Pet Urgent Care

After an entire week of going to my primary vet, blue pearl and back to primary I decided to try Pet Urgent Care in Troy as a last effort to get my cat some relief as she struggled through a partial stomach blockage. All week she was given fluids, I was told she’d need surgery, etc. At Pet Urgent Care they gave her exactly what she needed to pass the partial obstruction - no surgery, no overnight stay. I’m sad I didn’t come here first. Additionally, the rooms are clean, the waiting room is welcoming with a movie playing and complimentary water/snacks. Overall a great place that truly cares about pets and owners.

I am so grateful for this urgent care. A couple of weeks ago, our sweet old lady cat suddenly lost the use of her back legs and started foaming at the mouth. One minute she was fine, and the next we were in full panic mode at 10 pm, racing out the door without even knowing where we were going. My mom mentioned this place while I was in the phone in the car freaking out and thank goodness she did. We had never been there before, but the moment we came running in with our cat in our arms, they took her immediately. No paperwork, no waiting room torture, just fast, compassionate action. We already knew she wasn’t coming home with us, but they made sure she wasn’t suffering any longer than necessary, and they still gave us the time and space to be with her through those last moments. Losing her was heartbreaking, but the way this clinic handled everything… I can only describe it as grace in the middle of chaos. I’m incredibly grateful for their kindness, their speed, and the dignity they gave our girl. If you ever find yourself in a true emergency with your pet, these are the people you want on your side.

ALL THE STARS IN THE WORLD!!!! my dog ate one of the headache masks you use with migraines (the gel inside is extremely toxic to dogs) and they SAVED HER LIFE! they did emergency surgery to get everything out of her stomach and cared for her so well. the nurses were so sweet to her and hung out with her all day! they took pictures with her and made her feel so loved. thank you all so much for what you did for my baby girl! everyone go here and see Dr. Severin!!!!!

We are so grateful for the care we received yesterday at Pet Urgent Care in Troy, MI. The extended hours and walk-in appointments made it easy for us to get help late at night. The diagnostic process was quick and our cat is feeling much better today. We feel so much relief after going and getting our cat seen. You can tell they are cat people!

If I could rate less then I would. This place tried to lie and say they didn't euthanize my pet. They refused to give me the intake form I signed. Which is recorded! They said my pet who was blocked went agonal right before telling me he would be fine. I had to tell the vet to give him EPI WHICH he replied good idea..... As a vet tech I'm traumatized at what this facility had done. I couldn't even find my pet in this building. The vet tech was so called nice at first . This place is a joke and didn't even know what to do for son my family member. I would never go here. If you want to save your animals go somewhere else. If I could say more I would I'm saddened by what these people call vet care...

Honestly where I live all the emergency vets have the worst reviews that were close by. I ended up taking my dog in at 8:30am for what was originally a scrape on her leg. So I coned her, applied over the counter medicine (ointments) from Chewy.com that I have on standby. I scheduled a vet appointment for her Friday evening. The leg scrape was the Thursday night before and woke up very early the next day to blood on my bed. She used her cone to dig and itch into it. To smart for her own good and her brother never has done that when I got him fixed. So I panicked and ended up calling Pet Urgent Care that's 40mins from my house. Took her in, she was treated very nicely. I was treated well and they informed me and talked to me though every step of the way on her perceptions and methods of taking care of her while keeping her active. 5/5 place, everyone was nice and understanding. If I have another emergency I'll be sure to take the extra miles to have my dogs cared for properly. I will say I expected a bigger bill but it was reasonable. Also I have pet insurance, they communicated to the pet insurance company faster than my own vet. I called them back for follow up questions a week later and they were more than happy to help and give information. Again 5/5 emergency vet, always nice to have in your back pocket

Hi. My name is Brian. I’m a 14.5-year-old Bichon, which makes me elderly, iconic, and not here for nonsense. Until last Friday, I was a spry little gentleman who enjoyed walking around like I owned the place. Then my legs decided to retire early without consulting me, and my moms immediately lost their minds in a full-blown panic. My hoomans (especially my moms) were very scared, so they brought me to Pet Urgent Care on Livernois in Troy, MI. From our dramatic entrance and my moms' visible panic, the staff there treated me like a fragile antique, rather than a mop with anxiety. If I had treats, I would have shared with them. They were calm, efficient, and incredibly kind—which helped my moms almost as much as it helped me. Trust me, you DO NOT want to see them ugly cry. Everyone was gentle and patient with me, even though I was confused, uncomfortable, and not my usual perky self. While I DID NOT enjoy the exam, I did appreciate the respect Dr. Michael Severin showed by taking the time to explain everything clearly and honestly, making sure my moms fully understood what was happening and what the plan was. My moms asked the same questions seventeen different ways, and Dr. Severin answered every single time—without judgment. What a saint. Even I was getting annoyed. No rushing, no sugarcoating, no fluff (unlike me)—just thoughtful, compassionate care. We did have to come back for a follow-up (not my favorite outing during a snowstorm) and instead of frustration, my moms were even more impressed. The clinic was accountable, transparent, and genuinely caring, which is not something you forget when your dog suddenly stops walking and your heart drops into your stomach. Because of this team, I felt safe, my moms felt supported, and everyone left with a plan—and that’s saying something. I may be small, fluffy and ancient (by dog standards), but I know good hoomans when I meet them. Five stars. Zero regrets. Mild betrayal from the thermometer. Would panic here again if I had to. Would STRONGLY prefer not to. Thank you from me, Brian 🐾 (and on behalf of my two very grateful moms)