Banfield Pet Hospital

We have been Banfield customers in three different cities for more than 20 years after our vet at the time moved to Banfield. Once he retired, we stayed with Banfield, but were concerned that there was a constant rotation of vets where our pets were never seen by the same vet twice. During the pandemic, Banfield changed to a policy where you drop off your pet and pick her up later, with no opportunity to talk to the vet. The policy remained the same after the pandemic was over. We get more personal service taking our cars in for an oil change. This came to a head on Monday. One of our dogs passed a couple of weeks ago (two weeks after receiving a clean bill of health from Banfield). We made an appointment for our new puppies 9 days in advance before we brought them home, but when we turned up with the puppies, Banfield had no record of the appointment. We had a 72 hour deadline to have the puppies seen after the purchase, so we had to find a different vet immediately. What a change! We were able to get a same day appointment with a vet who owns her own practice and let us stay with the puppies in the exam room. Both the assistant and vet interacted with us through the whole examination and were friendly, thorough and professional. Goodbye Banfield. You successfully lost a long term customer.

I want to give a huge thank you to Emilia, Bri, and Sofia at Banfield Pet Hospital - Brier Creek. I had misplaced my puppy’s rabies tags right before traveling out of town and urgently needed them dropped off at doggy daycare. Even though Banfield was already closed, these three young ladies went above and beyond to help me. They took the time to assist me after hours, showed incredible kindness, and truly cared about my situation. What made it even more meaningful is that my family was traveling for a funeral, and their compassion during such a stressful moment meant more than I can express. Exceptional customer service, empathy, and professionalism like this is rare. Emilia, Bri, and Sofia are absolute gems, and Banfield Brier Creek is lucky to have them. Thank you again for your kindness and support—it meant everything to my family.

Zach and Dr. Shaw made Kobe and I feel like family. I really appreciated that since I don't trust ANYBODY with my dog 🐕

Thought it was a great place but after too many incidents that left my cat more injured than before I refuse to keep paying for care if its going to result in him being dragged back for things that were never an issue. NOT cat friendly at all seeing as they left him in his carrier cramped with a cone on and a bandage that one came off and two resulted in heavy swelling of his foot. Refused to admit that they either cut him or left a hole too big from iv needle resulting in glue that didnt even hold the wound in place together. I REFUSE to keep paying for worthless service thats supposed to provide care and financial support to people who love their pets. I would rather pay one big bill once a year and ensure my cat and happy and healthy. Than pay 3 times the amount and still have so many issues that they keep causing.

"We have been so impressed with the level of professionalism and care at Banfield in Brier Creek. The veterinarians are highly knowledgeable and proactive, and you can tell they are passionate about what they do. Our appointments always run smoothly and efficiently. My fur baby can be a little nervous at the vet, but the entire staff works wonders to keep her calm and happy during visits. The service is consistently excellent, and we always leave with a positive feeling."

I've had my baby under their care for three years now, and I'm completely pleased with the plan as well as treatment. Whenever I call with a concern, they've had me come so the can evaluate her quickly, and handle my concerns.

We like the care that our AJ received his 1st time here to receive his vaccination. Staff were very polite and handled our pup 🐶 with care. We also received a follow-up call the next day to make sure that he was doing ok. I am happy that we chose the Wellness Plan because it saves us money over the long run. We are looking forward to our next visit.