Banfield Pet Hospital

I was greeted warmly and customer service was good and our dog’s vet called me directly and discussed my dog’s health and it was very helpful!

We have had Banfield care for many dogs over the years and have been very happy with their care team and ability to get care in a timely manner

Always a great experience! We love Dr. Chen! Thank you to all the techs who go above and beyond from drop off to pick up!

Love Banfield services and the Optimum Wellness Plans. The plans make it affordable and I've had mine since my fur babies haven't been puppies. I've seen how much I've saved versus going to vets or clinics without it. The people are great and I always get a call as a reminder when my fur baby needs a visit or a reminder of my appointment the day before. When we drop off our baby the staff are so friendly and knowledgeable. The doctors are great and have been caring for my babies for almost 5yrs. I would definitely recommend Banfield as your first choice for your fur babies care.

I have had two vet visits at Banfield. Both times I saw Dr Chen, who was awesome. She took the time to explain everything and answer all our questions. There was also a vet tech at the first visit whose name I believe was Brian. He was also awesome and took the time to talk to us and explain everything. The receptionist working at the first visit was wonderful, but the receptionist working there at the second visit was rude. Other than that, I highly recommend them.

We pay for the wellness plan specifically for the convenience of a chain hospital, certainly not for outstanding quality of service. But our recent visit demonstrated that even the convenience factor isn't reliable. They were sold out of the brand of prescription urinary food my dog eats. I wanted to buy a few cans of another brand to hold us over until our online order came. They would not allow us to buy the other brand without an appointment, even though they have access to all of our dog's records being that this is a chain. What is the point of belonging to a chain hospital if you're going to operate them as if they're separate and unaffiliated?

My dog had unexplained vomiting starting from the day I brought him home. I took him to so many vets trying to figure out what was going on, but no one really seemed to take it seriously. Most just defaulted to giving him a 3-month allergy shot without digging any deeper. It was frustrating—both because of the cost and because I felt like no one was actually helping him get better. A neighbor recommended Banfield, and signing up for the wellness plan has honestly made such a difference. Dr. Chang-Hsiu Chen and Teresa really took their time to listen to everything I’d noticed and were so thoughtful and thorough in their approach. They helped me start putting together pieces that other vets had missed, and for the first time, I felt like I had a team that actually cared and knew what they were doing. I went in again recently, and Teresa not only remembered us but was able to provide answers specific to my dog because she was so knowlegeable about everything we had uncovered about his sensitivities in previous appointments. Since then, my dog has gone from vomiting 1–3 times a week to just a few times a month—and it’s continuing to improve with the changes we’re making. I also really appreciate that with the wellness plan, I can bring him in when I need to without stressing about a huge bill just for an exam. And the chat feature on the app has been super helpful when I’ve been worried and just needed to talk to someone quickly.