Rochester Veterinary Hospital

Love this place! First time visit and I love the way you enter. They have it so you come right in and go into exam room without the stress of waiting in an area with stressed out animals . It was really great. Crystal our tech was very nice and Dr Weber was great. Checking out was a breeze with two great receptionists. Again no encounter with other pets. So stress free. Looking forward to future visits!!

My fur baby Treasure Dior goes here and we love the staff! Very patient and always do friendly to us and we are lucky to have them in our lives.

I wanted to share my experience so others can make an informed decision about the Paw Plan. In my opinion, the plan was not explained clearly enough when we signed up. All four of us were under the impression that it was a month-to-month membership. When we later tried to cancel, we found out it was actually a one-year agreement with monthly payments. The fact that all four of us had the same understanding clearly shows that the plan was not explained properly. We were also surprised by additional charges for services that we believed were included in the plan but were not. The details about what was covered, what was not covered, and the financial commitment involved were not communicated clearly. The most frustrating part was how our concerns were handled. When we explained that the plan had not been presented transparently, there was no accountability taken and no acknowledgment that it may not have been explained clearly. Instead, our concerns were dismissed. We are posting this review because we do not feel the Paw Plan is transparent enough. Before signing up, make sure you ask questions about the contract length, cancellation policy, monthly payments, and exactly what services are included. Doing so may help you avoid unexpected costs and misunderstandings later.

I cannot say enough wonderful things about Rochester Veterinary Hospital. From the Licensed Veterinary Technicians to the assistants and CSR's, every single staff member is compassionate, professional, and incredibly dedicated. Every doctor we’ve seen, Dr. Totin, Dr. Lindhurst, and Dr. Weber, is exceptional. They take such thoughtful and thorough care of my elderly German Shepherd and always make sure I understand his treatment plan. Their attention to detail and genuine concern for his wellbeing gives me complete peace of mind. I wouldn’t trust any other veterinary office with his care. We are so grateful for the entire RVH team!

Please be very cautious when considering the Paw Plan. My family and I enrolled after it was presented to us as a beneficial option, and we were under the impression that it was a month-to-month plan. When we later attempted to cancel, we were informed that it was actually a one-year contract with installment payments. This was not clearly explained to us when we signed up. There were also several charges for services that we believed were included in the plan but were not. The details, limitations, and financial obligations of the Paw Plan were not communicated transparently enough, which led to significant confusion and unexpected costs. What is most concerning is the lack of accountability when these concerns were brought forward. Rather than acknowledging that the plan may not have been explained clearly, Brielle refused to take responsibility for the misunderstanding. Transparency and accountability are extremely important when discussing financial commitments, and unfortunately, we did not experience either. We are sharing this review so others can be aware and ask very specific questions before enrolling in the Paw Plan. Make sure you fully understand the contract length, payment obligations, and exactly what is and is not covered before signing anything.

I needed a new vet closer to home for my old girl. I have been here with my other rescue, and everyone is absolutely amazing! The techs are so gentle and compassionate, clearly my girl LOVES them, everyone got kisses! Dr Totin is WONDERFUL! Thank you for taking such good care of my little old lady, and helping her to be comfortable for whatever time I have left with her!!

One of the worst experiences I have ever had at a veterinary clinic. The veterinarian we saw did not seem knowledgeable or confident when handling a fearful dog. Instead of using proper techniques and patience, the situation quickly got out of control. I was shocked that the staff could not effectively handle a 25-pound dog and then blamed the dog rather than taking responsibility for how the visit was managed. I have taken my dog to other veterinary clinics without these issues, which makes this experience even more concerning. The entire visit left me feeling that the veterinarian and staff were not equipped to work with anxious dogs. Rather than providing solutions or demonstrating experience I would not recommend this clinic to anyone looking for compassionate, experienced care for their pet.