Animal Medical Center of Reno

This place provides wonderful professional care for your little fur babies. Everyone there is quite friendly and very intelligible. My cat and I feel very welcome inside the facility.

I had an emergency with my dog while traveling through the area they were very nice at first they had sent some tests to the lab contacted me said my dog would need stronger antibiotics I trusted they knew what they were doing put my dog on them asap she quit eating and drinking immediately googled side effects loss of appetite vomiting and seizures were possible I called the veterinarian center At least two times I talked to the front desk said they would call me back. They never did. I was still on the road with my dog very concerned finally I called them back gave them a piece of my mind and they didn’t like it. Also, they told me I should’ve read the precautions on the drugs and I shouldn’t rely on the veterinarian to inform me of the possible consequences. I wanted a full refund they put their office manager on the phone told me they wanted To send me her records, I replied how can you send me records when you guys can’t return phone calls the line went dead. The veterinarian contacted me and supported the front desk that didn’t return my calls and the manager. Hung up on me I would describe this place Veterinarian center with a high level of incompetence once I paid and left It was a struggle to deal with them if you’re looking for the wrong place to take your animal this is the right place pathetic customer service and emergency care

I called 8 veterinary clinics until finally I came across this vet. The gal on the phone I wish I got her name was not only professional but very kind. This was a scary moment for my family and treated us so well. I have a chinchilla "exotic animal" and they took such good care of him. I just wanted to express my deepest thanks for the incredible care you provided for my chinchilla Cosmo. Your kindness, professionalism, and attention to detail made a stressful time so much easier, and I truly appreciate the way you treated him like one of your own. It's rare to find a team so dedicated and compassionate. Thank you for everything! Will come back here in future for all animals. Warmest regards, Summer M

This vet hospital is not in the best location for anxious dogs (very busy/noisy street), and we had to wait longer than I hoped in the exam room for the doctor (~30 min into our appointment time, ~20 min after the assistant left the room). I thought I'd made a mistake in selecting this hospital, but I was wrong because Dr. Lewellen more than made up for these minor inconveniences. Dr. Lewellen explained everything in a way that made sense. He was thorough and had obviously read our dogs' records sent from another hospital. He answered all my questions and did not make me feel rushed. He talked to me with respect and kindness and was not in any way dismissive or judgmental. Most importantly, he sat ON THE FLOOR with my 2 anxious dogs, went slow, was gentle, and made them feel more comfortable than they ever have at a vet hospital. Dr. Lewellen sent me home with a handout citing scientific studies and an info sheet for a medication we might use in the future (so nice to read this before we might need it). A vet has never done this for me in over 16 years of having multiple dogs. The support staff was very kind, competent, and professional as well. I am optimistic we've finally found a vet with the standard of care we want for our dogs.

Dr Taormina is the best. She takes time to listen to your concerns. When I had to let my sweet Scarlett go the office set up a special area for us to say goodbye. She will personally call many times to discuss health issues and medication for my dogs. I can’t say enough about the wonderful loving care my dogs have received!

The front desk woman, Barbie? Is a condescending jerk to put it in the nicest way possible. I took my dog to a different vet so I'd never have to deal with her again. I don't understand how she even still works there, there's several other complaints about her in these reviews, or at least there used to be..

I've been going to AMC since I arrived in Reno 7 years ago. They are amazing! I have two dogs who have had some major health incidents and Dr. T and the rest of the staff always make me, Hazel Magnolia, and Beaux feel like family. I couldn't recommend AMC more highly.