VEG ER for Pets

Y’all were the biggest lifesaver… literally! Thanks to the amazing care at VEG our Alaskan malamute is alive! From the moment we stepped in to taking her home I have never felt so supported, welcomed, and cared for by a veterinary team. Our 4 year old malamute is normally very intense at vet appointments- the open floor plan, kind approachability of the staff and flexibility for her we could tell made her feel more at ease. The doctors came and sat on the floor with us while we had all her testing done and helped to talk us through a plan for her next steps. We ended up getting her admitted for overnight care & X-rays. Getting a call at 2:30 in the morning that she would need emergency abdominal surgery or it would be fatal was one of the scariest moments, we rushed right on over and got to be with her while they prepped her for surgery. VEG is unique in such a fantastic way, the open floor plan, ability to stay with your pet, phenomenal communication & truly the best vet care I’ve received- should any other future emergencies arise we will not be going anywhere else. I really appreciated the comprehensive medication take home sheet, as well as the extremely detailed itemized bill( - Also I highly recommend looking into pet insurance)

I can not thank everyone here enough. They were all extremely kind, helpful, supportive and went out of their way for my kids, myself and our GC Conure that passed away. I am so very grateful for everything they did I truly can not express it enough. They were genuine and respectful about the cremation process. Seriously- THANK YOU ALL! You made a terrible experience a lot less terrible to navigate through. Thank you for allowing us space and time in the room to grieve and decide. I don’t think I would have handled his death so well had I not driven to you all. My husband and I will be sending a donation in the next week. 🖤🖤🖤

My boyfriend and I brought our puppy in as he had swallowed one of my earrings. We had a bad experience with a previous dog and Blue Pearl so we were on edge as expected. This ER was the best experience. They were very understanding and very kind and let you be with your baby. They also provide quotes before doing anything and charge less than most places. If I could give 10 stars I would! Thank you to all the people who helped us out.🩷

Great quality of care, and exotics vets for my rabbit! The facility is amazing, it is spotlessly clean, the treatment rooms are very private, you can tell it is well stocked with everything you could possibly need. I was so impressed with how clean and prepared the facility was. The staff was so great, they were super comforting and knowledgeable, they were constantly checking in with me and offering me water, just amazing. My only complaint is that it is very expensive. I know in an emergency situation, and with an exotic pet, it is expected to be expensive. I took my rabbit in because he was having some sort of panic attack, breathing fast and shallow, wouldn't relax. They put him in an oxygen tank and gave him .6ml of a low-grade sedative. I was there for maybe an hour and a half, in the middle of the day on a Wednesday. It cost $250. But, I will certainly be back because they were the only emergency vet that had an exotics vet on staff when I needed it!

I had given my dog some bee pollen to help with his allergies. He did not react well to it and his behavior was so unusual that I had to call my vet to see if they could induce vomiting. My usual vet was short staffed so they referred me to VEG ER for Pets. When I came into the hospital I was a bit frantic explaining what had happened. The intake person was so calm and nice. The vet tech was also very nice and asked if I was comfortable holding my dog because if I wasn't she could get someone else to do it. Dr Sands was awesome and explained that my dog would be okay and that he just needed to continue taking Benadryl. I'm so thankful that VEG ER for Pets is open 24/7 and in the West Des Moines area so I no longer need to drive all the way to Des Moines for 24/7 emergency care. I'm a little obsessed with the health of my dog and worry about every little thing so you will likely see me and my pup in the future! THANK YOU TO EVERYONE HERE AND FOR ALL THEY DO FOR OWNERS AND PETS!

If I could give 1000 stars I would! I’m every single person from the moment my cat and I arrived was extremely attentive and kind! What I love most is they actually took the time to sit there and listen to my worries and genuinely put them into consideration going forward with care. They saved my fat man, and I will always be grateful to them. Hands down the best experience I’ve ever had with a pet emergency. Thanks guys! 🫂

Dear Dr. McMurray, Dr. Hetrick, Dr. Salzbrenner, Gretta, Ashley, and Lance’s entire care team:: Thank you for saving Lance’s life. Your knowledge, professionalism, kindness, and extraordinary care exceeded my expectations. Dr. McMurray, thank you for calling during your time off with the radiologist's results. Your proactive communication and seamless handoff to Dr. Hetrick ensured Lance was in great hands right when we arrived for his re-check and chest X-Rays. Dr. Hetrick was thorough and compassionate in her exam. We were so grateful to be admitted and to spend the night with Lance in a private room. Dr. Hetrick monitored him continuously over-night and when I woke up, Dr Salzbrenner and her nurse, Gretta, had been briefed and he was under their care. Dr. Salzbrenner’s diagnostic expertise and initiative in consulting with the specialists at ISU Small Animal Hospital secured his vital referral. Ashley safely drove Lance to ISU while Gretta expertly administered oxygen the entire trip. They waited for me in the parking lot and upon arrival gave me an update and ensure I knew where to go. Lance was already back in triage and receiving care before I arrived. Lance spent the next several days in the ICU, and without your expert diagnosis, dedicated care, and critical medical transport, I do not believe he would have survived. I cannot thank you all enough for ensuring he received the absolute best treatment. We are forever grateful, Jen