Lyon Veterinary Hospital

We love Lyon! Just went for our first sick visit and we were in and out in under 30 minutes. All of the staff was caring and kind and so sweet to my pup. Never judgmental but gave solid advice for going forward. Never sat more than 5 minutes without someone coming in to do something. Took extra care to make sure she would not hurt herself or others. $60 for examination and $25 for a quick fecal lab. Good pricing. Great people! Sent home with everything needed to get her back to her usual self.

Absolutely rude people who answer the phone. They don’t care to do their job - it’s like they’re actively trying NOT to schedule appts. Called about getting my dog neutered and based off how terribly they speak on the phone, I wouldn’t trust them with my puppy. Absolutely terrible customer service.

In my opinion they are one the best vets in NWA

I absolutely adore Dr. Lyons he is so compassionate about animals. Some pretty scary stuff can happen when you end up at the vet office; I have been in with my dogs for routine check ups, I have had to have stitches, staples, and medicine for other things for my pets. They are always so awesome about giving you options or resolving issues that can be taken care of at home and helping make that judgment call on when to bring your animal in. Every time I go for one of my animals he is always calm during any visit and reassuring when I was worried! Also the staff is usually pretty pleasant; this late visit I was really pleased with!! They even called me the next day to check on my dog and she was doing so much better!! I would recommend Dr. Lyons to anyone!! As soon as you go you’ll understand why.

I hate to say I have not had a good experience here. With the variability of care being negligible between the many vets in NWA, I called and got quotes from several places before bringing my hound in. She was my dad’s dog and he passed away, so I was not financially prepared to have a dog but I felt I needed to care for her. The first visit went seemingly fine, but a couple of days later her microchip was sticking out of her back. I had to take her in again and put her through that traumatic experience for a second time, not to mention take off work to do so. Dr. Lyon did the second one himself. I specifically asked about boosters when I was quoted so I was surprised when I took her in for follow up and they charged almost another $50 for 2 vaccines that took 5 minutes to administer. When I asked the front desk about the charge and went to explain my situation, I was dismissed and told "sorry you had that impression". I also heard them chit chatting behind the counter and apparently they couldn’t even record my dog’s weight correctly. I’m tired of being run over by these medical providers that feel like it’s ok to say whatever they want to earn your business without considering the human-to-human impact and professionalism needed to retain customers. Photo is of the chip sticking out of her back.

We got our sweet girls ears done today and I was VERY happy with not only the amazing job done but how kind the staff is. I highly recommend!

I started going to Lyon vet in 2013. It was problematic from go, but I thought, because they seemed to care when I would address problems, that they were trying to improve. They provided care that was, at that time, somewhat inadequate, but relatively average care compared to other options in the area. Overtime, I ended up having to get a service dog, they have seen said dog for 10 years now, again, with me making known any issues I was having with the clinic/accessibility/communication, etc., and they were seemingly caring enough to try to do better. Around 2020, I saw a decline in their services, that didn’t quite level out when things "went back to normal." I would bring up things in visits, and they would overlook, make mistakes, or altogether forget to prescribe meds addressed during a visit, only for them to insist on an additional visit for me to get said prescriptions or help. I took about a year trying not to use Dr Lyon’s office, it was no longer conveniently located, and they were not very responsive with emails or calls. Ultimately, when I got my second service dog, I did end up taking him to Dr Lyon’s office (03/2025). At this point with the clinic, I could see noticeable difference in the quality of care that made me uncomfortable, and addressing things started to seem unwelcome by staff. It felt like a disrespect of boundaries for myself and my animals. I mentioned in two different appointments that there was a flare up of said ear problem, and requested drops be prescribed. When I’m cleaning my dog’s ears, a creamy peanut butter like discharge, can occur when the ear is unwell. It felt like, because I had been keeping up with cleaning that, despite not having the drops, Dr Lyon didn’t prescribe them at either appointment. Leading to her having multiple obvious ear infections and bad symptoms with itching, flaking skin, and signs that my dog was in pain from it. I began bringing it up at every appointment, even if they weren’t for my older dog, in the hopes that I would be taken seriously and they might prescribe something to help her ear not swell or have grotesque discharge. It began to even affect my service dog’s ability to work, which is challenging to experience as a disabled person who is relying on the dog for life saving alerts. Dr Lyon’s office was aware of all of this. I knew I would need to move out of state, and let their office know immediately our timeline. I even had to come in before that move (09/2025), and mentioned both that my senior dog was having worsening ear issues, and that my new SD was having trouble maintaining weight to the point you could see his ribs. The vet tech at the counter told me, as they no longer carried food to help with weight maintenance, that they would allow for a prescription of it on Chewy if I tried to get one. They made it seem like if my dogs had been seen/addressed for these issues that it was a normal thing for them to approve the requests. So I went home and attempted to place an order within a day, only to never have it approved. I called Chewy to make sure it wasn’t on their end. I finally bought a lot of regular wet food, and began over feeding him (+5c volume daily) to help his weight, at a higher cost than the other food. Once I had moved, I tried again to place an order, this time including drops for ear infection. Again, a very clear issue addressed over a number of visits since puppyhood. I called Dr Lyon’s office (10/29/2025) to ask if they could approve the drops. And they leveled at me, that because they hadn’t prescribed them for her in so long, that it wouldn’t be a thing they would do. The tech said "I wouldn’t get your hopes up," when I asked her to please escalate it to the actual vet, Dr Lyon. I made it clear at the end of that call, that I would be writing this bad review, as a direct result of that call. As much as I can try to work with a clinic willing to grow and change with its community’s needs, I will not stay quiet when it is clear that they no longer value that connection to wellbeing, safety, and health.