Banfield Pet Hospital

Banfield hospital is amazing. I came in to get my dog ready for air travel to HI (on pretty short notice.) They took all the confusion and stress away. The staff is personable and patient. My dog always left the vet with a smile. And most importantly, they did everything right and he safely made it. Thank you so much Banfield.

I just had the WORST experience here I can’t help but laugh 😂 the front desk receptionist thought it was appropriate to raise her voice at me and yell at me like I was a toddler because I answred my cell phone in the lobby VERY QUICKLY and told my friend "I’ll call you back and I’m at the vet" (while she was busy on the phone with another customer) she proceeded to put her phone down to scream at me that she couldn’t hear her phone call and yelled that I go sit down!!!! I simply said NOPE and walked out of the office. I can talk on MY phone I want to. Mind you I simply told my friend "I’m gonna call you back" real quickly and hung up. I wasn’t being rude at all!!! 😂 I was once a receptionist myself… and if you can’t talk on the phone while people are talking around you go find you something else to do.. keep in mind it’s a veterinary office so what does she do when dogs are barking and she’s on a phone call? scream at them? She’s just unprofessional and rude. I wouldn’t trust her around a child let alone an animal with that temper. You are mean, you yell at customers, and you’re clearly burnt out. Time for a new Receptionist Banfield. 👀

The front office is wonderful. But I am not happy not being able to talk to the vet regarding health issues with my pet. Everything goes back and forth with the assistant.

I thought the majority of the staff I interacted with were very kind. My main issue is with the vet I saw, Dr Ramsden. He looked at my dog and immediately diagnosed her with allergies, despite only have one of the symptoms of allergies. My main concern was a sore on her foot, but he continued to disregard my concerns. $300 later and another week of my dog being in pain, her foot didn’t get better. I took her to another vet, and it turns out to be a foxtail, a very common issue for dogs here. Given that this is such a common problem in SoCal, it makes me confident Dr Ramsden was either trying to earn money or trying to finish the appointment quickly since it was a Saturday afternoon. I wouldn’t take your pets here if you care about your pets’ comfort or your wallet.

We left the Oxnard Banfield because though we are on a plan, we could never get an appointment. We were literally paying for no service! We then switched to Thousand Oaks and I am so glad that we did. They are much more polite there and Dr. Harris is just an amazing veterinarian. I highly recommend them.

I brought my cat in for a ringworm test and was shocked by the clinic’s approach to treatment. Two days after testing positive, I was informed that the only option was to have my cat completely shaved and bathed three times a week for eight weeks—a recommendation that seemed both extreme and unmanageable for any pet owner. When I expressed my concerns and asked if the clinic could help with the grooming, they agreed and scheduled an appointment for that same week. However, after arriving at 10 AM for the appointment, I received a call at 2 PM stating they couldn’t provide the service due to an inadequate bathing area. No satisfactory explanation was offered for this sudden change, leaving me frustrated and confused. To make matters worse, when I went to pick up my cat, she was handled as if she were contagious—placed in a carrier and kept at arm’s length in full protective gear, which felt both dehumanizing and disrespectful. The only bright spot was a kind receptionist who went out of her way to console me and recommend another clinic. In the end, I still ended up paying for a range of medications that I later discovered were unnecessary. My cat only needed one antifungal treatment—easily available elsewhere at a far lower cost. It now appears that the clinic’s main objective was to keep me coming back for excessive and unnecessary services, rather than providing effective and compassionate care. Overall, I’m extremely disappointed by the lack of transparency, the poor service, and the extra costs incurred. I would not recommend this clinic to any pet owner seeking honest, affordable, and respectful veterinary care.

I will NEVER EVER return to this Banfield. These people are extremely rude and incompetent. They have my pets file completely messed up to the point that I had to argue with rude receptionist about my pets medicine that the doctor prescribed refills on yet never properly notated this. Therefore for the past two months that I have called trying to get refills they have tried to deny me and the last receptionist named Monica spoke to me very poorly and like I was completely incompetent. She wanted to talk over me and try to make it like I was mistaken or lying either one. When I advised her i was already on my way she told me " do not come because they could not give me my meds"This entire staff does not know how to do their jobs correctly. On top of the MALE receptionist giving me the wrong flea medication and charging me for it and then being advised it could have killed my dogs by Monica due to them being on a heart worm preventative already and how dangerous of a mistake this is. She did give me free flea meds for 6 months and a $15 dollar discount on my apoquel but this truly does not rectify their behavior. She also advised me how screwed my file was from the doctor and whoever else not properly notating things in my file. She had no issue letting me know about her coworkers mistakes but never once apologized for her extremely degrading and disrespectful tone. These people are negligent and act like they know more than the pet owners about their own pets. At no point did the shift lead try to come out and speak with me nor when I asked for her name was I given it. They strictly want your money. And have zero respect for clients because if they did this behavior would not be tolerated and these dangerous errors would not be occurring. Be careful if you decide to go here and pay attention to what they give you medication wise just to be safe, because they are not. I truly believe this Banfield does not care it’s strictly money. Here is a pic showing I have refills.