Animal Emergency Center

The staff here helped us this morning through a very catastrophic health issue and difficult decision. Sadly, it was decided that the best thing for our labrador retriever was to let her go. They could have pushed for expensive treatments and more tests, but as soon as the vet saw the amount of fluid on her heart and The crazy blood work that came back, he was able to gently guide me to what I know is the best decision for our sweet girl. Despite having a full waiting room, they gave us the exam room so that we had plenty of time to say our goodbyes and waited for us to ring for them to let them know when we were ready. I obviously hope that I never have to use their services again, but if I do, I know that I will trust them to do what’s best for my pet.

I’m really happy with the service I received today. They laid out all of my options very clearly, gave me so much information about my cat’s condition, and advice on how to manage his symptoms at home. They were so much more helpful than my primary vet and even offered several recommendations for new primary vets I could try. I can’t imagine doing what these people do. I literally cried twice in the lobby just seeing what other people were dealing with.

While my experience was not one of joy given the circumstances, they worked hard to ease my sweet pets passing, and to comfort me. I deeply appreciate the kindness I was shown, and how gentle they were with both my pet, and me. Thank you for all you guys do - it's a difficult and often thankless job, and yall are so appreciated.

I went to the AEC last night for my pup who tore her ACL. The staff there was so nice and very understanding. No matter who they talked to or what type of situation a patient was in for they treated everyone so kindly. Some people had been there a long time and the staff was so understanding about client’s frustrations and remained polite all through out. I had never been here before but I felt great knowing my pup was in good hands!

Had to bring my dog in late at night for an emergency, and I’m really glad we went to Animal Emergency Center in Memphis. We showed up around 11pm on a Saturday, and the staff was super calm, professional, and easy to work with even that late. Everyone took the time to explain what was going on and kept me updated the whole time, which helped a lot in a stressful situation. You can tell they actually care about the animals and aren’t just trying to rush you through. They were very thorough with her care and made sure she was stable and doing well before sending her home. I felt like she was in really good hands the entire time. With them being open 24/7/365 and the level of care they provide, the cost is absolutely worth it—especially when you need help in the middle of the night. Overall really good experience considering the situation. I’d definitely trust them again!

Nurse Bridget and Dr. Humphrey were God sent. They performed a minor procedure and I wasn’t able to afford the full cost and God touched their hearts to be lenient with me. I recommend this place to anybody. They actually care about God‘s creatures.

I had 1 dog die here (that was already gone), and I’ve watched them save my ferret. I couldn’t be more grateful, super intelligent staff.