Veterinary Emergency Center of Redlands

I’ve visited this clinic multiple times with both my previous and current pets, and every experience has been positive. The staff consistently makes me feel like my animals are a priority, treating us with genuine compassion and care. Recently, my dog needed emergency surgery after eating something harmful and had to stay under their care for three days. Throughout that time, the frequent updates from the staff were incredibly reassuring and brought me a lot of peace of mind. The doctors and veterinary technicians truly treated my pet like their own. While other places may be more affordable, my past experiences at low-cost clinics often left me feeling like just another number, and that my pet wasn’t a priority. Because of the level of care and attention we receive here, I will absolutely continue coming back for all of my pet’s needs.

I decided to take my Frenchie in because she seemed to be having some pain possibly and being a french BD, I take that very serious of course, so in we went. We were seen by Dr Hipp and she was so kind to my girl. She was also so thorough and did wonderfully explaining her thought process - why she wasnt recommending X or Y and rather this or that. She was patient as we talked through her history and what brought us in. I felt good about the treatment plan. The Tech that got us discharged and set up with meds was also wonderful. Daisy was kind and thorough as well and gave me ways to reach them should i need to. I really appreciated that. We had a great experience here. Its an emergency so they are seeing our pets and us at our worst and I found them compassionate and well prepared for it all. I found their pricing very fair and the office was clean and welcoming - couches in the exam rooms and there was a coffee bar for waiting patients. Great experience overall and should we need more urgent care than our regular vet who we love can provide, this is for sure our go to now.

I took my 9 month old Aussie border collie that got a perfectly round bone lodged in his two front teeth. He needed to be sedated and the bone came right out. They were very caring and it was done in a timely manner. Thank you for taking care of my Mikey.

Dr. Townsend made a very sad day a little easier on my family. We learned we had to say goodbye to our sweet dog, Juliet, and he was so kind to us and so gentle with her. His reassurance has helped us immensely. Thank you Dr. Townsend.

Extremely long wait. Time and attention is necessary for my 15yr old Chihuahua/Dobi mix. Thankful for care provided. UP DATE: Today I was pleasantly surprised to receive a follow-up call from Timothy. Asking how Rico was doing, I wasnt expecting that. Thank you so much for your care and concern Veterinary Emergency service.. I hope I won't need another visit but I know ill be in good hands if I do.

We visited several clinics and spoke with multiple others by phone. Most told us our dog would need to be euthanized, and one recommended a very costly treatment they felt would only be temporary. After hours of trying to get help, we came here late in the day. They took us in, created a clear treatment plan, and provided medication other clinics said was unavailable. The staff was attentive, patient, and compassionate throughout the visit. We appreciate the care and professionalism shown during a very difficult time.

From the photo call to say I was on my way with an emergency from Lake Arrowhead, to the team coming out to get my Great Dane to the check in, followed up with a conversation with the Dr….Every single person was incredibly kind, caring and helpful. I can’t thank you all enough for the compassion you showed me during this time! Yes, I lost my girl to bloat/torsion, but she could not have been in better hands! Thank you for allowing me to spend that extra time with her. You are true professionals🙌🏻