Banfield Pet Hospital

This place deserves negative stars. We had scheduled a vet. appt. for both of our puppies to get their Bordetella vaccines/shots. We scheduled an in-person appt. to see a vet. only to be called the following day saying it would be a "drop off." We arrived early and waited 15-20 minutes past our appt. time to be seen. We have been waiting for over 4 hours now and they still haven’t given either of our puppies their shots. They have been sitting in a cage the entire time. Each time I check I’m told it should only be a few more minutes. This place is more concerned with making a buck than a pet’s care and wellbeing. We have been Banfield clients for several years but this will be the LAST time.

I genuinely hate leaving negative reviews, especially for places I trust with my pets, but this experience at Banfield Midtown Miami was incredibly disappointing. My dog Nala had an appointment scheduled for 05/13/26 at 9:00 AM. I received multiple confirmation texts, a confirmation voicemail, and even called back to confirm the appointment myself. When I arrived for the original appointment, I was told the appointment had somehow not been properly entered into the system and that I would need to come back the following day instead. Although this was frustrating and inconvenient, I understood mistakes happen and agreed to rearrange my schedule to come back the next morning. I made it very clear to the employee helping me (Bridget C.) that I work and would have to move things around last minute in order to make it happen. She reassured me it would be fine and even told me she would be there all morning. The next day, despite doing my best to rearrange my entire morning because of THEIR scheduling error, I arrived about 30 minutes late. Before I could even explain myself, Bridget immediately raised her voice at me in front of other customers. People in the lobby literally turned around because of how uncomfortable the interaction was. I calmly explained that I had already communicated the scheduling conflict the day before and reminded her that I would not even have needed to come back had the original appointment not been mishandled. Instead of showing understanding or professionalism, the interaction continued with an unnecessarily rude attitude that honestly left me shocked. Thankfully, the nurse and doctor on staff were kind, calm, and accommodating. They were able to squeeze Nala into the schedule, and I truly appreciate them for that. The medical staff themselves were wonderful. However, customer service matters — especially at a place where people are trusting you with beloved family pets. After reading other reviews, I realized I’m clearly not the only person who has experienced issues with the front desk/customer service at this location. The only reason I’ll continue using Banfield at all is because I’ve had consistently positive experiences at the Boca Raton location. If Midtown Miami were my only option, I would honestly rather pay out of pocket elsewhere than continue bringing my pets here. I hope management takes these concerns seriously, because the doctors and nurses deserve a front desk experience that reflects the same level of care and professionalism they provide.

I had an appointment for my dog, Mora, at 4:30 PM. I called ahead to let them know I was running about 5–6 minutes late and was told it was okay as long as I arrived by 4:35. I arrived at 4:36 and checked in immediately, confirming I was there for the 4:30 appointment. I explained multiple times that my time was very limited and that I needed to leave before 5:00 PM to pick up my children from school. I requested a quick follow-up visit, since this was just to check on Mora after her last appointment and to purchase her medication. I was placed in a room and repeatedly reassured that a doctor would see me soon. However, I waited over 20 minutes without anyone coming in. During that time, I could hear staff and doctors in the back chatting and laughing, while no one attended to my appointment. There were no other patients in the room area. At 5:01 PM, I had no choice but to leave. I told the staff not to get the doctor anymore because I could not stay, and asked only to be sold the medication and reschedule. This situation is especially frustrating because this has happened before, where visits are marked in the system as "completed" even when Mora was not actually seen. I completely understand that veterinary offices get busy, but when appointments are scheduled, clients’ time should be respected—especially when we clearly communicate constraints. Unfortunately, this office repeatedly fails at that, and it makes it very difficult to trust their scheduling and follow-through.

I’ve been taking my dog there for about three years now and a lot of the time I feel a lack of warmth or lack of care from the staff members there. They seem to also forget the things that I’ve told them about my dog even though they have notes in their system. My dog has had to go to an Emergency vet office a couple times over the years and Id prefer to take him there if it wasn’t an emergency setting. They are sweet to my dog and seem like they actually give a damn about their patients and what they do. Some of the procedures done there cost me way less without "insurance" than with having my animal insured with Banfield. Banfield has a bad reputation with the indifference and lack of attention the staff members seem to have towards the animal. That doesn’t apply to every staff member there, there are definitely gems working there like Kira at the front desk. Last time I had my dog there they kept him there all day because of a teeth cleaning. When I came to pick him up, as we were leaving the desk—not even a few steps from away— he peed like he had never peed before and then proceeded to poop two different times before even leaving the building. I was stuck cleaning the mess, which I have no problem cleaning up after my dog but I could tell no one took him out to go to the bathroom… not one time. They saw me dealing with that and said nothing and did not offer assistance. I will be looking for services elsewhere.

