Pet Hospital of Penasquitos-Veterinary Specialist

A huge thank you to the clinic staff. We came here with our sick hamster, Milla. We thought we could help her. After a thorough examination, the doctor prescribed the necessary medication. It's been four days since Milla started taking it, and thank God, she's recovered. She's active and happy again, and she has a good appetite. I highly recommend this clinic. Thank you so much for your care and attention.

Everyone from the front staff to Dr. Wilson were extremely knowledgeable. You can feel the passion and care the entire staff has for exotic pets, Dr. Wilson addressed all questions and concerns we had with vivid detail. If you have an exotic pet, I strongly recommend you give this place a try they are terrific!

My bird needed her nails trimmed and the got me in the same day that I called! As opposed to everywhere else who had a wait of 1 to 2 weeks. They see not only dogs & cats but rabbits, birds, and reptiles - and are so helpful and knowledgeable.

I've been going to Pet Hospital of Penasquitos for almost 3 years, and I've seen a variety of different vets at their practice during that time, and I have never had a group of vets that are so caring and thoughtful and informative. They are definitely pricier than some other vets, but one time I tried cheating on them with another vet for surgery and hated how my rats were handled. It feels like PHPQ cares about my animals for their whole life, not just when they are sick and coming to the vet. They are incredibly thorough and will call to check up on them weeks after an appointment to see how they are doing. I would highly recommend Pet Hospital of Penasquitos to anyone who has the financial ability to give their furry family the absolute best care possible from an amazing group of experts. I have brought my rats in for tumors, abscesses, malocclusion, cancer, heart failure and pretty much any other ailment you could think of and they have handled all of it.

I boarded my beloved bearded dragon Tubby II for an entire week and was absolutely thrilled with the care he received. They were happy to answer my calls and send me pictures of him in their habitat and in his bath. The staff was wonderful very caring in all ways. This was my first experience boarding him and knowing I have a now have another "home" I can plan more trips. He is healthy and happy. With the type of care he received from the devoted staff of this Pet Hospital why not. I cannot thank them enough and highly recommend them

I took my leopard gecko, Gladir, in for her first visit with Dr. Bitter in early February to get her tail looked at. She had a fall, partially detached her tail, and by the evening of the 6th it seemed like the tissue had gone necrotic. I called early on the 7th and, after speaking to a very kind and understanding person at the front desk (I unfortunately do not recall his name), I was able to get an appointment for that same day. When I got there, there was a bit of a wait but the staff were all polite and professional, and when the vet tech brought me into the exam room I was impressed with how thorough her questions were. When I met Dr. Bitter she was just as professional, though I can understand others perceptions of her being a little blunt. She did handle Gladir less gently than I would have, but her demeanor was that of someone with plenty of experience handling reptiles trying to be efficient and thorough. She examined my leo really well, even checking inside her mouth, and made sure to ask me as much as she could about her husbandry. After the exam, Dr. Bitter agreed that it was tail necrosis and said my lizards tail needed to be removed. While discussing treatment and cost, she also took some time to discuss necessary husbandry updates to prevent any issues in the future, which she was very kind and non-judgemental about. After that, I was given a service and cost breakdown, which was very clear and helpful. The cost was a bit higher than I wanted it to be, but it was in the expected range for an exotic vet visit. I took my leo in for one more follow up 2 weeks after getting her tail removed and my experience with Dr. Bitter and the other staff was the same, pleasant and professional. My leo's tail is coming in so well and she's been so much more active than she was before, thanks to their recommended husbandry changes. They made an exceptionally stressful event so much easier, and I'm so thankful for that. I'll be taking my leo here for regular check ups and any other health issues from now on.

I believe my mouse Flash died because of the negligence of this clinic’s staff. I am not a veterinarian — I didn’t know exactly what to do at first, so I trusted the clinic. Later, after researching, I learned that the medication they prescribed, Amoxiclav, was completely inappropriate for my pet’s condition. For respiratory infections in rodents, the correct medications are usually Doxycycline or Baytril (enrofloxacin). When I first called the clinic, I explained that my mouse was showing signs of a respiratory infection. I expected the staff to check with the doctor about whether they had the proper medication available before taking my appointment. Instead, I was charged $125 for the visit plus a $30 late fee when I arrived a bit late because I got lost. After paying, I was told they did not actually have the proper medication in stock and that I would have to wait for an email from some lab. I explained multiple times that my mouse could die within days, but no one took me seriously. At the beginning of the exam, the doctor even dismissed the symptoms by saying something like, "Oh, maybe this mouse makes these noises just because it’s a mouse." I told her no, that I had checked YouTube and Reddit, and people with mice had shared videos with the exact same sounds linked to respiratory infections. Only after listening more carefully did the doctor admit, "Yes, I can hear there’s an infection in the lower part of her lungs." The front desk administrator, Yvonn, was also extremely rude and unprofessional. She raised her voice at me, kept repeating "goodbye," and tried to kick me out of the clinic without even giving me a prescription. This was shocking to me — it was the first time I had ever experienced something like this, especially since English is not my first language. I felt lost and didn’t even know how to respond. It was deeply unprofessional and very upsetting. Later, when I asked for a refund so I could try another clinic, I was instead pushed toward a prescription for Amoxiclav, which was not suitable for the infection. I called the next day hoping at least to get the correct prescription (Doxycycline or Baytril), but no one ever followed up. I never received any email, call, or real help. Days later, my mouse died. In the end, I feel this clinic only took my money, treated me rudely, and failed to provide effective care. They don’t care what kind of service they provide, whether the animal lives or dies — the main thing is that you pay. They could have easily given me my money back, and if the administrator hadn’t just kept saying "goodbye," I would have gone to another clinic the very next day, where the proper medications were available, and my mouse would still be alive.