Banfield Pet Hospital

I have been taking my fur baby to Banfield for two years now and I have always loved the service they provide. Whether it’s a wellness check or sick visit, they provide quality care for my baby. The staff is amazing! They always make us feel like our concerns are valid and very supportive. I definitely recommend Banfield to anyone with fur babies. Best team ever!!!

Don’t understand the negative reviews for this location. Take my dog here for all appointments and his exams, never any issues. The girls in the front are always so sweet. The visits are always quick and they explain everything clearly. Yes, sometimes there is a line and they’re a little more busy, but have some patience!

I can’t say enough good things about Banfield Pet Hospital! My 10-year-old Great Dane suddenly developed what turned out to be an ear infection, I called in a panic, expecting to wait days for an appointment, but the team was incredibly accommodating and managed to squeeze us in. That kind of responsiveness when your pet is in pain means everything. The staff was warm, patient, and genuinely caring from the moment we walked in. They took the time to thoroughly examine his ears and prescribed the right treatment to get him feeling better quickly. We’ve had great experiences here before, but this quick action during an urgent situation really stood out. Thank you to the whole team for taking such good care of my big boy, I appreciate it from the bottom of my heart.

I brought my dogs in for their comprehensive exam and added a few additional services during the visit. However, the appointment took much longer than expected, and I ended up canceling one of the services because of the wait. I understand that vet visits can take time, but the length of the visit was frustrating. I hope the clinic can work on improving efficiency and communication about wait times.

This is the worst place to take your pets. For starters, they are never available when you need to take your pet as an emergency. You will be told to go to another emergency vet/clinic, even if you have a current membership because they are too full to see your pet. Staff and doctors never call you back when they say they will. They take forever to answer the phone, that’s if they actually answer it! The most unprofessional and unhelpful group I have ever dealt with. I can’t wait until my membership's expires!

I called Banfield McAllen, but the front desk didn't have a bilingual staff member available. I was kept on hold for over 10 minutes and eventually hung up because no one ever answered. It is unbelievable that they don't have a bilingual assistant in McAllen, where 80% of the residents speak Spanish; it is a complete lack of professionalism.

We took my 10 year old pup to them for an ear infection. Honestly they treated my old girl so nice and the staff was very professional and focused. Her consultation took 2 hours and it was so worth it!