Banfield Pet Hospital

I absolutely love this place, although the personnel has changed since I started with Banfield back in 2022, the care Hannibal has received is second to none.

the hold & wait times are terrible. they act like calling them to do anything is unacceptable. today when i was there caleb was actively mocking & complaining about someone on the phone right in front of other customers. so unprofessional. i just made appointments elsewhere because i’m sick of this vets bs. the front counter employees are SO rude. i had to request never to have one of the assistants again because her attitude was so bad. they push things on you so hard to get you to spend more money. we had a wellness plan for our one cat & it wasn’t even worth it. the only thing we saved money on was our cat getting neutered. i had to request all of my records from the last year, which there are so many due to my cat being severely ill. i went to an appointment today & they said since another cat showed up they would not be able to see mine even though i scheduled an appointment on the app almost two weeks prior. they didn’t even try to contact my husband to confirm the appointment. i am sad my cat won’t be seen by the same veterinarian he has been with because she was great & knew his history perfectly. i knew i should’ve switched vet offices sooner but all of my history was there. i say go somewhere else if you want to be respected by the staff that isn’t the doctor. mind you, you can’t even be in the same room as your animal as they treat them.

My little guy, Charlie, is family to me. I feel very comfortable having him cared for at Banfield. The attention and kindness from the staff is very professional and comforting. Also, I really appreciate the aftercare/followup phone calls.

Thor needed lots of TLC on his most recent neuter surgery. The staff was very helpful and supportive.

Always friendly and kind! You can tell they love what they do! My baby is very scared of the vet but they know just what to do to make her feel calm and safe. Thank you!

Love bringing my pet to this facility they're just like one big family thank you so much

The entire staff was very friendly and professional. The vet answered all my questions and was very kind to my dog. Her assistant was also very patient and helped me choose the right food for my dog's breed and gave me helpful maintenance tips.