatment. I highly recommend.
This was one of the most heartbreaking and disturbing experiences I’ve ever had at a veterinary clinic. We brought our cat in a critical, life-or-death condition, barely breathing — literally fighting for his life in our arms. Any normal person would expect urgency, compassion, and immediate help. Instead, what we were met with was coldness and a shocking focus on money. Dr. Moezzi quoted us $1,200 for CPR — while another clinic later charged only $80 for the exact same procedure. In that moment, it felt like our pet’s life had a price tag, and unless we were ready to pay it immediately, nothing else mattered. There was no sense of urgency, no empathy, no humanity. Just numbers. I have had pets my entire life and have never experienced anything like this. When your animal is dying in your hands, the last thing you should face is indifference and financial pressure. Thankfully, we went to another clinic where we were treated with care, compassion, and professionalism — the way it should be. I would never recommend this place to anyone. If you truly love your pet, go somewhere else.
My pet's tooth needed removed. And was swollen and in severe pain. It was easy breezy! The staff was great! Informative and respectful... Thanks for a great experience.
DO NOT GO HERE!!! $980 emergency assessment which you pay before they will evaluate your pet. You can't be with your pet or see your pet for any of the examination because they treat everything in an open area. You don't know if its the vet or an unqualified worker in scrubs treating your pet. They send an employee to discuss everything with you in the middle of the waiting room. They claimed they gave my dog sedation, but I have seen my dog after sedation and when we saw her to say goodbye she was not sedated. The process and what's included can't be explained by the tech which is never a good sign. In the middle of putting my dog down the receptionist walked into the room to get my credit card to check out. As we were saying goodbye we could hear and saw when the shared door opened to the open animal treatment area, another dog screaming as several people in scrubs surrounded him. Why was he screaming while they worked on him if he was sedated and treated with care and compassion??? This was the most questionable, unprofessional, incompassionate place I have ever visited. May God have mercy on your souls for how you are treating the animals that pass through your doors and the humans who bring them in their darkest hours.
The staff was extremely friendly and made me feel comfortable from the very beginning to the very end. Not only did I appreciate how they treated me and my fur baby, but I was impressed with their seamless processes they had to make sure everybody was helped in a timely manner. While I was waiting, I observed the staff constantly communicating and supporting each other to make sure that each customer got what they needed. I also witnessed a couple times where they went above and beyond to help make their customers comfortable while we waited. They proved a blanket to a woman who was cold and quickly provided me with a charger when my phone died as my kids were trying to contact me. This will definitely be where I go with any future needs and will recommend to others.
Took my cat here for an emergency, they took him back right away (even paused with a customer on the phone to take care of us as soon as we came in) and stabilized him. I feel like they had a good balance of staying calm in the face of us crying hysterically while also not feeling like they didn't care; they were very professional. The doctor even took a video of my baby while he was back there because she said she knows it's hard to be in the waiting room and not see him for a bit. They called as soon as they opened the next morning just to ask how he was doing today. We are so grateful for the staff and doctors at this site and highly recommend them. Thank you for caring for my baby.
Posted business hours are a LIE!!!! This business posts on their website, their door, their phone number introduction and on Google that they are open until 9pm but that is apparently not true at all. Last night I arrived with my sick dog that has Addison’s disease (a simple illness to most dogs can quickly turn into a life threatening matter for an Addison’s dog) close to their 9pm closing time but still within business hours yet I was turned away at the door. The office lady informed me that they were closed already. When I mentioned their posted hours she basically said "Well we are still technically open just not for anyone to come in to receive the care that our business provides" Ummm… what?! SMH. She proceeded to hand me a paper with 24 hour animal hospitals on it, and not a thing more. I can’t afford the outrageous prices those places charge and the earliest I was able to go to this place the following day was a little after 8pm. I’m thinking plenty of time before their closing time of 9pm but I called first this time. NOPE!!! They turned me away again nearly a full hour before they close!!!!!! This is unprofessional and quite frankly dangerous for the animals needing care they are supposed to provide! POST ACCURATE HOURS!! You can’t just close whenever you want! Especially when you provide a critical care to sick animals! We (your patients humans) rely on and initially trust the information you provide to us. It is YOUR responsibility to make sure that said information is ACCURATE & RELIABLE!!! I can’t trust you guys now.
Information about Urgent Petcare
Address
Urgent Petcare is located at 17255 N Litchfield Rd, Surprise, AZ 85374, United States
Phone
The phone number of Urgent Petcare is +1 623-440-6348
Website
The website of Urgent Petcare is: urgentpetcareaz.com
Business Hours
Monday: 09:00–21:00
Tuesday: 09:00–21:00
Wednesday: 09:00–21:00
Thursday: 09:00–21:00
Friday: 09:00–21:00
Saturday: 09:00–21:00
Sunday: 09:00–21:00
Popular Times
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