VCA Old Marple Animal Hospital

When you are in a true life or death situation with your pet, you will be financially backed into a corner. Honest answers about my pets fate would be appreciated. Instead we were baited along with tests and medicine and my darling baby died anyway. They take advantage of your money in a high stress and sensitivite time with your pet.

I cannot recommend this hospital enough. I recently had to take my cat in for an emergency visit and received phenomenal care. Outside of them being the only place open on a Sunday, the staff/doctors here were incredibly kind and provided us with amazing treatment for our cat. You can tell they really care about the animals they’re looking after. Highly highly highly recommend!!!

I recently switched my kitty here since we moved close by, and everyone was so kind and professional and took great, gentle care of my cat during her yearly visit. Maeve says thank you for her dental homecare goodie bag! 😺

VCA Old Marple Animal Hospital location in Springfield, PA has very knowledgeable staff members that care about the animals that are brought in. Keep up the good work 👍

I called yesterday and made an appointment to get my dogs nails clipped. They told me it would be 45 dollars. I explained that that’s all I needed for my dog . When I got there they ask me to provide rabies vaccine which I did and it was updated . Then the doctor told me that she couldn’t do the nail clipping unless my dog had a physical. I told them that they should have said that over the phone when I called. To be honest it’s mid leading, not fair and unprofessional. I would not be back to this location never ever again and I will not recommend this hospital to anyone. I have brought all my family childhood dogs there in the past. Never again . -10 stars communication and proper training is key in any business setting.

I took my sick cat here yesterday for emergency help. I paid 190 for the visit. They took my cat to another exam room without me. They then came back 2 hours later to tell me the Dr had an emergency, it would be a while. 3.5 hours later they tell me they aren’t sure what is wrong with him. They said his lungs sound off. They suggest lab work, ultrasound and fecal test, this would cost upwards of 1k. Which I do not have. So I end up paying another 93$ for a single shot of antibiotic and sent home. The discharge papers say that my cat presented bright and alert. Huh? Are you sure you are looking at the right cat? My cat is dull and lethargic… discharge paperwork also says they heard a heart murmur which they didn’t even say anything to me about that. All in all I feel like this vet is really just in for the money. They didn’t really care that my cat was sick. The minute I said I couldn’t afford the prices they sent us home with no answers, no suggestions on another reasonable vet or clinic. Literally gave them my last pennies. So almost 300$ multiple hours,zero compassion and here I sit at home with my sick cat trying to figure out my next move. This vet is for people who have money to just throw away

We brought our elderly pet in for an ER visit and were told that she that she was terminally ill. We made the decision to treat to her to make her comfortable so that we could spend what time she had left with her at home. During our visit we were treated with a lack of empathy by Dr Ballmes. She left us with no updates for several hours during the procedure. If we hadn’t asked at the front desk on two occasions for updates I am certain we never would gotten any information. When a doctor delivers devastating news to a family about their pet they need to at least pretend to sympathize, we felt like Dr Ballmes didnt have that ability. Upon return to home our pet gradually improved to nearly her normal self on medication. I had sporadic text messages with Dr Ballmes over a couple of weeks and eventually asked her to refill the medication. I was told that a test would be required to determine if a refill would be possible. Sure, no problem- so we called to make an appointment. We were told that no appointments were available for a month. When I texted the Dr back she told me that the only way we could get in for the test was to come to the ER. My pet was under her care, she was ordering a test and the only way we could get a refill on the medication that was keeping my pet comfortable was to come to the ER and pay the additional fees associated with that?!? Absolutely insane. We were established customers of 25+ years, we’d just spent $2k on a single day and this is the only option? Total cash grab. I’ll mention that as we were leaving a couple was turned away from an ER visit at about 7:30pm (from a 24 hour animal hospital?). In the end we found another local animal hospital who could see us in less than week and it was night and day a better experience. This completely different experience is what drove me to write this review. You have options for pet care and you’re going to pay dearly for it- Do your homework! We are now working with a doctor who cares about their patients and their owners and not just about adding billable services to the corporate overlords at VCA. *Note we have already spoken to the clinic manager and we don’t need the "please email us" response. We were customers/patients and now we are not. Update- Our pet has been under the care of a new vet and is doing remarkably well. She’s happy at home with us under a custom care plan and has a fantastic outlook for the foreseeable future. We had to try some different combinations of meds before things stabilized but she’s doing great. I think the takeaway here is read reviews of Vetinary clinics and do your homework before making decisions of who you want to care for your pet. Vet care isn’t cheap so make sure you’re getting what you pay for. We never expected miracles but we do expect a willingness to treat if there is hope.