Colonial Animal Hospital

Phenomenal care that has been consistent for the past nine years. Dr. Fennell goes above and beyond and makes you feel like your pet is her only patient. She is caring and attentive and follows up. We would not trust our pets with any other practice. The front desk support and vet techs are equally friendly and professional. You can tell these folks care about their work. Thank you!

On Nov 11, I took my male cat in for urinary issues and they immediately took him back to check for a blockage, before I even had any paper work filled out. Thankfully, he wasn't blocked. I knew if he wasn't blocked, and therefore not emergent, it would take awhile. I'm fine with waiting at ER's, understanding the most critical are priority. Dr Drum was wonderful. She took the time to explain everything and answer any questions. Salem is a sweet boy, but he is a former feral who doesn't handle car rides, vet visits, or receiving medication very well. Dr Drum has been amazingly helpful and responsive via email as we continue to monitor Salem and discuss options to proceed if necessary. She has also provided me with a wealth of information, and has been incredibly understanding of this overwhelmed cat mom. The front desk staff and vet tech were all very kind and helpful. Thank you to everyone for making sure my boy was okay so quickly.

All staff had been really friendly and welcoming previously but i had a recent visit with Dr Fennel and ill have to totally agree with another commenter below- Dr Fennel absolutely chastised me and had a demeanor i did not appreciate. She is why I switched vet offices. (Although the vet tech in the room wih us was so incredibly kind so its only a comment on the vet dr) Additionally- one other staff member had an attitude with me and got super defensive when They made a scheduling mistake even though i wasnt upset or making any deal about it. Sigh

Absolutely do not bring your pets here. My experience was a complete mess. I went in for a simple Panacur refill for my dog, and they handed me only 4 packets, enough for 2 days, when he needed a full 6-day course. The directions on the bag didn’t match the amount given, and when I pointed it out, the staff seemed confused and dismissive — I had to catch the mistake myself. Pricing is inconsistent and unnecessarily inflated, with smaller packets costing nearly 3x more per gram, and staff refused a reasonable request to provide the more cost-effective option. On top of that, the vet (Dr. Fenell) herself seemed anxious and paranoid, unnecessarily muzzling my calm, non-aggressive dog and making the whole visit uncomfortable. Communication was poor, and I left feeling disrespected, ignored, and completely frustrated. I will not be returning, and I strongly advise others to double-check prescriptions and think twice before bringing their pets here.

Stay away from Dr. Fennel. Her attitude is nasty, condescending, rude, insulting, unprofessional, and disrespectful. I believe this is intentional to destabilize your emotions and scramble your thoughts so they can rob you blind. If you schedule an appointment here for something specific, they won’t let you know whether they can do it or not until you are there IN THE EXAM ROOM. Also, FYI, the price of allergy shots has gone up (they will try to sneak that one past you without notice). And if you do get the misfortune of being scheduled with Dr. Fennel, don’t let her wear you down to the point you forget to check your bag if they give you medicine because they will put things in there that you told them not to put in there and charge like they’re the rarest jewels on earth—for instance, their price for filling famotadine, a cheap OTC medicine on Amazon, is grossly inflated. I truly used to love this clinic but I don’t even care to see Dr. Fennel in passing. I also do not appreciate being ignored when I ask that certain items not go in my pet’s medicine bag, AFTER being overcharged for an appointment, shared between 2 other pets, that should’ve never taken place anyway. The way they treat loyal clients is appalling. Well this ATM has just dried up.

Terrible customer service. My dog was seen there on a Wednesday by a "not in service provider". Information that was withheld at the time of visit. I inquired to continue treatment and they wanted me to pay for another full exam as a new patient because she was not seen by a "staff provider". When trying to explain this to their staff, aggressive escalation of the matter was the result. Staff did nothing to correct their behavior. Side note, their prices are high shopping around is suggested.

I brought my cat in after almost a year of struggling with his food and overall health and the vet was so attentive, she took the time to go ingredient by ingredient and we finally landed on something that could work. One month later and my baby is a whole different cat! No vomit or diarrhea in a over a month after getting sick every couple days for a year!