Small Animal Hospital

Such an awesome place. They took incredible care of our cheddar and the pricing was super reasonable and transparent on their teams part(expensive, but not anything we didn’t expect with urgent vet care). They saved our dogs life, she’s recovering so well and we are forever grateful. We know where we will be taking our animals with any urgent concerns in the future.

Dr. Cranfill from the Internal Medicine team is the kind of doctor you hope and pray for especially in an emergency.. She’s kind, knowledgeable, compassionate, and went above and beyond for Maggie, and for us. Getting a second opinion here gave us an extra two months with our sweet Maggie, and I’ll eternally be grateful for that. From the front desk staff, to the technicians, and doctors - everyone involved in Maggie’s care - thank you so much for caring for us. I only wish we had met you all sooner.. ❤️‍🩹

Dr. DeRuyter, the triage/ICU clinicians, and administrative staff were extremely compassionate and helpful. They even offered me resources to help with the grieving process following the loss of my cat. Thank you for doing all that you could for Leo and allowing us to be with him in his fina moments while he passed away. I cannot put into words how much I appreciate the work that you do.

Veterinarian care can be intimidating, after all, our pets are our entire world. We were referred to the U of M after our vet suspected an infiltrative lipoma in our 10 year old lab mix. From consult to imaging to surgery, the U of M care and surgical team was in lockstep with us, always ensuring we felt comfortable and confident moving forward. This even included late night emails from our surgical resident while she was traveling at a conference to reassure us and answer a million questions, which she did with patience and compassion. They always provided cost estimates so there were no surprises. They took the upmost care of our dog, who is recovering shockingly fast for such a big surgery. We are incredibly blessed that the procedure went as well as it did. I wouldn’t hesitate to return to the U of M for surgery or emergency care if the need arises in the future (but hoping not!). We are deeply grateful for the entire surgical team, ICU team, receptionists, anesthesiologists, and attending veterinarians who made a very nerve wracking process seamless. 💞

My fiance and I brought our sweet 16.5 yrs. old kitty, Kalimah, in because her condition gradually worsened over a week's time and she had completely stopped eating. They got her in immediately to be examined. After 30 mins., they spoke with us to inform us of what may be going on. The vets were so thorough, compassionate, and spent so much time discussing our options. Sadly, with so many chronic medical issues our cat had, we made the very difficult choice of letting our fur baby girl and our best friend go to the Rainbow Bridge. The vets carefully explained the process of euthanasia and comforted us through the whole emotional ordeal. We're very grateful for their patience and the warmth they showed during such an arduous, sad event. 9/1/2005-3/28/2022 Rest In Purrs, Kalimah. ❤

I brought my dog to Lewis Small Animal Hospital during an emergency, and I want to express my sincere gratitude to Jorden, Grace, and Sally. They were kind, professional, and deeply compassionate during an incredibly stressful situation. They didn’t just care for my dog. They also supported me when I was scared, overwhelmed, and trying to figure out how to afford the urgent treatment he needed. Jorden and Sally went above and beyond by helping me access funding options, and that meant more to me than I can properly express. I never forgot their kindness, and I am genuinely grateful. Unfortunately, my experience at the front desk was very different. The woman at Station 1 was cold, dismissive, and lacked the patience or compassion I would hope for in an emergency setting. I am neurodivergent, and I was already overwhelmed when I arrived. I was asking questions because I was scared and trying to advocate for my dog, but the way she spoke to me made me feel like I was being a burden. That kind of treatment is difficult in any situation, but during a crisis, it made everything harder than it needed to be. I believe it’s important to be honest about that part of the experience. That said, I remain deeply thankful for the medical team who cared for my dog, especially Jorden, Grace, and Sally. Their compassion and effort made a real difference, and I will always appreciate what they did for us.

No more. Long time clients of the UofM Small Animal Hospital, but after this last experience, we will never return. Our little dog was having respiratory problems, so we took him to the only hospital we have ever trusted to care for our pets. We were told they would help to stabilize him but would need to at least keep him overnight. Phone calls followed with requests for tests, change of shift docs had no knowledge of diagnoses and requested to repeat tests, pet was sent home without breathing stabilized, returned and suggestions for more tests. After 2 days, he was sent home again with a regiment of medications. Later that night, he clearly was exhibiting signs of dying, so we brought him in to be put to sleep. The overall bill was over $9000. While we approved the hospital stay and some tests, we in no way approved charges totaling $9000 and we were never told our dog was anywhere near death. After some research, we determined that based upon the tests performed and results in the visit summary sent home, they would have known within the first 12 hours that our little friend was dying. Instead of telling us, they continued to suggest test after test, suggested more hospital care, etc. In addition, they sent him home covered in urine, so no one took him out to go potty which would have added to his distress as he never went in his kennel or in the house. His care was horrendous, and the treatment of him and us was entirely unethical and unconscionable. We were too stressed out to recognize what was happening at the time. So they took advantage of us during a very vulnerable time.