UrgentVet

Was recommended by the vet. It was easy to book an appointment online. It offered financial help through the process if ever needed. When I got there, I checked in on the kiosk as direct from checkin and was brought back immediately. Very friendly staff and they tell you the cost before proceeding. They were not pushy at all and made me feel comfortable with what I was choosing for my dog. Dr. Pravina Fernandez was a great listener. She respected my thoughts and suggestions and gave me her professional input. Test were not thrown at me nor made me feel bad not getting them. They were suggested in a step by step order after ruling out each possibility. My dog didn’t feel frightened and is doing better with the Doctors treatment plan. Check out was also easy. My husband wanted to pay and sent me his card via text and they were able to process the payment in that manner. Thank you Urgent Vet and staff for the nice experience and good quality care when I needed help for my dog at the moment.

I cannot speak highly enough of Urgent Vet in Newport News! On Thanksgiving day, when our dog suffered a significant injury, I called just hoping to find somewhere open — not only did they answer immediately, but they spoke with genuine care and empathy, reassuring us that they were there and ready to help in any way they could. When we arrived, they saw our dog right away and provided fast, excellent care. The entire staff was attentive, compassionate, and efficient, which meant so much to us during such a stressful situation. What impressed me even more was that two days later, they called to check on him and make sure he was healing well — that level of follow-up and kindness is rare and deeply appreciated. Their dedication and professionalism truly made a difficult day so much easier. I cannot recommend Urgent Vet in Newport News enough. We are incredibly grateful for the care they provided to our pup and to our family. Thank you, Urgent Vet! 🐾💛

Prior to yesterday (Sunday), I had never heard of Urgent Vet. My 9 year old Beagle had issues that we were not sure could wait until Monday. I googled Emergency Vets in my area at 9am and honestly, this was my only option. I made a reservation on line ( do this or you wait indefinitely if you just walk in). Easy to do! They were quite busy, so I did wait for a bit, which is not unusual at an urgent care, animal or human! I was extremely happy with the care and the professional treatment Barney received. Cullen the assistant, was amazing with him, as Barney isn't a fan of going to the Vet. The quality of care provided by the MD eased my concerns and was top notch! The fee for being seen was competitive with any emergency associated fee. Of course, there are added fees for treatments, etc. Cullen provided $$ quotes prior to treatment and of course you can accept or decline anything. I was not pushed to accept any treatment I didn't want. I will always keep them in mind for future issues with my dogs. If Urgent Vet is reading this review, Barney is doing very well today and Thanks You All So Much!

It’s an amazing hospital and I’m very thankful for the staff. I have a puppy which is 3 months old she is a Shih Tzu. The doctors help me with information of what was happing to my baby, they were very gentle and kind. I honestly was very afraid and itsy about going to any hospital or vets for pets, because she is small but UrgentVet is genuinely amazing and they also have good snacks for puppies! Thank you for helping my baby.💜🐶

Mixed feelings about this vet. Check-in was quick, the wait wasn’t bad, and my vet tech (I believe her name was Elaina) was absolutely amazing. She explained everything clearly and kept both me and my very nervous cat comfortable. We came in after a spay due to a lump near the incision, and she reassured me it was likely a harmless seroma. Unfortunately, my experience with the veterinarian was the opposite. He came in without an introduction, barely looked at my cat, and quickly stated it could be her bowel protruding. After an ultrasound, I was told with certainty that my cat needed surgery. When the vet tech returned, she explained they weren’t 100% sure and that their ultrasound equipment wasn’t as advanced as a full-service emergency vet’s. That disconnect in communication caused unnecessary stress. They did refer us to another vet who was wonderful and took great care of my cat. Pricing was reasonable and transparent, and this clinic could be a useful first step before pursuing more expensive care. That said, the vet’s rudeness and confidence in what turned out to be a misdiagnosis were extremely upsetting. Huge shout-out to the vet tech, truly amazing!

A professional and warm place to bring our well loved family member, our whippet during an emergency. She was returned to me all cleaned up with her wound carefully sutured and ready to return home. The ‘paperwork’ was all handled electronically and sent to my email for a more leisurely time to check things out. I was consulted for each step in our whippet’s procedure and felt as though I received respect and consideration. Thank you!

I had to bring my shiba here because something happened to her eye and it was swollen. I had been up since 3pm the other day because I work third shift. I can’t remember the vets name, but I think the technician name was Tiffany. They were both very kind and treated my baby with such compassion. She has only been on the medication for a couple of days and she is almost back to her normal self. 10/10 would recommend.