Mt. Diablo Veterinary Medical Center

Our beautiful loving Pittbull developed a tumor in her head at age 14. She has been my husbands therapy dog for the last three years after his stroke. She was easily trained to walk next to his walker and avoid dangerous pavement. She was a very needed and truly loved part of our family. Dr Pham took care of Chance making sure she could live her longest life with out pain. When it came time for the end of Chance’s life Mt. Diablo Vet’s kind staff and especially Dr Pham were so very caring toward our family as we said our good-byes. At this special time, I want to thank Mt Diablo Vet for their concern.

TL;DR: Avoid. They care more about billing than they do about your dog. I’d add the pictures of my dog’s sore, but it’s probably graphic as it’s bloody. My dog had a sore and the Vet didn’t even properly check it even though it was mentioned on our visit. They don’t check your dog with you in the room. Their customer service is as bad as the vet. They also pressure you to do tests that make no sense.

Dr. Fan is great! She spends time with you to ensure you understand diagnosis, treatment plan or options and is great at following up.

Great veterinary practice. My dog has gotten vaccines and a dental cleaning done with them. The staff is friendly and they make sure you and your pet are comfortable. My dogs teeth were so clean after her cleaning and she was very well taken care of. Highly recommend!

We have 2 senior dogs and our most recent visit at the Mt. Diablo Veterinary Medical was excellent. Dr.Fan was thorough, gave us options to consider for various treatments and answered all of our questions. We were very please with our visit. Our nearly 14 year old Golden Retriever agrees with an all paws up review.

My pomchihuahua was experiencing an allergic reaction from the dental powder that was only administered to her less than a week and her stool’s outcome became a jelly like bloody red consistency. I called the office right away and were able to work in a drop- off appointment for my precious Paisley the following Monday. They prescribed her medication and it hasn’t been even a full week and the results of her recovery have been amazing!! I am extremely happy with this veterinary clinic. The techs and receptionist and all the vets including Dr. Fan are beyond excellent. I drive all the way from San Francisco just to bring my my Poms and Sphynx cat here for their annual checks and so forth. If I could rate them 20 stars I absolutely would. Thank you all for all you do and for always loving and caring for my precious babies!!

I brought my dachshunds here for five years. I was never that impressed by them, but the care was fine for vaccines and routine check ups. The vet techs are very nice. I thought if my dogs ever had a serious health issue I would get a second opinion. Last month one of my dogs developed difficulty with walking. I called mid-day and explained what was going on with my dog and the receptionist offered me an appointment the next day at 10 am. My dog continued to get worse to the point that he walked as if he was drunk and could not stand to urinate. My son and I googled his condition and it's pretty clear that this is a medical emergency. I called back around 4:00 and the receptionist said I should take the dog to an emergency vet. Mt. Diablo was still open at that point and the receptionist did not talk to the vet; she just took it upon herself to give medical advice. I took my dog all the way out to SAGE in Dublin. There the vet tech took one look at him and said I needed to go to Neuro Vet immediately. My dachshund had IVDD and needed an MRI and emergency surgery. The surgeon told me that given the severity of the rupture my dog experienced he was having internal bleeding and he didn't know how my dog was able to stand at all. Had I accepted the next day appointment at Mt Diablo who knows what kind of condition my dog would have been in the next morning, or if he would've survived the night. I have no idea why the vets at Mt Diablo have authorized their receptionist to give out medical advice! If the receptionist had consulted with the vet there perhaps they would have advised me to go straight to Neuro Vet and saved me two hours of driving on the freeway with a critically ill dog. When I called Mt. Diablo the next day to cancel the 10 am appointment and told them my dog had emergency surgery and was in the hospital, the receptionist showed absolutely no concern for my dog. I found a new vet and asked for my dogs' records to be transferred from Mt. Diablo. I said that if the vet wanted to know why we were switching clinics they could call me. They did not. It is the responsibility of the vet to train the receptionist to know when to seek consult from them about a medical call and that they should show care and concern for their customers. Mt. Diablo did not do this. I am very happy with our new vet and regret not trusting my gut and switching care sooner.