Westfield Animal Hospital

I’m a single mom and have been a client of Westfield Animal Hospital for nearly a decade, bringing in four pets over the years, which makes this experience especially disappointing. I have an 11-year-old dog who is slowing down, and I’m trying to avoid unnecessary vaccinations at her elderly age. I asked for a short note so she could be groomed this week, and spoke directly with the office manager about the request. I was told I would need to pay $100+ for a required vet visit just to obtain that letter, despite the fact that my dog is not sick and does not need a medical visit for grooming clearance. I fully understand that veterinary practices have policies, but I was surprised there was no willingness to help, no flexibility in cost, and no consideration given my long history as a client with 4 pets over the years. I even explained that I went through a very difficult financial year, including moving out of town and selling my home, and was hoping for some understanding or a reduced fee. Instead, I was advised to go to a clinic with zero alternatives. For a long-term client with multiple pets, this felt dismissive and transactional rather than compassionate especially when it involved an elderly dog. I respect the veterinarians and the care they provide, but this experience left me feeling unsupported.

Dr. Alex goes above and beyond for my (sometimes spicy) cat. Not only is she incredibly patient and sweet with her, she has also gone out of her way to get back to me with any questions or concerns I have regarding my pets and their health. Despite being busy, front desk staff is also always pleasant and easy to work with.

I have been bringing my pets to your facility for several years, and until recently, I have had positive experiences. However, I am writing to express my concern about a noticeable decline in service. It has become increasingly difficult to receive proper care due to the apparent lack of available technicians. Additionally, I have encountered staff members who have been unreliable and, at times, discourteous. This is disappointing, especially given the level of professionalism and compassion I have come to expect from your facility. I value the care my pets receive, which is why I hope this matter can be addressed promptly. I would appreciate any information regarding steps being taken to improve staffing and overall service quality. Thank you for your attention to this matter. Sincerely, Ms. Foster

Took my cat in to groom/shave some matted fur and clip nails. Vet said she was due for some shots and recommended some routine bloodwork as well. Naturally, I agreed. THEY CHARGED ME $815!!! $100 just to look at her... $100 to shave 2 small spots of matted fur... $315 for the bloodwork they suggested I do. I couldn't believe it. We did full chemotherapy appointments for our dog that cost less than this. THEN, it took a month to actually get the results of the bloodwork (for which I had to call twice to request)... and no explanation of what I was even looking it. You would think for the insane money they charged me, that they might timely send the results and give a courtesy call to explain what those results meant. I had good experiences with this vet in the past, but I feel completely taken advantage of this time. Will be going elsewhere, and I encourage people to be wary of what this vet charges for seemingly routine/ordinary services.

Brought my cat here because he was vomiting and had diarrhea. After 15 mins i left with a bill for $542.00. Left feeling like weight was lifted off of me, probably my wallet. Have a 3 year old cat and was charged for a senior cat panel. Told this is the one i needed to check my cat for pancreatitis because he was vomiting a few times. Left feeling i got railroaded.

The Westfield Animal Hospital has been taking care our pet dog Benji for years! Doctors, Technicians and Staff always attentive, caring and helpful. After visit, routinely get call with follow up testing results. Benji has also had dental cleaning and procedures. Highly recommended!

I’ve been using this animal center, I would not call it a hospital due to the fact , twice now I’ve called to see a veterinarian with a sick pet and was told by office staff there are no openings. I love the veterinarians , Dr Jablecki and Dr Alex , but I think office staff has very little training. I’ve noticed that there has been a major turnover with staff and management. I’m sorry but a sick pet should take priority over regular office visits. I have many pets that use this facility and sorry to say I am thinking to transfer to another place, because as I see it if my sick pet needs help I have to resort to the emergency vet in Woodbridge frequently even when my vet office is open. When you call they use to say "is this an emergency or can you hold", I guess that emergency topic is gone since they don’t seem to take emergencies over check ups and vaccines. This facility is ok for routine matters only which is sad because that is not how they were originally. Shame they still refer to it as a hospital .