Paws of Pleasanton Animal Hospital

We love Dr Hardy. She always gives great advice and sits on the floor with my dog. She is great with unfriendly dogs as well. I love the staff and they are usually able to get me in within a couple of weeks. The price is a little high but it is absolutely worth it for the quality. They're the best ! They also offer great chiropractic services !

The team at Paws of Pleasanton is incredible. My dog gets a bit nervous at the vets office but each nurse and doctor always make sure to make him feel at ease. They're the most patient and allow him to approach before doing any exam. They were able to squeeze me in last minute two times this week when we really needed it. This place is busy because they're amazing but not too busy to not make the time when a pet is in need. They go above and beyond every time. Thank you Holly, Tasha, Raven, and Dr Scearce for all that you do.

Dr. Scearce is a great vet. She listens, thoroughly explains options in terms that are easy to understand, and values client input when developing a plan for each individual pet. I trust her and appreciate her time and effort. My issue is with the administration. I requested vet records to submit to my insurance company. After four days, I asked again and was told they were waiting for doctor approval. After seven days, I was again told they were waiting for doctor approval. When I attempted to ask questions about the normal process and expected turnaround time for receiving records, I was told I could often get them the same day of service. I have now been told my request will be escalated and treated as a priority today. (Note: These aren't complicated records. My dog had two appointments that were pretty basic vet care.) Waiting for insurance reimbursement of thousands of dollar is frustrating enough, but a delay caused by failure to follow through by the admin staff is cause for a mediocre review instead of the 5 stars that Dr. Scearce deserved. If you don't plan on filing an insurance claim for your pet care, I can recommend Paws of Pleasanton. If you do plan to file an insurance claim, be prepared to wait for your records.

After moving to Los Altos CA and not being able to find a vet near me that would take on a new client or see my dog within 2-3 weeks, I finally found Paws of Pleasanton. Despite it being a 1 hour drive to the vet, I had no other choice. My dog had a serious issue with his eye and needed to be seen same day, and fortunately they accommodated us. Before taking off on our drive, I checked the time and it was a 1 hour commute. Unfortunately on our drive we encountered heavy traffic and an accident which added 20 min on to our trip. I called the office to let them know that we were on our way and would unfortunately be late. They said that they have a strict 10 min policy and we were going to arrive 4min after that. They said I would have to reschedule for another day. After driving for 40 min I had to turn around and head home with my dog who was still in need of medical attention. I would not recommend this vet especially if you live an hour away and have no control of the traffic.

Straight up denied flea medicine for my pets because of "overdue annual exams". If you’re not wasting 86 dollars for the staff to listen to your pets heart, weigh them and call them overweight they’ll deny any type of medication to prescribe them. Never have been to a vet that denied medication because they were panhandling for money. Really rubbed me the wrong way that my pets were denied medication and regret spending money at this joke of a business. In the process of booking the appointment the staff failed to mention that there were overdue shots that needed to be completed too. They tried to make it right by emailing me an invoice AFTER my Pets were there and a "complimentary" nail trim. Like alright you just spent like $700 combined dollars, you should be excited that we cut their nails! And how was emailing me an invoice of the unexpected charges in the moment make it okay to just not mention that all these other action items were going to happen before I got there. Completely blindsided. Just an overall terrible experience at this place. 0/10 would not recommend this place unless you don’t care about your money or pets. Avoid this place at all costs.

I had a truly great experience at Paws of Pleasanton and am so glad I brought my cats, Sammy and Luna, here. From the start, the entire staff was kind, patient, and professional—especially Tasha, who was incredibly sweet and thorough. She took the time to explain things, answered my questions, and made what could have been a stressful visit feel much more manageable and reassuring. Dr. Ann Scearce was also fantastic. The main reason for my visit was an indoor flea issue, which had been an absolute nightmare, but they handled it calmly and efficiently. They prescribed Credelio, which worked wonders and resolved the issue quickly—huge relief. What really stood out to me was the level of care and follow-up. Dr. Scearce emailed me detailed explanations of all lab results in clear, easy-to-understand language, explained what was significant versus what wasn’t, and made thoughtful recommendations without being alarmist. When Sammy’s urine results showed elevated protein, they promptly added further testing, kept me updated as soon as results came in, and reassured me once his kidneys were confirmed to be okay. They’ve continued to be just as attentive with Luna’s results as well, and I feel confident coming back for her follow-up visit next week. Veterinary visits can be stressful—especially when lab work is involved—but Paws of Pleasanton made the entire experience feel calm, transparent, and compassionate. I never felt rushed, dismissed, or confused, and that means everything as a pet parent. Highly recommend this clinic to anyone looking for a knowledgeable, caring, and responsive veterinary team. 🐾💙 EDIT: I also wanted to add another observation from my visit that really impressed me. While waiting in the lobby, I overheard the front desk speaking with pet owners over the phone, and their knowledge, patience, and customer service stood out immediately. I especially appreciated hearing them explain that a pet would receive certain shots first and then wait a few days before starting additional medications so the pet’s system isn’t overwhelmed. That level of thoughtfulness and clear communication says a lot about how much this clinic truly cares about animal well-being, not just treatment but how it’s delivered. It reinforced my confidence that Paws of Pleasanton is a place where pets are treated carefully and responsibly, and owners are kept informed every step of the way.

I’ve been a client of this practice for five years and have always had great experiences, until I got a second kitten. That’s when everything changed. The day after we brought the kitten home, she developed diarrhea. I called to schedule an appointment, but they didn’t have any "new pet" (one-hour) appointments available for over a week. I booked the earliest one, but asked if they could at least order a fecal test in the meantime. They said no. Instead, I was told to call the next morning to try for a same-day appointment, where a vet could then order the test. I called right at 7:30 am and was able to book a same-day 30-minute appointment for 10:30 am. Problem solved, or so I thought! Minutes later, they called back and canceled it. The reason: my kitten hadn’t been seen before, so she required a one-hour appointment, which they didn’t have available for a week. I explained that this was a stray kitten with active diarrhea and asked if she could at least be briefly seen, or if I could simply pay for a fecal test and treatment. They said that wasn’t possible. Then they said they spoke to the vet, who would try to fit me in that same day but couldn’t give a time. The vet had approved a 30-minute visit, so I rearranged my day and worked from home to wait for their call. At 10:23 am, they called back and told me they actually had no availability that day at all—and that I’d have to wait a week. Their only suggestion was to call again the next morning and try for another same-day appointment. At that point, it felt like a nightmare on repeat.