VCA Brickell Animal Hospital

At first I was very iffy about taking my new kitten here just because it was located in brickell, and usually prices are very hefty around that area if you know you know! But despite that I took the risk, and have not regretted it once! They have taken care of my cat Mio so well everytime I’ve came! to the staff at this location he is known as "snow leopard" I thought it was the cutest when I heard that! The staff everytime I come in are so wonderful & lovely! Thank you so much for all you guys do for my pet’s health!! I definitely will always recommend this place if I have the chance!

I’ve been going to VCA for a couple of months now and waited to write a review so I could share my honest opinion after several visits. Before choosing a vet, I did a lot of research because I wanted the best care for my fur baby and I can confidently say I made the right choice. The entire VCA team has been knowledgeable, helpful, and incredibly kind. Dr. Benedini has been treating my dog’s ear infection and has been so gentle and patient throughout the process. I’ve never left an appointment with unanswered questions or uncertainty; everything is explained clearly and in detail. Everyone’s experience may be different, but based on mine, I would 100% recommend the VCA team.

Absolutely constant unacceptable experience with VCA . My 2 year old dog had two seizures, which is a clear medical emergency, and instead of acting with urgency, I was told to wait two hours and that they might not even be able to see her. A dog actively having seizures, and the response was essentially "maybe we’ll get to you." To make things worse I was asked about my membership status before receiving any real assistance. I do have a membership my dog has Care Club but the fact that this was even a question in an emergency situation is disturbing. It felt more like a business transaction than a medical facility. They are also extremely expensive and don’t offer any medical care. I’ve had prior negative experiences here, and this only confirmed a pattern of zero compassion for animals. When anyone brings their pets we should rely on these so called professionals to step up. Instead, I was left feeling dismissed, left with a paper with another VCA not in my area. I have officially cancelled my membership, and I will not be returning. No pet owner should have to beg for care your pet deserves better than this.

Remson Front desk at this animal hospital was outstanding ! Remson was attentive, knowledgeable, and very empathetic, which made a big difference during an anxious visit. Even handled everything smoothly, answered my questions patiently, and treated my pet with genuine care. Professionalism and kindness really reflect well on the entire practice.

VCA Brickell failed to properly inform me of all the requirements necessary for my dog to travel abroad with me. When I visited the clinic, I clearly explained to the receptionist that I was planning to move overseas and specified the country I would be relocating to. Despite this, I was not given complete or accurate information regarding the documentation and medical procedures needed for my dog’s international travel. There was a specific blood test required for entry into that country—a test that takes several weeks to process—and I was never told about it at the time of my visit. Because of this lack of guidance, I now cannot bring my dog, who is like my child, with me as planned. When I returned to the clinic in distress upon learning this, instead of showing empathy or understanding, one of the doctors chose to go against me and say that I should have known everything in advance and done all the research myself. This response was extremely disheartening, especially since I had placed my trust in their professional expertise to properly guide me through the process. I am not in the veterinary field, and I relied on their knowledge and experience to ensure everything was handled correctly. Now, I am left heartbroken and burdened with additional costs and logistical challenges to eventually reunite with my dog.

My cat was taken care of by the team really well. As a physician, I could clearly tell the vet was knowledgeable and did not push for invasive/expensive testings that were not necessary. Lady in the front desk last Saturday 06/15 needs a raise as she goes the extra mile to make clients happy. They have a separate place for cats waiting in the lobby area which is super nice.

Generally a long wait until you see the vet regardless of your appointment time. On my most recent visit the vet tech kept missing the vain for a blood test while trying over and over until his mood went from happy to scared. It’s okay to say you can’t get it, or call someone you think can rather then keep poking the dog.