Banfield Pet Hospital

I love Banfield!!!! and more importantly, my dog loves Banfield. She is well taken care of. She had her physical two weeks ago and they took such great care of her. They were very thorough. They We’re very gentle with her and acknowledged all of the special needs that she has they talked to me and explained thoroughly every Procedure that they did. They answered all my questions. They took plenty of time with me. I recommend them to everyone I talk to.

I love this place, I have been going here for 12 years. My pups have gone from puppyhood to senior living and I have no complaints. I understand what I pay for with my wellness plan. I communicate with my vets, Dr. Hamilton and Dr. Thomas. Allison the clinic manager has been nothing but helpful and supportive.Rachel is typically at the front desk and has always been helpful. I can’t thank the staff enough really. We lost one of our fur babies this year and the constant communication and just checking in with us on how we were and sadness because they too lost a patient they loved as well. I think most reviews that crap on the clinic are people that don’t understand basic pet care and responsibility sometimes. Asking questions is important for you as the owner of your pet. If you don’t understand what you’re paying for then don’t agree to the procedures.

Dr. Tiffany Thomas is an absolutely wonderful Veterinarian. She is informative, professional, knowledgeable, and she is also very caring. We enjoy going to see her and I am confident in the care that she provides our little Havenese Gigi. I would definitely recommend Dr. Thomas as well as the Sparks Banfield office.

New to Banfield just got off the phone with the receptionist named Sammie unsure why she has attitude. This is second time I have spoken to her I will dress this issue with the Doctor. Also one of my family members use to go to this location and now they attend the other location due to her rudeness. When you are at the front desk you are the face of the company. I use to work at a Doctor's office and working front desk you create a first impression and lasting impression.

I took my dog here for surgery. They were able to get her in a lot faster than I expected. The staff was friendly and helpful. Dr. Hamilton was wonderful! She was so kind and sweet to my dog and my family. I couldn’t have asked for a better experience. I went in worried about my dog and left knowing my dog was in good hands.

The docs are ok. They seem to genuinely care about the animals. However Banfield has become assembly line vet services since I first joined 11 years ago. No more face to face visits. No more same day (or next day) appointments for a sick pet. It’s all about how many pets can they see in a day. Drop it off in the morning and pick it up in the afternoon. My dog has a history of discospondylitis as a puppy brought on by a bladder infection. When I am concerned about another bladder infection - no one seems interested because they don’t read his history. I have never even seen the face of most of the vets who have taken care of my dog

You make an appointment on line because no one answers the phone. You take off work to get your pet to the vet. You show up at the vet and they tell you tough luck, the appointment didn't go through. I have a confirmation email and they still turned us away. How is this even possible in this day? Customer service is gone at this place. Absolutely embarrassing. Avoid at all costs and we will spread the word.