Pacific Veterinary Emergency and Specialty Hospital

I'll caveat my review by saying we had to take our (big, active, 80 lb) dog here on a Sunday, and it was a very busy day so it took about 1.5 hours for us to get seen, but I still think all of the staff and the entire place deserves 5 stars. You can tell they really care about the animals, were communicative the entire way through, and our dog's severe injuries were incredibly well cared for. If -- but hopefully not -- we ever need emergency services for our dog again, we will definitely come back here.

This vet clinic is amazing. All the staff was genuinely so helpful, kind, caring - amazing customer service. They thoroughly explained everything to me. My outdoor female cat got injured in a bad cat fight. huge gash on her face, infected swollen ect. she was in a lot of pain. I think the price is more reasonable than other vets i’ve been to in the area. Dr. Anna I believe her name is she was great. Very knowledgeable and can tell she loves the work she does. I highly recommend this place we went at 9pm ish and the service was just exceptional, my pet and I have never been treated so well at clinics. Also more affordable exam costs compared to other emergencies near by. Their knowledge and clear communication skills relieved my stress.

1 month ago our Pebble's, 11 yrs old injured ligament in back leg jumping . She needed a ligament surgery. Procedure went well, month later no limp, wants to run and play, (too soon yet). You would think she was a puppy again. Excellent Dr, surgeon, and staff. Great care recieved. We have 4 furbabies between my daughter and I. We come to Pacific Veterinary often, staff is always caring, and concerned.

They took such great care of my girl after she was bitten by another dog and needed her wound cleaned and sutured Zach was incredibly kind and so was Dr Bond. I was fortunate to be there when it didn’t seem terribly busy so we were seen quickly. They allowed my dog to stay with me because of her separation anxiety for parts of the assessment, she was slightly over sedated but we couldn’t possibly know she was a light weight. Overall very pleased with the care we received. Thankful to have pet insurance that covered 90% of my bill but I didn’t think the cost was outrageous for emergency care.

these people have lost sight of what the true purpose is. It’s a shame you because can still make money and have a heart at the same time. Cindy my kitten of about 8 weeks started acting very clingy and then lethargic. I brought her to the vet when she could not walk in a straight line. first I came in and they acted like I was interrupting them or I was crazy. They were sassy, sarcastic, and reminded me of highschoolers. After waiting for almost 1.5 hours, they called us in one of the patient rooms. We waited another 45 minutes. Then the nurse assistant comes in takes my report. Takes my poor baby Cindy. A few moments later, I can hear the most agonizing screams I’ve ever heard from a cat. I know it was her. It broke my heart. I wait another 45 minutes so we’re at a total of three hours now. The doctor comes in and spills about the next step would be seven to $8000 in bloodwork and examinations diagnostic fees, essentially just like the car dealer. as soon as I said "I don’t have any more money to pay..I gave the last $220 for this initial diagnostic " she changed her tune very quickly. Let me back up, when she entered the room, she said " what’s wrong with her. I can’t even tell. Can you describe her problems?" I said she can’t walk. She’s not eating anymore. She can’t control using the restroom she’s unresponsive she hasn’t moved etc. I was astonished. After they realized I wasn’t gonna pay big bucks from being a Lafayette resident although I am they shut down and essentially did not even take her vitals. The best part was she’s a 3 pound kitten and they told me they weren’t able to hold her down to take her vitals? I said I heard her screaming. What do you mean you couldn’t hold her down? She’s 2 pounds. She’s a eight week old kitten. What do you mean? I just paid $200. They played down and said they didn’t know what I was talking about. I was so disgusted. I’m still disgusted. They didn’t ask me anything. Like did she have her shots? Has her stomach been extended which means she has a worm in her gut which is apparently common, they didn’t ask me anything just took my money and then told me it was gonna be more. I’m so disgusted and tears stream while writing this. she was the most beautiful little kitten. Cindy. I don’t have kids so she was the center of my attention. She wandered or was left by her mother, and I found her on my doorstep. We were best friends from the get-go. Cindy was so smart. i’ve had several cats, one calico that was 22 1/2 years old when she passed away . Cindy was different. She was a different gal anyway it breaks my heart and they offered me no help. Just took my money and told me it’s gonna be more. The place is disgusting bunch of high school brats. no respect. when I put Cindy in the car, she couldn’t even get out of the box that they released her in. I was shocked that they told me they couldn’t duplicate the concerns I had for her yet she literally was too uncoordinated and too sick to maneuver out of a box anyway, I would think twice about going to this location. They truly have lost sight of what being an animal doctor is about. It is owned by the employees from what I understand so that is unfortunately the wrong incentive to make money. she was put down by the county because I didn’t have the money to continue any inspections or diagnostics. That breaks my heart, and I cry all the time. She was such a doll.