This has been a completely awful experience. My dog has visible head swelling, which is clearly an urgent medical issue. I had an appointment scheduled today at 10:00 a.m. Yesterday, Banfield called me to reschedule because the doctor supposedly wouldn’t be available. I adjusted my entire schedule and moved the appointment to 11:00 a.m. as they suggested. I arrived on time for the 11:00 a.m. appointment and was then made to wait 40 minutes, only for staff to tell me that the doctor at this location was in surgeries and my dog would not be seen at all today. So let me be clear: They gave me an appointment, moved it themselves, had me come in, made me wait, and then told me they couldn’t see my dog. At that point, they told me to drive to another location 30 minutes away, which is completely unrealistic when my entire day was already planned around the appointment they scheduled. If I had known this earlier, I would have taken my dog to another veterinarian where she would have actually received care. I am paying $60 a month for a wellness plan, and yet when my dog actually needs medical attention, Banfield shows zero consideration for my time, my schedule, or my dog’s health. Emergencies should be handled with urgency and transparency—not poor communication and wasted time. This experience cost me time, money, and emotional energy, and worst of all, my dog still did not receive the care she needs. Completely unacceptable.

I am writing this review because of a very serious and stressful experience I had with Banfield that almost prevented my dogs from returning to the United States. I took my dogs from the U.S. to Colombia, and before traveling I went to Banfield to request the required health certificate. I was very clear that this certificate needed to include both the exit AND the re-entry rabies documentation so my dogs could return to the United States. Banfield knew this from the beginning I told Doctor Joy and team. However, they only provided the exit certificate, not the re-entry rabies certificate. At no point that day did anyone tell me that my dogs supposedly could not receive that certificate because their rabies vaccines were administered at another veterinary clinic. This was never explained to me before I paid for the service. I only found out about this issue later, when I went back to the doctor’s counter and was told that was the reason. By that time, my dogs were already abroad. As a result of Banfield’s negligence and lack of transparency, my dogs were almost denied entry back into the United States from Colombia, which caused me extreme stress and fear. To make matters worse, I called Banfield on December 26 seeking urgent help and solutions, and no one answered kindly or offered any real assistance to help me bring my dogs back to the U.S. If Banfield cannot issue rabies certificates for dogs vaccinated elsewhere, they should have told me that clearly on the day of my visit, before charging me. Failing to do so is taking advantage of a client, is completely unprofessional, and is not being honest or transparent. Had they told me the truth, I would have gone to another veterinarian immediately. This experience showed a serious lack of responsibility, communication, and ethics. When it comes to international travel and pets’ lives, mistakes like this are unacceptable. I would not recommend Banfield to anyone who needs accurate documentation or trustworthy guidance—especially for international travel. I previously contacted the customer service email they provide, and I never received a response. This is very disrespectful to customers. On top of that, I was charged for a service that was never provided, and when I tried to resolve the issue, they completely ignored me. Very poor customer service.

I had a very disappointing experience at Banfield in Midtown with my 11-year-old dog. The veterinarian prescribed what was presented to me as a medication to "reduce liver inflammation," but it turned out to be just a supplement — the exact same supplement I was already giving my dog. I bought it trusting their recommendation, only to later discover it sells on Amazon for half the price. They also prescribed eye drops that are over-the-counter and again cost half as much online, yet they were sold to me as if they required a veterinary prescription. What concerned me the most was that the vet prescribed 42 antibiotic pills, to be given every 12 hours, without confirming whether my dog had any bacteria or infection. I was told, "Just give them to her just in case." My veterinarian in Colombia immediately advised me not to give antibiotics without proof of infection, as this can seriously affect an older dog’s organs. When I returned the next day asking for a refund, I was told, "We don’t take medications back." I explained that the product was a vitamin supplement, not a medication, and the answer was simply, "Oh no, sorry," with no willingness to help or even acknowledge the mistake. Overall, it is clear to me that this place is more interested in pushing products and unnecessary treatments than actually caring for the pets they’re supposed to help. I will not be returning, and I hope other pet owners do their research before trusting this location with their animals’ health.