Banfield Pet Hospital

The nurse only cared about selling unnecessary add ons. The staff also made it hard to get my cats prescription after I made the decision to get her medicine somewhere with a better price. Edit to add: And the company using a copy and pasta response to everyone who complains about the lack of compassion from their employees is so obvious they don’t care. I knew it was sketchy dropping my kitten off so anyone else on edge take this as your sign to find another affordable option cause not only will they find every chance to up charge you your pet will come back dirty and worse than when you took them in.

My Sophia has visited Banfield since birth continuing from LasVegas, NV to Plainfield, Texas and now Gilbert, AZ

Had an appointment at 11:30 to which I was completely unaware there was two locations on Stapley, I called at 11:25 pm to make sure it was okay that I would be 10 or so minutes late and they had me on hold for 20 minutes (already at the location). I got there told them what was going on and they rescheduled due to me being late, waste of time when they could have simply said "sorry we’re busy you will have to reschedule" over the phone instead of telling me once i’m there.

Never answers the phone! Always goes to VM and states they are always closed. I need my dogs meds and the door and Google says open until 6pm. It's only 5pm and it's all locked up. DO NOT bring your pets here!!!!!! Horrible experience every time we have gone here. All they care about is MONEY and don't give a shit about your dogs wellbeing!!

Dr. Losca has been great, thorough, informative & compassionate. I found the tiniest of kittens that had worms, was flee infested, and anemic. She devised a plan and after a few weeks our baby is on the road to recovery. We've named her Sofia because she's tough, just like her name sake in John Wick. We are very grateful for Banfield.

These guys suck! They didn't ask me if I had any questions or anything they took my puppy to the back for maybe 15 minutes then brought him out and said he's good. He now has diarrhea and I'm trying to get ahold of them and I've been on hold for 20 minutes after being hung up because I think they didn't know how to put someone on hold? I also put my puppy on their early care plus plan so I thought I was paying to get help with my dog?

It's taken 4 phone calls across two days to get a refill request and I STILL don't have my dog's meds because of this office. Yesterday I called and I was ensured that my refill request would be passed along to the Dr that evening, for approval. I asked that we also changed the script from a 30 day to a 90 day and that it be transferred to a new pharmacy indefinitely. I've called for a refill before and a transfer but for some reason they refuse to keep on the record that the refills stay with the new pharmacy of my choice. Since you pay more getting medication from the office themselves, I don't like getting them there. Skip to today, my pharmacy says they still have not received the script despite calling Banfield the day before with my request. So I call Banfield again and I'm told there are no notes on my account for a refill but they'll let my vet know and they'll get me taken care of. I called at 12:30pm and was advised that MY vet was currently on lunch until 2pm though. Confused, I just agreed and hung up. I call back at 3pm because the pharmacy still hasn't received my script from the vet and now I'm advised that MY vet was never in and AGAIN there are no notes requesting a medication refill nor is there any paperwork on anyone's desk regarding that, not even the vets. Additionally, since my dog didn't see the vet that IS there today, they cannot approve the refill request. It's literally just Proin 50mg, because my dog has spay incontinence. So now my dog will miss doses until the script is fulfilled and she's going to be sleeping in piss until whenever that is, because she cannot control herself without the meds. At this point though, I ask to speak with a manager and I'm advised that she's currently in the restroom. Some time later I get a call back from the shift lead and all they have to say is that MY vet was never there and will return tomorrow so they cannot send the script over to my pharmacy until then. No help whatsoever. These people working here are absolutely useless and incompetent. It's literally a small office within a pet store. How hard can it be to pass along a message and refill a script?