VCA MidWest Veterinary Referral and Emergency Center

I am an 18 year old vet assistant and decided to take the radiology Safety Course at VCA. The instructor was extremely sweet and gave out a lot of great information. They also provide you with a folder holding all of the materials needed to follow along with the class, which is great to use later on if you need a refresher. My favorite part was that they provided some AMAZING food, we were served Panera bagels for breakfast and Mcalister's Deli boxes for lunch. The class size was small, only about ten people, and I would definitely recommend bringing a notebook to record extra notes as there wasn't a whole lot of room for that on the papers provided in your folder. You get your certificate at the end of the session and there are some opportunities to get nice prizes if you display the knowledge you learn. Overall, it is WELL worth the $125 check and I enjoyed every minute of it!

On January 2nd I showed up to the vet early that Friday morning because my boy Kobe was complete lethargic, gums were white, he could barely walk. I got my boy out the car to take him into just be told "it’s not an emergency we can’t take him" without even checking him out taking him into a room. I’m no vet or doctor but to go to an emergency vet assuming we’d be accepted with help and comfort but that was far from the case. We got turned away and were told where else to go. Sad to say that same day what they considered "not an emergency" was indeed an emergency and my boy Kobe passed away that same day at 3:05. My boy Kobe’s liver was failing, his red and white blood cells were out of whack, and he was anemic. Not knowing if that time could’ve made a difference in his life but as an emergency vet clinic you should never turn any animal away just because you think it’s "not an emergency". Do not recommend this place and will never go back here with my animals. Do better next time because you failed us sadly.

If you are reading this review it is because you have found yourself in a situation much like us- you think your dog may have really hurt themselves and you need to be seen immediately. I cannot recommend VCA enough. Our poor boy couldn’t walk and we ended up here late at night. Intake went quickly, the staff worked fast to help elevate my dogs pain and got me in a room with more information than I could process. While the ending of our story is not what we would have wished for I will say I am grateful we ended up here. We were treated with respect, gentleness and kindness. From the front desk workers, The on call vet tec (talk blonde man), Austin , and Dr Donaldson - they were all incredibly caring and supportive. I was given time and space to say good bye and felt like I was able to grieve without judgment. I am so grateful the staff took so much time and care to help us through such a painful transition. Thank you VCA for caring for my good boy.

Excellent staff and doctors. They are very thorough and kind. We had an emergency referral from out vet to them. They were able to exchange records and discuss between docs so they were all up to date with our dogs issues. While this was an extremely high emotion situation for us, there staff were so helpful with guidance and gave us so much support. They went above and beyond.

My husband and I are so appreciative to the staff who cared for Gandalf. He was sick with pneumonia and had to upgrade to ICU for increased monitoring and treatments. Everyone was patient and kind throughout our experience. We recommend coming here if possible! The only downfall is the ICU aren't open on the weekend. We had to transfer him to another clinic where care was suboptimal. Once this clinic opened, we returned for continued management.

I’ve had to visit this emergency animal hospital several times and in stressful situations, when your regular vet is not available they have been extremely great taking care of my babies. The veterinarians and staff are incredibly knowledgeable, thorough, and patient. They take the time to explain everything clearly, answer all of my questions, and make sure I feel comfortable with the treatment plan. Most importantly, they treat my pets with genuine kindness and care, which means everything during an emergency.

Our 15 year old dog, Dublin is our first born and so incredibly loved. We always take her to the east coast with us for the summer. My husband always drives her cross country to meet us since she is a bigger dog and we don't want her to fly in cargo. We had one last amazing summer with her. We knew she was not doing well, but we wanted her back home with us so badly and my husband wanted one last road trip with her. She made it from Massachusetts to Omaha, NE, but went down hill quickly. My husband was devastated. I found VCA Mid west on the internet because it was close to where my husband was driving. We unfortunately had to put Dublin down but the staff was so incredibly kind to Dublin, to my husband and to myself (on the phone). They gave Dublin something to make her comfortable and gave my husband as much time as he needed to say good bye. They took care of everything and the cremation place was able to ship her ashes to us. We cannot thank you enough for your kindness during such a hard time for our family. I feel very blessed that we found you. Your staff is so compassionate and its obvious how much you love animals and how you understand how much they mean to their family. God Bless you!