VCA Los Angeles Veterinary Specialists

The worst customer service ever. We made an appointment for 2 dogs, someone from clinic called me and asked information about the dogs and after that I’ve got a message that my appointment is at 3 pm, so we came at 3pm, and they told us that we missed our appointment at 2:30, so they can see only 1 dog now and have to schedule another appointment with no availability at the nearest time. Just a waste of time

I made an appt over the phone for annual checkup, vaccines and pregnancy ultrasound. After check in when vet called to ask health questions, I was told they did NOT do ultrasounds! That their front desk people were "new" and didn't know. Then was told had to be done by internist and it would cost $750!!!!Are they kidding?! Then returned dog without checkup. Had to insist they take dog back inside and do blood work, fecal and urine. This is the 3rd time they have screwed up. And given the prices they charge for non covered items has convinced me to stop my VCA Care plan for my 2 adult dogs, and return to my old vet, Rose City, even though farther away. They don't charge an outrageous for a simple ultrasound.

I was surprised that some pill pockets I bought there were $11, where they're $3 almost everywhere else; you're paying for convenience, I guess. More important, there are issues with the front desk, where hold times on the phone can be as long as 20+ minutes, if you bother to hold that long, but I do believe they're trying their best. I think the desk staff can be a bit indulgent with clients whom they're serving in-person, spending lots of time addressing some clients' seemingly endless questions, answers for which are available when talking with the veterinarians in-person during appointments, and/or actually reading documentation they've already been provided (e.g., itemized invoices). See for yourself when you're there: some clients are embarrassingly pushy and high-maintenance, and it affects the way things unfold at the front desk, with appointments beginning (very) late, paperwork (e.g., insurance-related documentation requests) going unprocessed and requiring multiple requests, and those calls being placed on hold for very long wait times. All that said, the veterinarians know what they're doing.

I brought my cat because she was very sick. I mentioned her sister's name during the consultation. This vet was so mean he made fun of her name saying it was a boys name. Everybody else loves her name but Dr Feldman. Cant believe he works at all let alone in West Hollywood.

I’m convinced my puppy keeps making himself sick in order to keep coming back to the VCA and visiting his friends here. He absolutely LOVES the vet, Dr Tigler, and the incredible staff at VCA TLC. Forgets who I am and runs to them. Slater has eaten a bee (twice), gotten round worm, was mysteriously vomiting for a bit, and grew a lump out of nowhere, and every time the staff at VCA was kind, welcoming and so helpful. I have the upmost trust and appreciation for them taking good care of Slater and helping me as a first time pet parent. Bring you pups and kittens here! You won’t regret it. Although your animals may soon love them more than you.

Dr Feldman is a brilliant diagnostician! He saved my personal dog Judy's life after several other doctors couldn't figure out what was wrong. He also saved our rescued dog Layla's life and caught a crazy one in a million problem.

If I could give this place 0 stars I would. This place has the worst management team and the Doctors work purely base on commission and the prices here are 5 times the amount at any other vet clinics. Don't waste your time or money here.