US Animal Plant Health Inspctn

I am just begging for someone to pick up the phone (or answer an email) and speak to me. I followed all the rules and still have not received my service dog's health certificate endorsement and there is no clarity regarding when I will receive it. Thousands of wasted dollars, immeasurable stress, and likely to miss Christmas with our family completely. No one who travels with a service dog should have to deal with this. It is discrimination. No one with a pet should have to either. Please, contact me.

Sacramento will sit on your paperwork for days and days. Only to send it at the last minute (from their Kentucky office) causing major travel disruptions.

I have worked with this office for 25 years in my career. The staffing has changed in the last few years, and not for the better. The goal seems to be making everything harder than it should be, while demonstrating a complete lack of customer service. Pricing went through the roof this year. 81 dollars last year is 171 now for poorer service. I guess when you have no competition, you can get away with it.

Huge thanks to this team. Even though it’s clear the USDA has been hit hard by layoffs and they’re stretched thin, they fixed a paperwork error by my vet that would’ve made me miss my flight and the cost would’ve been eye watering. One of the staff vets said she loves helping people and she truly meant it. Thank you, Dr. Starzel. It’s easy to focus on what’s not working in government agencies, but moments like this remind you there are real people inside who genuinely care. Thank you from my family (my cat included!) for coming thru when it mattered most.

‏I needed to get a health certificate for my dog to travel to Europe. ‏Every time I emailed them, they responded quickly and were very helpful. ‏When I sent the documents, they processed everything on time and efficiently. ‏I was truly satisfied with their service.

Very incompetent. I never write reviews, but felt compelled to write a review for this office...We sent in our paperwork 30 days before our flight (the earliest timeframe we could) to have the endorsement completed within the 10 days window. I checked our tracking number religiously to make sure we still were on track to receive it before our flight. Our flight leaves in two business days and it has not yet been shipped. When I called the customer service line the folks who picked up were audibly annoyed with me for checking in on the status and only provided minimal information to confirm our endorsement has not yet been sent (again, we have two business days until our flight). Not sure how else I could have been more proactive or avoided this. There is no regard from this office for the cost of flights, or the planning it takes to do an international move and include a pet.

Herman the real GOAT! I was planning to move back to China and I have two cats so I need to send the health certificate to the office to get endorsed, but my vet made a mistake on cats’ color and it needs to be corrected, so the certificate cannot be mailed back to me on time. My flight is 23:50 on 4/9/2024, so I decided to fly to Sacramento from LA and pick up all the stuffs myself. I got up 2am to get to the airport and fly to Sacramento in the morning. And when I get the office, they told me that my vet made another mistake. I was almost freaking out. But Herman then, he helped me to correct everything and deal with all problems in less than one hour. What can I say. He is my GOAT!