Veterinary Emergency Clinic of Central Florida | Orlando, FL

Had to take my dog, Banana, in late at night on Saturday. He had been battling cancer for over a year and had severely gone downhill over the last 24 hours. He was in constant pain, shaking, lost his facilities and could barely stand. He had reached his time. Yes, there was a wait but for the people leaving bad reviews it needs to be considered that it takes time to serve everyone at a 24/7 hospital as a walk-in. It is no different than a human hospital. While my dog is my world, it's understandable that everyone else bringing a pet in to the hospital needs attention as well and the staff are doing there best to prioritize each situation accordingly. The staff at this clinic were very empathetic and professional. For having limited information on his condition as opposed to his primary vet, the veterinarian was very knowledgeable in assessing his condition and providing their opinion on options. I really appreciate how kind and caring the staff were in helping us handle Banana's last moments.

Even in an emergency keep driving past this place! If I could give negative stars I would. I waited four hours to be told they didn’t know what was wrong with my dog and the amount of blood was not profuse enough to deem it an emergency. The discharge medical documentation was completely wrong- which is astronomically medically unethical and incompetent! Just legally and morally so wrong! I had used this place before with reasonable care so in benefit of the doubt as my dog was still bleeding the next day I called back to inform them and share my ongoing concern and now extreme upset about the entire situation. They offered no assistance or console. Kept telling me to bring her back at my expensive despite recognizing their errors. They did not care in the least bit. Medical incompetence, unjust customer service and down right cold hearted. Save yourself and your loved animal from any experience here.

Took my chihuahua into this ER today. She was sickly, history of heart problems (enlarged) and liver problems. The staff was wonderful, more specifically Leslie whom we dealt with the most. My fur baby was given oxygen and we were given options, knowing outcome was unknown. While we made the painful decision to let her go, amazingly our sweet girl waited until she saw us one last time, felt our caress, love and kisses and she crossed the rainbow bridge on her own, before euthanasia had started. Her own terms, she was ready. Thank you to Leslie and everyone there for your help and compassion. My heart is broken but she was ready to let go. Always in my heart forever - we love you Bailey!

I’ve brought my dog here multiple times when her normal veterinary clinic was closed and I will not be returning. Not only are they extremely expensive, but the level of care is also lack thereof. In my most recent visit, my dog was misdiagnosed and her true condition was potentially worsened by the care provided to her at this establishment. This is also not a localized issue, considering I had a similar experience a few months ago when my dog was not properly treated for her issues. The staff is friendly but the level of care is not satisfactory in my opinion. I would recommend a different location if you want your pet to receive the best level of care possible for a premium price.

Went in at 4 am due to multiple seizures my dog was having and the nurse and vet did not seem very caring what so ever. They suggested putting her to sleep was an option because it might be the "tip of the iceberg" then recommend she get $700 worth of care with them and we transport her to another clinic to be charged $5-7000 for over night care because they close in a few hours. Asked for water for the dog and the nurse said no. Just seemed like they wanted to charge us for whatever they could and rush us out. Thankfully we did not take their suggestions and went to our primary care when they opened. They were appalled putting her down was even mentioned as she is still a happy healthy dog other than the occasional seizure, and this being the first time she has ever had multiple..She is now comfortably resting on new meds thanks to our primary. Avoid this place at all costs!! Also heard from multiple friends they had similar experiences

Words can not begin to describe how grateful I am for the staff at VEC. We were treated with such kindness, care, and compassion. Losing a pet is so extremely difficult but Bug, our technician, was very understanding and patient. They even made us a customized box and bag of his paw prints. Thank you all for being there when we needed you the most. I wish you all could have properly met Wheezy, he would have loved you 💙

One word is enough to describe this place: DISGUSTING. Your staff is cold, completely lacking empathy, and clearly does not care about animals. The only person I can exclude is the receptionist (she was so kind and really show empathy). Everyone else, from the nurse to Forrest DVM, was absolutely terrible. I brought my doxie girl in as an emergency case suffering from eclampsia. I was presented with a $2,800 estimate for a 12-hour treatment, and another option for $1,300 for 4 hours. I initially declined because I needed time to think carefully about such a huge expense. After paying $301, my little girl was handed back to me like a sack of potatoes, still feverish, dehydrated, weak, and in the exact same condition she arrived in. Less than 40 minutes later, I decided to proceed with treatment because she was getting weaker. The DVM refused to see her because she was going into surgery and she didn’t know how long it would take. My mother, crying desperately, asked, "Is my dog going to die?" and the response was horrible: "sorry, there’s nothing I can do", said with a careless shrug. Thank God we searched for another emergency clinic and were guided to Oviedo Veterinary Care and Emergency. It was the BEST thing that could have happened to us. The moment we walked in, the assistant immediately took my little girl to begin treating her fever and dehydration. They started treatment right away. I didn’t even ask about pricing. They provided the exact same treatment: IV calcium, VetLab testing, etc… and the entire visit lasted about 30 minutes for around $350. I took photos of the previous estimates and compared them to the treatment provided. It was the same IV calcium treatment. Honestly, I’m grateful you refused to treat her, because that was the BEST thing you could have done for us. The care at Oviedo Veterinary Care and Emergency was beyond incredible. The staff truly cared! You know a clinic is special when the staff smiles with you and genuinely shares your joy seeing your baby recovering. You are the WORST. Never again.