Vetco Total Care

We absolutely love everyone at this clinic and trust them wholeheartedly. They’ve cared for our two puppies since they were just eight weeks old, and now at six years old, we still wouldn’t take them anywhere else. The people here are some of the kindest, most genuine souls. They truly care about your pets like their own and are incredibly understanding and communicative—something that is vital when it comes to our animals’ health and well-being. A special thank you to Dr. Sharp, Dr. Pohl, Luis, Jasmin, and Belin—you are all amazing! Every single person here makes a difference, and we are forever grateful. 💛🐾

I just wanted to thank Dr. Sharp and the whole staff for their extraordinary care to our little 7 pound 11 year old chihuahua. From the time of our dental consultation up to procedure / surgery, Dr. Sharp and the staff provided a delicate touch, empathy (I had past trauma with a bad vet) and step by step care. The reason this rating gets 5 stars is because I never felt pressured into services I didn't need. They included me in all decisions and they carefully explained the cost. They also called the day after my pups surgery to see how she's doing. We live roughly 10 miles from this vet and I came away with such confidence that I want to make Dr. Sharp our vet. Thank you team!

All staff were nice, they were very helpful, and they were all very welcoming. They were very patient and listened to my concerns, and addressed all my questions and provide a treatment plan that was best for us. Definitely recommend! 🐾

Great service! All around. The receptionist, vet tech, and veterinarian were all super kind and professional. We spent about 1 and a half hours here however the appointment felt comfortable and the vet appeared to take his time in explaining all current options and steps to follow. Pricing is average but I did feel my doggie was safe and in good hands ♥️

We had a great experience at Vetco Total Care Pasadena. The receptionist was very accommodating and helpful from the moment we arrived. Dr. Pohl and Vet Tech Jerry were attentive, compassionate, and took the time to explain everything clearly, including after-visit instructions. Most importantly, Rocket, our puppy, had a very pleasant vet visit. We truly appreciate the care and kindness shown to both pets and owners. Highly recommend!

Poor customer service at front desk; lack of care and consideration. Petco store and groomers are good and a different business, clearly better managed than the vet care area. More training necessary for at least one receptionist here

The most recent visit I had, I experienced a lack of empathy and flexibility from the man at the front desk. I was about ten minutes late to my appointment (one of those days… I was rushing to get here). My fault, I know. But after a few minutes wait in the waiting room I was told they wouldn’t be able to see my dog for his dental consultation because I was late. So there’s not really much of a grace period if you’re running late. Keep in mind I usually have to wait about 30-40 minutes to be seen every time I visit this office. I wish they would have given me a call to check in and if I was too late, then tell me that, and it could have saved me a frantic drive. Especially since I’d spoken with someone before and verbally confirmed my appointment. So okay that’s fine, I eventually asked if they could try to squeeze him in if there was a cancellation that afternoon. Was told in order to do that, I had to sit there in person and wait for up to four hours on the off chance someone cancelled…no way to give me a call and say "hey someone cancelled we can get you in if you can make it in X amount of time." Weird. The vets themselves, I have always had great experiences with. So I will give them another shot and hope that the man working the counter is not there next time.