University Animal Hospital

Dr. Otto loves us like family. I would not go anywhere else! He’s always taken such good care of all my fur babies. My dogs and I love him and everyone else at UAH.

My husband and I love University Animal Hospital! Dr. John Otto and his team are truly a team of professionals that genuinely care for the comfort and health of animals. They are the best at taking good care of our rescue cat that we adopted in 2015. Through their (at the time) partnership with Second Chance Animal Shelter, we were able to get quality vet care right after adoption and we’ve been coming back ever since! Highly recommend coming here for all vet needs.

Dr. Otto and every single person here is amazing. They truly care about pets and their owners. I trust them all and will always use this vet clinic. I find Dr. Otto’s expertise to be unmatched, thanks to him, my pup has lived many months longer than expected and I trust every suggestion he makes. I’m so thankful to him and the staff.

I always appreciate the thoroughness of my senior dog’s exams and the friendliness of the staff. Dr. Otto encourages his clients to have regular checkups to catch any health issues in the early stages. I feel that my dogs are getting the excellent veterinary care they deserve.

University Animal Hospital is the best Vet I have ever been to. Dr Otto and his team are wonderful, kind and caring. I cannot express my gratitude enough to every single one of them. I took my baby, Hakuna, to them the second I rescued him from the shelter. They took such good care of him for his entire long life. I could tell how much they all loved Hakuna and they never made me feel like they weren’t trying their hardest to help and treat him in the best way. They are fantastic. If you love your babies as much as me, I highly recommend them. Thank you all again so so so much.

I am deeply disappointed with the handling of our emergency visit to this clinic during one of the most devastating moments we’ve experienced. I initially called seeking guidance for our kitten who was in critical condition. Before I could fully explain the situation, I was told they could not provide any advice without an in-person exam. We immediately brought her in because we were trying to do everything possible to save her. When my husband arrived, our kitten was actively struggling to breathe and clearly in distress. He was told there was nothing they could do. She was taken to the back and passed shortly after. What was extremely upsetting was the lack of urgency, preparation, and clear communication during a life-or-death situation. After the fact, we were told to go to a different clinic in the future because they are not equipped to handle certain emergency procedures, and were also told we should have called ahead—despite the fact that we had already called before coming in. We understand that not every clinic is fully equipped for every emergency, but that limitation should have been communicated clearly and immediately so we could have gone elsewhere sooner. Instead, we were directed to come in, only to be told there was nothing that could be done. I advise all pet owners who are having emergencies to not ever go here!

Every employee at University Animal Hospital CARES!!!! They CARE about my experience! From the receptionists friendly and compassionate help to the assistants who show my pets kindness and compassion to Dr Moser with her knowledgeable advice and is compassionate about helping me get the best care for what I can afford. Dr Moser has researched prescriptions for me and found a newly available generic form to help save me money when I told her I wasn’t sure I could continue to afford the current medication! They are true animal lovers. When it comes time to say goodbye to one of my sweet dogs it is comforting to know they will hold my hand and be a comfort to me and my dog.