Pet Doctor 911

I had a great experience with Pet Doctor 911. The service was excellent and very quick, which really put me at ease. The vet took the time to explain everything in detail and answered all of my questions without rushing. Most importantly, I loved the way my dog, Mimi, was treated. She was handled with so much care, patience, and kindness. This truly made a difference. You can tell they genuinely care about animals and their owners. I highly recommend Pet Doctor 911 to anyone looking for compassionate and professional veterinary care.

I took my cat here several months ago but never got the chance to share my experience. On May 3rd, I brought my cat in for FIC. He was in critical condition, and sadly, we had to make the heartbreaking decision to put him down. It was one of the hardest moments of my life, but the staff member who administered the euthanasia solution made such a deep impact on me. She was incredibly kind and compassionate, and her empathy brought a sense of comfort during an unbearable time. I still remember her words: "This is the most selfless thing you can do." Those words have stayed with me ever since. I recently had to say goodbye to another one of my cats, who was 11, and remembering what she said truly helped me find peace in that moment. I wish I remembered her name, she was white complected with blonde-ish hair, but I will never forget her kindness. It takes one thing to work at a veterinary hospital, but it takes something much greater to truly feel and show empathy. My experience was painful, but that compassion meant more than I realized. This place was wonderful, and I’m deeply grateful for the care they gave.

Thank you to Pet Dr. for always being there for us! A special thank you to the wonderful front staff — Jessica, Vero, Vee, and Mrs. Aimee — for being so kind and humble. To my vet tech, Jazmin, thank you for being so caring and gentle with my fur baby. And to Dr. Rojas, you are truly an amazing veterinarian. Thank you all again a million times over for your compassion and care!

When my dog was suffering from acute kidney failure, I rushed him to this vet, thinking he would be helped. However, when we arrived, the dayshift tech made us wait for almost 3 hours because his gums were reactive, therefore he was not "a critical case". He died about two weeks later. The evening shift was absolutely wonderful, they made him a priority and made him comfortable during his final days. The dayshift could care less. If he office wants to reach out, look up his name "Tex," a golden Labrador Retriever.

Receptionists were amazing and helpful, the technician was understanding and nice . The vet however , was not helpful. my cat seemed to have ate something she shouldn’t have and was very lethargic and her temperature was dropping quickly the dr took one look and said she needed X-rays which we found ridiculous since she doesn't climb anything too high . I asked if they could please do bloodwork and he laughed at me and said yea sure the technician will come talk to you about it . Long story short , they wanted to do an X-ray still so I refused since she was walking fine : the dr just laughed and left . I would do anything for my furballs but he was not respectful at all. Thankfully she’s doing way better now.

Extremely over priced. Do not take your pet here. They are the only vet clinic open 24/7 and take advantage of that. Took my dog for an obstruction in the evening and they had him waiting for over two hours while he was laying on the floor in the waiting area drooling and breathing very rapidly because it "wasn’t an emergency". One employee came to check on him and said he was unresponsive and took him to the back to finally be seen. He was unresponsive when we came in and we ultimately had to put him down after waiting so long. They charge $600 right off the bat for any emergency. An additional $200 something for cremation. My total came out to $1600 after other additional charges. I’ve lived in multiple different cities and this one by far is the most over priced I’ve been to.

We took our small dog Thursday evening the 26th because it had been bit on its face causing his right eye to pop out and trauma to his face. The receptionist tried to get us seen right away but the rude lady Vet Tech said it was non urgent and didn’t even take a look at his wound. We waited for 2 1/2 hours in the lobby to be seen. When we were finally taken to the exam room, we were told that the Vet Tech would be in very shortly to start the process so our dog could be seen by the Dr. we waited another 2 1/2 hours and not a single person who was working there came in to see us. We got tired of waiting and decided to leave. We politely told the receptionist that we were leaving because not a single person went in to see us regarding our dog. She then apologized and said that she would call the Vet Tech to have them see us. Again we politely told her that we were leaving and not ever returning back for any other medical reason for any of our pets. The only person that tried to help us was the receptionist no one else. Thank God for Arroyo Veterinary Hospital and Dr. Michel and her staff for seeing us first thing Friday morning and working us into their schedule as a walk in. I don’t recommend Pet Dr 911 and will never return there for anything. Unfortunately our small dog lost his right eye because he was not treated within a timely manner. What I don’t understand is how could the Vet Tech make a medical decision to not have our dog treated right away without even looking at his wounds?