Banfield Pet Hospital

I can’t begin to tell you how impressed I am with the attention to detail and care. The admin team, vet techs, vet are all absolutely stellar! What a team and way to operate a vet clinic. They appear to all get along and organize everything fluidly and safely. We were navigating a very complex move to New Zealand and needed insanely timely scheduled visits and bloodwork and they all worked so well making sure that it was taken care of. Including the doctor making herself available on a day we weren’t sure she would be! Would recommend this vet over and over again and want to thank them for their kindness and patience!

BEWARE!! Please see other reviews regarding the same scheduling issues and pushing sales over care. They will have your pet sit in a cage for hours due to improper scheduling. Front desk staff makes suggestions out of their scope. The Banfield Pet Hospital primarily concerns allegations of putting profit over patient care, leading to lawsuits and customer complaints about practices like unnecessary testing, aggressive marketing of its "Optimum Wellness Plans," and a difficult cancellation process. We experienced this first hand at this location starting at the front desk staff. The staff said "I’m proud for my customer service." While actively cutting my boyfriend off and trying to explain how they were correct for suggesting solutions at the front desk that were not related to the issue. They will try to sell you dog plans and their food over providing proper care. There is no surprise Banfield has the reputation it does to sell their products over providing care. After 3 pets, 3 puppy plans I can confidently say RUN! Furthermore front desk staff was condescending and asked if I understood what kind of appointment I booked. I explained that my expectation was simply that my dog would see a Vet and not be sitting in a cage for hours. If you want good care for your pet, book elsewhere!

I can’t say enough great things about the service my Chloe received from both doctors and the office staff as well. She was seen immediately and my concerns were that maybe I might have to be dealing with something in my dogs throat that could eventually be diagnosed as non benign. After the doctor decide to aspirate her growth I was static to hear that the result was actually an abcest that could be treated with a dose of antibiotics. I was surprised as well to learn that my baby has a heart murmur that is pretty significant. I would have never known this if the doctor had not found it in the general exam while listening to her heart. I now have the knowledge I feel that is necessary for me to treat Chloe’s condition as well as I can and do what I need to give Chloe the best chance of a long and healthy life ahead of her. Thank you so much to everyone that was a part of treating my baby girl when we brought her in that day. Very professional and down to earth atmosphere. I certainly will not be taking Chloe back to her previous vet located in Santee (Mast Blvd. Pet Hosptal). Why has they not ever found the heart murmur before I brought her into Banfield? This has raised a lot of concerns and questions of its own.

Amazing and kind staff! Our puppy is in such good hands with the staff at Banfield. Very friendly staff, knowledgeable, monthly wellness plan has been great, highly recommend! Our Isla is in good hands here

Worst animal experience I have ever had and I’ve owned animals for over 40 years. I brought my dog in because there is obviously something wrong inside her mouth most likely a tooth because she is a senior. She needs antibiotics which she will be getting from a different vet tomorrow. The female vet here first off thought SHE was a MALE the entire time if that doesn’t tell you what you need to know. She was was drop off for over 5 Hours and the vet didn’t take ONE look inside her mouth and would NOT issue antibiotics are any pain medication. I stated I wanted to sign up for the yearly program, but first she needed to feel better. I truly don’t understand how this woman is a Vet. They ONLY care about providing a service if you are going to pay them thousands. PLEASE take your animal somewhere where they actually care. Hopefully this saves someone a trip.

I canceled my membership because one of the receptionist said they don’t attend emergency. My dog had a bee bite. So simple. I had Luck cause the Doctor Megan was there and she is really love animals and decided to help . I love this place and people. But this situation leave me sad and was very rude and insensitive.

Took my dog in on a Friday was told he was fine was overall in good health by Monday I had to put him to forever rest. Banfield Dr. said he has a slight heart murmur. Will just keep an Eye on it. My dog Bud-E had stage 4 cancer the ER Vet stated she couldn’t even hear a heart beat because the mass surrounded everything and his oxygen levels kept dropping . But yet I was told by Banfield he’s good he’s wonderful, they were more interested in selling me their in house care package. Although the Vet tech told the Dr that Bud-E had puked a lot and the dr said he’s just nervous