Millard West Veterinary Clinic

Millard West has been my vet for nearly 20 years. Dr. Matt was very compassionate when we had to put my dog Xavier to sleep He was helpful when I called late about my other dog who had cancer and passed the next day after his long battle. He helped me work through geriatrics and finally end of life with my cat. He gave great care with my new puppies that came after that and another cat. He has supported me after I started my dog training business (FidelityK9). Everyone knows no business is perfect and no employee is going to represent a business as well as they should because we all have bad days but now that I started a dog training business 10 nearly 10 years ago I have found Millard vet care to be generally exceptional through all the years and countless client dogs and my staff dogs. I could go on and on about how Dr. Matt stayed late and saved the life of one of my staff dogs. Dr Scott was there for a compassionate and hard euthanasia of another staff dog. It's more important to understand that I was just a normal client when we first met. It wasn't until later that I became influential in a parallel industry and yet I have found good quality care from beginning to end.

Very disappointed with the customer service while trying to get my dog, Lola, seen for an emergency. I called the clinic over 100 times, and every single time the voicemail stated that the clinic was closed for the evening, despite the website clearly saying they open at 8:00 AM. I also called the Millard West and Elkhorn locations hoping someone could help, but all I was told was that they were fully booked. No guidance, no compassion, and no attempt to help during an urgent situation. Extremely frustrating and upsetting experience when your pet needs medical attention.

Both Dr Scott and Dr Matt took amazing care of our beloved Chelsay for 12 years. Always received great canine health care.

We have trusted our pets to Dr. Matt and Team for several years. They’re wonderful people, big hearts, and a ton of knowledge!

Matt and his staff by far are the best people to care for your pets. They care about them and you, and treat you like you are family. Matt goes above and beyond that a normal vet would not do. Thank you for being there.

I can not say enough good stuff about this place period. We have a Brittany that developed something that paralyzed him, and Doctor Scott knew what to do and treated it. It was something that otherwise we would have had to go down to Kansas and would have cost thousands of dollars. They absolutely treat all of our baby's like their own. Their staff is absolutely incredible. Always remember our babies when we bring them in. They have gone through so much with us with our different fur babies. I would recommend this location to any and all that have a fur baby. They treat them like their own. I can't say enough good stuff about them. They have always taken care of us and even squeezed us in if it's dire just so they get taken care of. We had a Bichapoo who had diabetes and was blind. He lived a long life strictly because of them. They were very aggressive in finding out what needed to be done for him and then gently treated him for the rest of his days. Our rescue Brittany has anxiety, but loves going to see. They are a clinic that cares about your babies.They're not in it to get rich.They're in it to take care of your babies. You can tell when someone cares, and they do. They call you every step of the way when they are treating them. They even do follow-up calls to see how they are doing.

We’ve been visiting this clinic with our dogs for years but my last visit has made me (or my pets, more accurately) a patient here for life. I lost my mom and had to make the difficult decision to put her dog down the same week. Dr. Matt was the kindest and most supportive vet. He talked to me about the dog and my mom and was so relatable about his own experiences. I am so terribly sad about putting my mama’s sweet old dog down but am beyond grateful to have had Dr. Matt there for it. He even sent me a personal condolence card. It’s a busy clinic, he didn’t have to do that but he did. I will never forget his kindness. He’s a great vet too and has been great with my own dogs for their checkups. Dr. Sam is also terrific, my kids love it when we get her because has such a fun way about her and includes them where she can. The office staff and vet techs are always helpful and nice.