Banfield Pet Hospital

Went in looking to get my 4 year old Lab neutered but was extremely anxious and worried due to his older age but they assured me its very common they broke down the whole process effectively and explained things thoroughly. They also have a nice payment plan you can sign up for that also comes with lots of benefits that i would recommend to any one who is worried about finances. From the first check up to the post surgery and even days after they communicated very effectively and showed genuine interest in my boys health and wellbeing, everything was extremely smooth. My boy is doing great and has had very minor side effects and has recovered great . Very pleasant experience from start to finish and very well mannered and professional team at the St. Louis park location. Thank you guys keep up the honest great work!

I love bringing my lil Asgard to see Dr. Running! She’s brilliant and cares so much. I feel so at ease knowing my baby is in good hands with banfield and that he is going to get the best care possible and I’m going to know what’s happening every step of the way. Also the wellness plan, sign up! It’s worth it!!! Thank you again banfield St. Louis park and especially Dr. Running!!!

I had a wonderful follow up call experience with the vet assistant named Paige. She went out of her way to review notes in my dogs chart and was able to give me an in depth explanation on the care my dog received while in their care. Paige was very reassuring and made me feel at ease. Thank you!

Dr. Running and the staff at the St. Louis Park clinic are great. Dr. Running is so kind and gentle with our dog. She is thorough and great at telling us what she is doing or what is recommended. We never feel rushed when we take our dog in to see her. We wholeheartedly recommend Dr. Running.

My vet was friendly and good with my dog. What I struggled with was getting the prescriptions called to my dog’s pharmacy. It’s illegal to require that folks fill their prescription with the vet. Banfield’s prices are higher for the same meds than the pharmacy I use. It feels like the consistent trouble with getting the prescriptions filled where I want them filled is intentional.

Nothing but terrible experiences with this place. I’ll give you a list of examples as a courtesy warning to keep your pet as far away from them as possible. 1. When I took my dog there to have a growth removed, the vet told me he would give me antibiotics just in case there was an infection. When I picked her up, he refused antibiotics because he had changed his mind. One week and a few thousand dollars later, we were back in with an infection that could have been prevented. Not only that, but after he removed the growth from her ear, she could no longer hear. 2. I took my car in for what I thought was an emergency. They dismissed me to the ER saying it was too serious for them to help me with. A few hundred dollars and several hours later, the ER tells me there was nothing wrong with him. Something the vet at Banfield should have been intelligent enough to notice. 3. My dog died today and is on their wellness plan. I called to have the wellness plan cancelled as my dog was literally dead in their care right now, and they told me I needed to pay for the last few months of the plan anyway. And I 100% believe my dog would still be alive today if when I took her in in December, they had listened to me about my concerns rather than constantly dismissing me.

Always have a great experience at this location, from the assistants, techs, and the doctors. I've been bringing my 15 year old dog to Banfield his whole life and specifically this location for the last few years now!