VCA Central Animal Hospital

12-13 years ago VCA was the best but after covid their staff and customer service has declined immensely. Staff and doctors are quick to dismiss your needs and they go back on promises made to make a fast dollar. Do not take your pets here! This is unfortunate that this is the only place that the humane society gave you a voucher for your new pets check-up.

Came into the vet to get my gecko treated for eye infection and possible internal issues due to recent closing of eyes, not eating and some bloody stools. He assured me that he didn’t have a upper respiratory infection because his breathing was great and that the eyes were gone completely due to the infection and that it’s hard to say whether take home medication would help him or not (as far as the eyes). I paid $210 for antibiotics and pain meds and 15 minutes later he died in my arms. This is why I hate coming to vets. Second death in less than a month and different vet. Why can’t you just tell us over the phone instead of charging us just to have them die minutes later? SCAM

I had an appointment for my dog to get his teeth cleaning done and was told to bring him at 8 am. I arrived at clinic at 8 am and clinic was closed ( regular hours beginning at 9 am, per sign). I waited until I saw any staff inside of clinic, at about 8:40 am a staff member , Jennifer, opened the door and said clinic does not open until 9 am. I told her that I was told to bring my dog at 8 am, and I also have the confirmation email also said drop off at 8 am. She was very rude and repeated , " no that’s incorrect " . She was not apologetic at all, just very rude. I will not be coming back to this clinic .

I’ve been here twice and they are always professional, empathetic and overall an amazing staff. The first time was for my newly adopted kitten whose sutures from the spaying had opened up & she developed a hernia. The doctor who operated was very kind. The second time visiting was unfortunately because of our senior german shepherd, who was having trouble breathing. I called 5 hospitals and none of them were able to help. One of the hospitals didn’t even have oxygen available. Until I called VCA Central and they immediately told us to come in. Sadly, it was our dog’s time to go, she was 15. The staff was thee very best during this hard time & made our last moments very special. I highly recommend bringing in your furbabies! Thank you VCA Central.

I NEVER write reviews but I HAD TO for this one. I had taken my cat to VCA Central Animal Hospital in Upland on 01/25/20. At the VCA Central Animal Hospital, my cat Leila got x-rays done, and was given medication. I was told by the Veterinarian Bryden DVM, Randall that my cat had been very lucky because she did not have any broken bones after they had done the x-rays on her. They recommended to have the cat stay overnight because she was under medication since she had just gotten struck by a truck. The next day when I went to pick my cat up from the hospital, her tail had been limping. I was reassured that it was just due to the stress and trauma she had gone through. Today on 02/27/20, I realized her tail was bleeding. I immediately took her to Pomona Animal Hospital, and was told that she is going to have to get her tail amputated since her tail is broken. Ever since the accident, she's been under high observation and only staying indoors (in my bedroom). I am still making payments on the treatment they did at the VCA animal hospital, which is totally unfair since the work performed there was inaccurate. I am very disappointed that VCA Animal Hospital did x-rays on my cat, and told me NONE of her bones were broken. Only to find a month later that she had a BROKEN TAIL ever since she got struck by the truck!

My poor doggy vanessa was suffering from giving birth and was feeling weak. We called every place possible to see who can take her in and help her out and Many couldn’t or they would charge too much where we couldn’t possibly pay. Luckily and thankfully enough VCA animal hospital gave me an alternative and discounted many things to make it affordable for us, and I was so happy and grateful of them ! They took her in very quick and helped her out and informed and updated us every single moment. At the end everything came out perfect and they were nice to us. They gave us everything we needed to take care of our pet and told us to contact them if anything. I am taking all my pets here now and recommending every single person I know to go over here as they truly care for your pets. I’m so happy she’s alive and well, time for her recovery.

Absolutely horrific experience. This clinic should be ashamed of the way they treated both me and my dog. I brought in my 10-year-old pit bull because he had stopped eating for about a day and a half and had a lump on his abdomen. Without running a SINGLE test, biopsy, scan, or blood panel, the vet immediately and aggressively pushed euthanasia, insisting my dog had terminal cancer and there was "nothing" that could be done. When I asked for a biopsy or any actual diagnostics, the dr basically refused and told me it "wouldn’t change the outcome." They even told me I needed to "come to Jesus" and accept that this is what happens to dogs. Completely disgusting, insensitive, and unprofessional behavior toward someone terrified for their family pet. The most disturbing part was when I said I wanted to take my dog home for a second opinion. Instead of respecting that decision, they threatened to call animal control on me for animal abuse if I didn’t follow their recommendation. I felt bullied, manipulated, and emotionally cornered while trying to make a life or death decision for my dog. I ended up leaving with pain meds for my dog so they wouldn’t escalate the situation and so I could take my dog somewhere else’s The second veterinarian actually did their job. They examined my dog properly and determined the lump was BENIGN and removable with a minor surgery. They told me my dog was actually in relatively good health for his age. After surgery and antibiotics, he is now recovering and doing great. This clinic was fully prepared to have me put down a dog that did NOT have terminal cancer without even bothering to do the bare minimum testing first. That is beyond unacceptable. If you love your pets, stay far away from this place.