Lakeside Animal Hospital

I absolutely love this vet clinic. From the moment you walk in, they treat new clients like family. I recently got a new puppy, and they truly delivered with the care, patience, and service we needed. The team was welcoming, professional, and made the whole experience feel easy and reassuring. I really appreciate the way they take care of both pets and people. It is clear they genuinely care about what they do, and I’m grateful to have found a clinic I can trust with my puppy’s care. Highly recommend!

I recently had the pleasure of meeting the new owner, and I was incredibly impressed. Her passion, vision, and genuine commitment to customer service are clear from the moment you meet her. It’s obvious that she is taking the client experience to an entirely new level, with thoughtful attention to every detail. It was so refreshing to see someone so dedicated to creating an exceptional experience for every customer. I’m excited to see all the great things ahead!

Met the new owner, she is really working hard to bring a next level client experience to this clinic. I love what she has done, and my dog was not quite right, she was off her food, and panting…. Ended up needing an ultrasound, they allowed me to leave her, overnight (DID NOT CHARGE ME EXTRA) and have a specialist come the next day to look at her. She will need surgery, but I found them to be fantastic and were there for me, and Penny when we needed them the most. Many reviewers say pricing was high, I did not find that to be the case. Thanks guys we will be back for sure! Customer care is a rarity these days and I feel like are working so hard to make the care and support the best. Thanks to the doctors and staff there. Our tennis ball playing girl will be back in action soon.

If I could give 6 stars I would. We had an emergency with our pet turtle and lakeside fit us in on a holiday weekend. Dr Gonzalez and the team were kind and compassionate with our (very ornery and mean) turtle. I'd highly recommend them for any vet needs. They've got a treatment plan in place for Cru-shella D'ville and were so helpful and knowledgeable.

I've taken my rats there in the past and was happy with their service. When I took over care for two guinea pigs, they were my first call for wellness checks. My old man had a mass and Dr. Gonzalez immediately recommended a removal; the way she recommended it really made me believe she cared for his well-being. I got a quote for surgery same-day and was scheduled in quickly after. The surgery went well and I got to speak with her after. They stayed late (after closing) as he was taking longer than anticipated to rouse from anesthesia and sent me home with recommendations to aid his recovery. This clinic works hard to remain privately owned. The staff has always been friendly and the building clean. I'm new to pig ownership and they weren't condescending when I asked questions and shared my uncertainties. My animals were handled with care and confidence, and the DVM explained things as she went. They also called the day after I took him home to ask how he was doing.

As a new patient to Lakeside, I am most impressed with the love and care for my 5 year old Shih Tzu, Izzy. As a retired breeding female, Izzy needed a complete physical, vaccinations, dental work, and being spayed. All this took place in two visits which certainly kept the cost down. I look forward to continuing care for my new fur baby.

Update 6/22 - Three Stars The owner, Suzi, contacted me and we had a very good conversation. While the experience was still frustrating, I appreciate that she personally contacted me to discuss my concerns to get to the root causes. She did not merely attempt to invalidate my concerns, she listened. She allowed me to express my thoughts completely and to respond with information that should have been provided during our visit. I can tell she is working hard to overcome previous problems. She is truly vested in providing quality care for animals and communication to pet owners. Our conversation ended with a better understanding on my part of the necessity for the tests/treatment provided and an understanding on Suzi's part that communication during the visit, explaining these things would have gone a long way. She assured me that she would take the opportunity to use this experience to provide training to her staff. The primary intent of the training being to improve communication with pet owners. Based on this conversation, I will consider giving LAH another chance. Initial review - One Star I will share that I am frustrated and feel like I was excessively over charged for unnecessary procedures. My dog was suffering from a potential UTI. They recommended an ultrasound to check out his bladder. When that came back inconclusive, they recommended xrays. They ultimately relied on the simplest test to make the final diagnosis of a bacterial UTI! They simply waited to conduct that test after they had me sold on all the unnecessary procedures. I understand this is coming after the fact, but I feel it is important to point this out. I, like many pet owners, felt concern for our family member that cannot speak for himself. I have to trust the vet to proceed in his best interest. I also expect that the vet will not suggest procedures that are not yet necessary. Use a strategy that keeps things simple and costs down. I am sure someone can/will say who am I to say what is or is not necessary. That is the point. They should know what is and is not necessary and not play on fear to manipulate acceptance of procedures that are not needed. Why did they not start with the urine sample. Check for the simplest answer first, rather than playing on my concern for my friend. The diagnosis of a bacterial infection that simply needed antibiotics should not have cost me nearly $1000. We did have a few additional things added on at the same time, flea/tick treatment and a rabies shot. Take those away and I was still charged an excessively high amount for the ultrasound, xrays, consult of the radiology, urine test and antibiotics. The ultrasound and xrays were completely useless other than to pad their invoice from my perspective. I was also charged a "same day" appointment fee. I would say that I might understand if they were busy to the point that they were "fitting us in", but there was no one else in the lobby or waiting area when we arrived. They were not busy to the point that our visit caused them a challenge to their schedule. The more patients you see, the more you make. This type of charge when you are not busy seems like a way to make up for not being busy! I will not return here. I read previous reviews on other platforms, and I should have known, but what choice do you have when your friend is suffering? Take him to an emergency vet clinic, where you might expect this kind of treatment?