I brought my cat in 4 a $200 consult. He is in critical condition, can't move, cant eat & if 1 did not know that his symptoms could B cured, U would euthanize. Dr. Was compassionate & was referred by my vet of 15 yrs who worked with R rescue. I was told I could come in next day 4 bloodwork (I am fundraising) so I did. Staff said I'd have 2 wait 5 days 4 next appt but I said check with Dr., they did, he said come in, so I did. I was told by the girl who took him in, I could do an in-house 4 $50 more than sending it to IDEXX which would B right away or IDEXX would B 1 more day. She said the vet would call me that night if the results came in that night or the next day & 2 watch 4 a blocked # call. Since I got no call, I called in Only 2 B told in this emergency, at this emergency clinic, I'd have 2 wait 4 the vet 2 come back on, which would B 6 days from the day of the blood draw 2 get the results. This is an emergency & he needs 2 B operated on if the test results say hes good. If not, then he needs 2 B euthanized, & not wait & suffer. He cannot eat. The ear infection has frozen his jaw. He cant move. All this goes away with surgery so there is a reason 2 do the surgery. I told staff i would not have done bloodwork there if i was not lied 2 & told the truth about the wait. Staff had no solution but 2 wait 4 the vet 2 come in & 4 my cat 2 wait 6 days. I said he will not make that wait & I didn't even get an i'm sorry. When I call in they don't even have 2 look him up on the computer. Maybe they don't have enough customers, but they immediately say I have 2 wait 4 the results 2 be read by the vet when they hear his name, loverboy. I could never recommend anybody going there.

NOTE: condensed description for character limit for reviews. My dog had a mast cell tumor removed at PacVet. The surgeon reported clear margins, and preliminary tests from the primary vet showed no evidence of spread. Despite this, PacVet’s oncologist recommended chemotherapy without explaining why or suggesting repeat diagnostics. Trusting their advice, I agreed. The first four chemotherapy sessions went without reported issues. PacVet knew my dog was highly anxious, and I acquired a sedative (Gabapentin) before the next visit. The medication barely worked; he was still panicked and trembling. When he was returned to me, I asked the vet tech how it went and they mentioned they had "restrained" him, demonstrating with a full-body hugging motion. Physically restraining a terrified dog—without notifying or involving me—was alarming and, in my view, irresponsible. Safer alternatives, including different sedatives or allowing me to be present, were never proposed to me. Hours later, my dog developed extreme chest pain to the touch. Soon after, fluid began accumulating under the skin in the same area, causing visible drooping, discomfort, and difficulty resting. The pain lasted about four days. The swelling persisted and then rapidly hardened into a mass roughly the size of a small Altoids tin. I had noticed my dog had no leg wrap after his fifth treatment. At the next, I asked how the chemotherapy had been administered. The vet tech answered, "We don’t know," adding that injections were sometimes given in the leg and "sometimes in another place," gesturing around the abdomen. This was deeply troubling, as vinblastine is an IV chemotherapy drug that can cause severe tissue damage if improperly administered. California law suggests documenting the **route of administration**, yet PacVet repeatedly stated they had no record of where the drug was injected. At that same appointment, Dr. "K" returned my dog and said they had performed an ultrasound—again without asking me—to check the mass. He said it might be an injection reaction and might or might not resolve, but he also stated "we don't know" where the previous dose had been administered. Within a week, the mass ruptured, forming a ~1cm opening that leaked foul-smelling fluid. My dog was clearly uncomfortable and avoiding normal resting positions. My primary veterinarian examined him, prescribed antibiotics. At my dog’s sixth PacVet visit, after paying for the appointment, a staff member informed me the surgeon "wanted to speak with me" about the mass. Afterward, PacVet phoned claiming I needed to pay a consult fee—despite the visit being completely unsolicited. I refused as I was not told in advance it was a billable consultation. I had a trusted doctor/surgeon remove the mass (not PacVet). At the seventh appointment, I again asked how the chemotherapy was administered. The tech said Dr. 'J' could show me "exactly" and indicated the the abdominal are and stated it was the ["intraperitoneal area"]—the same location where the painful mass had formed. I had never been informed that chemotherapy might be injected there, nor warned of the risks. Every answer was vague and noncommittal. On 12/02/2025, I received an email from the Administrative Services Manager stating I owed money for the consultation and that PacVet would not administer my dog’s final chemotherapy treatment unless I paid. There was no acknowledgment that the consult was initiated by them, not me, and no attempt at compromise or concern for my dog’s ongoing care. Only payment demands. Notably, the ultrasound I also did not request was never billed. Throughout this process, my dog endured significant pain, anxiety, and a serious complication—possibly linked to improper drug administration—while PacVet provided inconsistent information, failed to document critical medical details, and placed billing above patient welfare. Based on my experience, I cannot recommend PacVet for oncology services or any care requiring reliable communication, proper record-keeping, or compassionate handling of any animal.