Banfield Pet Hospital

I made an appointment for 11am and was advised that although there were a few emergency surgeries scheduled, since it's just a singular vaccine my pet would be ready around 1-2. I called at 3pm as I hadn't heard back and was advised that they would be giving me a call back once they were able to attend to her. As they close at 5 I called again at 4 since I'm not leaving my cat overnight. Same thing. At 5 I showed up and finally they seem to have "started working on her". I was hesitant to drop off my cat at a vet for a singular annual rabies shot and this confirmed my fears. 6 hours later and I'm writing this review. I don't usually write reviews but if you have a pet you care about I wouldn't bring them here.

I recently moved to this area so this is now the closest location to me. I had my first visit today for Kali, my four year old mini Sheepadoodle. I have to say, I’m impressed! They got her in easily and pickup was way faster than expected with full results of her comprehensive exam. Everyone was kind, the location was easy to get to and clean, and there was plenty of parking. Our last Banfield location wasn’t bad but this one already seems much better. Nurse Nancy was so sweet too! We scheduled our next follow up appointment and I feel confident knowing I have this location nearby. Thank you guys!

Unprofessional and poorly managed. Staff was bickering and unenthused, save for the doctor. We brought our cat at 11AM, were told a single vaccine shot would be done by 1PM due to the doctor being in surgery, then had it pushed back over the phone at 3PM. By the time we returned at 5PM (closing time), they'd conveniently "just started working on her" and were done within 15 minutes. Bring your pet someplace where people actually care about your time.

This is Worst animal hospital I ever been to my dog has been gone there for 3 1/2 years never had any issues till the last year There’s so many incidents that happened. I’m just gonna tell you one of them took my pet in there for licking his paw They looked at it and said he has allergies. They suggest me to get the shot So we decided to do the shot for $66 He never stop licking his paw So we end up going back there They told me that his allergy shot is wearing off so they had to do another one So I did another one for $66 After coming home next day, my dog cannot walk. He started limping and won’t be able to stay on his paw. So I took him back there. They said that there’s nothing wrong so I went to a different Banfield 🐶 hospital. They said that he has a problem with his nail and they had to do an emergency surgery and get the nail pulled out because of this I will never ever will take my pet there for any exams or any other issues we will be stopped using them for sure Banfield 🐶 is a bad pet hospital. If you do you love your animals. Do not go here. Otherwise, you will end up losing your animals or you will have a sick animals because of them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 visit was enough for me to say this place could care less about your pets…. I would not come near any bandfield. If you look at all their reviews only one location has 4.0 rating all the other location in central Florida have almost 3.0 and going down. There is clearly a change to be made and that’s staring with this location. The techs and receptionist are rude and sour about life. If you clearly hate your job get a new one or change careers don’t take it by being rude or distance to your clients. I don’t feel like putting my business out like that one here but there should be action and accountability to be taken by everyone that works at this location. Also why make people wait on the phone for over 40 minutes not ok at all. I was here thinking I was going to loose my dog. Just don’t come to any bandfield at this point.

Do not go here. From the moment i walked in the vet tech was rude. Barely said anything to me . And the Veterinarian was short and unsympathetic while also complaining about her day. I was giving wipes and spray for my dogs possible skin irritation and now he has terrible chemical burns. DO NOT GO HERE. And what is a mediacl waste throw away fee!!!!!!

Super frustrated with the Waterford location. Twice now, the Doctor seeing my dog no longer works there and they will not approve his heartworm medication through their own Banfield shop and want me to bring my healthy dog in again for another physical when he was just seen 4 months ago and all tests were negative and was deemed healthy. What a rip off. If your animal needs any kind of recuring medicines I would not recommend this location as they change doctors often enough to inconvenience you and want you to make another appointment to establish "Doctor/patient" relationship. I will not pay another $60 something dollars for another physical, the heartworm medicine alone is $153 for 6 months, smh.