Peninsula Pet Clinic

I am $1200 lost to this Vet. She was rude and non professional. Her setvice writer was pushy and it was all about what I would sign I am thankful Shyanne was taken to anither reputable DVM with much more Female moxee than Von Volk . I do not think that the blood work or the nail trim other things were done? They would not refund me any monies. 1200 for. Xrays blood work urine sample ? I do not think so. What bothered me the most is if I would have let them do the surgery it would have cost $5000 more . Compared to the $2000 It was done for in Orange County My Shyanne is doing great. I would be very care ful of what you allow this Vet VV to perform any serious life saving surgery .She has surely forgotten the owner is just as important to help get through these traumatic times along with their best friend.

On August 16th 2020, my 15 year old, 90lb GSD mix, couldn’t stand up on either rear leg and was blind. I went to the only available vet that Sunday, PPC, against my better judgement. I expected to pay more than I should have but never thought that a veterinarian could fail at effectively euthanizing a dog. I was charged $80 for a pre-euthanasia exam, which consisted of nothing, not even getting his weight. I was charged an additional 568.00 for the euthanasia and cremation Dr Van Volkenburgh came in the exam room, gave Oso a sedative, via catheter, then euthanasia. She left the room. My boyfriend and I held Oso and to our horror, Oso was still gasping for air 10 minutes later. I ran out to the lobby and yelled for the Dr. A front desk person went into the back to get Dr Volkenburgh but didn’t return. I went back into the room looked into Oso’s focused eyes and watched him as he gasped, then went limp. The vet never came out from the back. Oso suffered through what should have been a humane end to his life. I will never unsee his suffering at the hands of Volkenburgh.

We were definitely taken advantage of. They care more about making money than the pets. It was very obvious that the vet didn’t spend ANY time with our cat by the things she way saying. She was also very aggressive during the intake appointment of our sick cat. Ordered 5 grand of stuff for a two day stay in at the clinic where all that they were doing was giving him fluids & antibiotics. I do not recommend.

DO. NOT. GO. HERE. Worst vet experience of all time! The owner (and vet on staff) Dr. Van Volkenburgh is TERRIBLE. Not only with the way she treated my dog and her lack of testing that contributed to the severe worsening his eye, but her shocking attitude towards me and my mother. And she nor her staff were wearing masks…in the middle of a pandemic. If you still need more convincing, let me tell you about my experience: We brought my dog Fig in for a sudden eye issue that he developed earlier that day to this vet on a Sunday because our usual vet was not open. He had been pawing at his red left eye all morning and upon doing some googling, I found that it was most likely either an ulcer in his eye, or an eye infection (or both). I was out of town traveling for work, so I had my mom face time me during the entire visit so I could see/talk to the doctor myself. My dog gets nervous at the vet, and had backed himself up into the corner of the room by the time the doctor entered. She told my mom that Fig was acting ridiculous, and made my mom attempt to drag a 50+ lb dog to the center of the room. She took a quick glance at his eye and said, it could be a lot of different things and that there’s no way to tell what’s causing his eye irritation, and then continued to prescribe everything under the sun ($$$) to hopefully treat it. I asked her if she did a stain on the eye to check for an ulcer, and she said she didn’t need to. We were sent on our way with the antibiotic ointment and allergy medication in hand, and started to use it right away on Fig. After using it for a few days, his eye was getting worse and worse. So much so that he could not open his eye AT ALL. I took him in to our usual vet who was SHOCKED that Dr. Van Volkenburgh prescribed him an antibiotic/steroid ointment without testing for an ulcer because steroids can do severe damage to the eye when there is an ucler! My vet did the stain and said he had an ulcer front and center and prescribed me the right medication he needed to get better. It’s been a few days since then and I’ve seen such a good improvement, and I’m so happy he’s able to keep his eye open comfortably now. The lack of professionalism, lack of testing, refusal of refund for all the unnecessary/detrimental medications and lack of COVID-19 safety measures for their clients was truly unbelievable. Please, keep your pets far away from this vet for their safety and for yours.

I have been reading the various reviews and am shocked and surprised at the venomous and noxious statements in the various reviews. I have been a client at Peninsula Pet since before Dr. V took over. The first time I came in with my two kittens, she was caring and considerate. She was sensitive to my feelings as well as going above and beyond for my two cats. When just a kitten, my Siamese, Maui, required emergency surgery and Dr. V saved his life. Everyone at the hospital treated him like he was their own special cat and I’m happy to say he is strong and healthy today. I’ve had to bring his brother in for a respiratory issue and while I admit I waited a while for the results, Dr. V had consulted with the radiologist to verify the problem and determine the best course of treatment. Diana and the rest of the staff treat me with respect and care and I have always been given an estimate in advance of any treatment. I haven’t been surprised and I was always given the choice as to whether to proceed with the treatment. Vet cost for services are just as expensive as human bills and it still amazes me that people are surprised by the cost. For Dr. V - as a suggestion, I would recommend that the vitals be done in the examination room. I believe that my presence can assist to calm the cat during the exam and I like to see what is being done and ask questions when needed. (Also, the benches are very uncomfortable so some cushions would be appreciated.). While I always hope that I only have to see the vet once a year, I can rest assured that if I do need either emergency services or if one of my kitties is sick, I have a thoughtful, compassionate and caring vet close by that I can trust.

The vet did not explain things to me, then got upset with me when I couldn't afford to pay $2700 in addition to the $1200 that I did pay. The receptionist was so so so nice and helpful. I explained that I could not afford the $2700 and she spoke to the vet and I believe she was able to get as much value as possible for the $1200, but as I was picking up my poor, still very sick, 15 year old kitty, the vet confronted me. She rudely asked me if I knew what was wrong with my cat (as if it's not her job to tell me). I explained that I didn't really. She said there was pus on his kidneys and that she thought she could make him better, but that he had to be hospitalized. I explained that I could not afford it. I told her that I had experience in giving subcutaneous fluids and that I could administer medication. They sent my cat home with no medication saying that they had put medication in his IV earlier. I thought maybe I was overreacting to the vet's tone, but my daughter was with me and told me on the ride home that the vet didn't have to be so rude. Today I was pondering writing a review because I knew I was too upset to write anything meaningful last night. Then I received not one, but two text messages (I assume they were automatically generated) asking if I was concerned about my pet's health and if I was to contact them for a same day appointment. So now I'm at work crying all over again.

Life savers!! My dogs fur started falling out in January and his skin went from pink to blackish grey and he had a nasty cough. I had been taking him to another vet in the area and kept going back for a check ups (5 different times). The vet kept telling me it was allergies and to keep bathing him about 2 times a week. My dogs cough just kept getting worse and now the vet wanted to do blood work that was $300+ that was something I couldn't do because I have already invested all this money to stuff the vet recommended that didn't do anything. I decided it was time for a second opinion. I called Peninsula Pet Clinic and Diana picked up the phone. I told her everything and she genuinely cared about my situation. She had me bring my dog up immediately and got him checked out with Doctor Hall. My dog was always scared of going into Veterinary clinics, but not this one. Everyone was so friendly we both felt at ease. I am blown away with this clinic. They have completely made us feel like part of the family. Since this past Sunday my dog and I have been there 3 times and today my dog jumped in the car eagerly to go and say hi (he's old, and moves slow, but not today). Bottom line, my dogs skin, and health are getting back to normal because Diana was so helpful and eager to get me in. I truly owe her and the rest of the staff a great deal of gratitude for everything they have done for Cody and I. Thanks guys!!