Modern Animal Santa Monica

They were so nice and patient with my anxious new dog. We got a wellness check and I asked all my detailed questions and they were very informative and transparent about prices and next steps. Lastly, they gave my girl a little nail trim and did a great job with her. She also enjoyed the free dog treats in the waiting area and I enjoyed the free La colombe (always a reason to visit!)

Modern Animal is next level. Friendly, calm, and organized but also 🥁🥁 somehow artistic and thoughtful. I mean look at their coffee table book. Definitely NOT a cold clinic. It feels intentional. You walk in stressed and leave relieved. Pure Magic You feel taken seriously medically, but also cared for as a human. That combination is rare.

Such a great experience! After taking my new stray kitty to a different vet at first, I knew I couldn’t go back there. Modern Animal was so gentle and sweet. My kitty is so scared and they were so patient and able to get her to cooperate by gently managing her. Will bring my other cat back here too from now on. It’s pricey of course but the best bedside manner I’ve seen.

Very nice and clean place. Office staff was very friendly and vet was easy to talk to. Overall great experience.

Fantastic Vet clinic! Staff is nice, professional and polite, appointment starts on time and the place is clean and animal friendly (they have so many treats for cats and dogs and ways to calm the pet when needed). Setting appointment with the App was easy and the membership that gives unlimited Dr. visits and 24/7 chat with a vet is awesome. Dr. DeVore was professional and attentive, wasn’t rushed to leave or make any decision, and all options of treatment (and if they are essential or not) were given in a patient and calm manner. Will come back with the rest of my cats for sure. Highly recommend!

We had a very negative experience today at the Santa Monica location. We received a concerning blood test back on our 5 month old puppy and were urged by our vet from the La Brea location (which we LOVE) to bring her in ASAP for a follow up to determine next steps. We arrive at the Santa Monica location and never even saw a doctor, despite our vet telling us she needed to be checked for signs of internal bleeding. The unprofessional and unhelpful vet techs repeatedly said "this should have been a tech only appointment, I don't know why you're asking for a doctor". Not only that, but they lacked the necessary materials to even run the follow up blood test. The required vials had expired. All this to say, we left and did not allow them to do anything to our puppy and will certainly not be back. We informed our regular vet and he advised that we leave them an honest feedback report, which we will make sure to do to warn other pet owners.

Update to prior review: The clinic aggresively pushed sales onto me, they pushed for a fecal sample test which I agreed to as I just wanted out of the place and they went so full on the sale. I left feeling very negative about the whole experience (see below). I didn't provide the sample, asked to cancel the service after as it wasn't performed and now they are refusing to refund. This place is BAD. Negatives. Upselling procedures and potential misdiagnosis. I’m 99% sure my dog had kennel cough, we took him in to get checked, were told it wasn’t kennel cough, were given meds for nausea and sent home. At no point were we told to separate him from other animals. A few weeks later, after likely exposing other dogs to this sickness through not being isolated, the cough still persisted and we went back. The vet this time was much more concerned. Saw the coughing, immediately suspected kennel cough. This vet was on it, I liked her. Enter the vet tech. They suggested a pcr which made sense, and then a chest xray, but noted that they would need to keep my dog for several hours to be able to do this due to scheduling. I thought about it for a while, it made me uncomfortable as 1) I have a nervous dog and the cough was worse when stressed, and 2)my dog could be contagious. They only backtracked on the 3 hour wait when I queried where he would be held and the proximity to other animals. The tech then embarked on a giant upsell list, worms, heart something, blood work, the whole gambit, Eventually I politely said no, the tech looked visibly irritated, literally left the room and never came back. We got the pcr test and left. The pcr came back negative, but I’m not surprised given when symptoms started. I really wanted to like this practice, but the vet tech upsell was so intense. Also the lack of concern for potentially exposing other animals at the practice to a likely contagious dog by wanting to keep them onsite for hours was really shocking.