Veterinary Emergency Group

📍 Cat veterinarians in Santa Monica

9.5

Veterinary Emergency Group in Santa Monica is renowned for its compassionate care and professionalism. The clinic stands out for its gentle approach, ensuring pets and their owners feel supported during difficult times. The staff is known for their kindness, guiding families through challenging moments with empathy and clarity. The facility is well-equipped and maintained to high standards, providing a comfortable environment for both pets and their owners.

The clinic offers round-the-clock service, which is particularly reassuring for pet owners. While the quality of care is generally excellent, some visitors have noted that treatment options could be explained more thoroughly. Overall, Veterinary Emergency Group is a trusted choice for emergency veterinary care, known for its dedicated staff and comprehensive services.

Features and services of Veterinary Emergency Group

Service options
  • On-site services
Accessibility
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
Amenities
  • Gender-neutral toilets
  • Toilet
Crowd
  • LGBTQ+ friendly
  • Transgender safe space
Payments
  • Credit cards
  • Debit cards
  • NFC mobile payments
Parking
  • Free of charge street parking
  • Free parking lot
  • Paid street parking

Veterinary Emergency Group is in position 1 out of 13 in Cat Veterinarians in Santa Monica

Customer Reviews

★★★★★
★★★★★

Veterinary Emergency Group has a rating of 4.7 out of 5 based on over 493 reviews on Google

Lana

When we had to say goodbye to our dog, Latte, this clinic made one of the hardest days of our lives as gentle as it could possibly be. She suffered from end stage lymphoma, and we looked into several veterinary clinics beforehand, and this one stood out for its reasonable pricing. But more than that, from the moment we walked in, the staff guided us straight to a private room with no waiting in a busy lobby, and gave us all the time we needed to grieve and to let Latte go at our own pace. Every step of the process was explained clearly, and we could feel how much they truly cared about us and our dog throughout. We had arranged to take Latte home afterward for a private cremation, and the way they prepared her for us was beyond anything we expected. She was placed in a paper coffin with flowers, and when we asked, they even clipped some of her fur and placed it in a small glass bottle to include with her. It was so thoughtful and so full of heart. Latte deserved the most loving farewell, and that's exactly what she received here. Every staff member was compassionate and kind. We are so grateful we chose this clinic, and we're so glad Latte's last moments were held with such care. Thank you, from the bottom of our hearts💖

Lana ☆ 5/5
Erin Hegarty

We had such a good experience with Yocelyne and Dr. Zachary and the rest of the team here. $400 out of pocket to induce vomiting after our 13 week old puppy swallows a sock whole. The nurse, vet, and vet assistant were so sweet with our boy. Came at 9 pm on a weeknight and despite there being multiple other pets there, we were seen promptly and were home by 10 pm. Can't recommend enough!

Erin Hegarty ☆ 5/5
Tianna Costa

This was the best ER experience I’ve ever had. I can’t say enough kind things about the staff and just my experience as a whole. I ended up here in the middle of the night and they were able to get me and my dog right in. You are brought right into the treatment room with your pet and you get to be apart of the whole process. It’s a really refreshing take on a normally extremely stressful environment. I have only good things to say!! Kit took such amazing care of my dog, who can be a bit of a handful. Kit made sure to explain everything they were doing with such care! And Hallie made sure to take care of me, bringing me water and offering snacks! Amazing overnight staff! I’m so thankful for them!!

Tianna Costa ☆ 5/5
Nati

IMPRESSIVE! It was my first time going to veg and I was nervous since my cat had a fever. The space is spacious and clean. I was greeted at the front desk and rapidly escorted to a table where a nurse came to check my cat. Doctor Chavez prepared an estimate and since I was a little hesitant with one of the exams because of the price, nurse Melanie helped by figuring out a way of still getting the treatment but closer to my budget. I felt very supported and understood while my cat got everything he needed. Highly recommend VEG. They take your pets situation seriously. While I was waiting, a dog came in needing CPR and everyone on the floor rushed with urgency and professionalism.

Nati ☆ 5/5
F T

I’m grateful VEG operates 24/7—it’s reassuring to know help is available for pets at any hour. Parking was free and convenient, and the hospital is in a nice area. The staff was very friendly and welcoming. However, I’m unsure about the quality of care. Our dog was scratching excessively, and I suggested it might be an allergic reaction. The initial visit cost $225, and they recommended shaving the area ($136) and giving an injection to stop the itching ($230). I questioned the injection because I didn’t want to just mask symptoms. Shortly after we declined, our dog developed bumps and hives, confirming an allergic reaction, which was then treated appropriately. While I appreciate the availability and kindness, I wish the diagnosis had been clearer from the start and that treatment options were explained more thoroughly. Only after I asked questions about the services recommended, we found out what each of the treatments were and most of them were not needed at all, not in the diagnosis stage or on the treatment after.

F T ☆ 4/5
Andrea Ruiz

I went last night with my honey, I was so worried and scared for her but the 4 individuals including the doctor were very kind and reassuring 🩷 I wasn’t able to catch any of their names because I was so worried for my baby and the financial costs but they worked with my budget and went out of their way to do what they can to make my girl feel much better. I am so grateful for their care and compassion, I can tell each one enjoys what they do I imagine it’s so fulfilling. You guys are so special to me and my baby thank you thank you thank you 💗🙏

Andrea Ruiz ☆ 5/5
Ali Zacharias

My beloved 5yr old leopard tortoise Zero🐢 was attacked by a Husky. His shell was bleeding and bruised in 3 places. 2 emergency vet hospitals wouldn’t see a tortoise, but VEG was willing to do their best! I needed support!! They incubated him gave him pain killer’s and antibiotic’s and most importantly, calmed me down. Chelsea especially knew about tortoise’s and I was so thankful. It’s incredible how they welcome you to stay nearby and watch the exam. He’s going to be okay. They gave me a long list of exotic vets I can see for further follow up during the business week. I love VEG and I’m so grateful they were there to help!

Ali Zacharias ☆ 5/5

Information about Veterinary Emergency Group

Address

Veterinary Emergency Group is located at 2700 Wilshire Blvd, Santa Monica, CA 90403, United States

Phone

The phone number of Veterinary Emergency Group is +1 424-538-4535

Website

The website of Veterinary Emergency Group is: veg.com/locations/california/santa-monica

Business Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Contact Veterinary Emergency Group

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