Rancho Regional Veterinary: Owens Amanda DVM

Im visiting from out of state and brought my dog in for emergency service at this clinic for acute symptom exacerbation. We saw Dr. Kim who was horrible. He walked into the exam room without introducing himself or inquiring about my dog's medical history including recent vet records. Rather he walked in the room stating how dangerous my dog's two new diagnoses are, listened to her heart and checked her gums and immediately said she needed to be hospitalized over night and that his clinic didn't do that. He came to this conclusion of overnight hospitalization without listening to me about recent events, signs and symptoms, checking diagnostic blood work, reviewing medical records or medications. He lacked interpersonal skills, customer service, and professionalism. I would highly discourage anyone from bringing an older pet with chronic disease here as they lack the capability of providing the as advertised emergency services.

Showed up, with my very anxious pup after sitting in traffic for 40 minutes to get there to find out when they told me Wednesday at 4, the meant the following Wednesday! But they managed to see him and go over everything with me even tho the Dr was with an emergency at the time. They were very pleasant and didn't even charge me for a full dr visit because of the circumstances.

It's always a pleasure to take my pets to Rancho Regional veterinary Hospital. All of the vets take their time to explain to you what's going on with your animal in thorough detail.

The staff was very caring & friendly. Took my son's kitten to get neutered; they took great care of him.

Everyone working here were so nice and professional and really made sure to be very nice to us and allison.

The Covid wait sucks, but at least my dogs are now current with their shots

Great service and highly recommend.