Banfield Pet Hospital

I'm a first time dog dad and i had brought in my 5 year old Bernese Mountain Dog in for a yearly check up and yearly shots. The staff was incredible and took care of my girl in the best way possible and after telling them the concerns i had they addressed them right away and answered any questions i had. They even boarded her for the dental cleaning she got since I had work. They worked with me on what's affordable and they offer a great payment plan. Overall great experience and I'll make sure to come back

Advertised that your first exam is free, but didn't honor it. Vet acknowledged how healthy my dog was, especially for her breed, but still proceeded to lecture about her raw dog food diet. Charged a huge fee for an eye test, but after finding nothing wrong, they still issued some crazy over-priced eye drops. Spent hundreds, but didn't feel confident that I needed to. It was also annoying since I thought the exam was going to be free. It feels like they take advantage of the fact that we love our pets and want to do anything in our power to give them a good life. Kind of like the shady auto mechanic that takes advantage of people who don't anything about cars. The front desk person and assistant were great. Giving 2 stars for them.

In the end of July 2023, I had taken my dog to Banfield pet hospital in maplewood for a routine checkup and vet appt. During this time they offered to shave areas of my dog as he’s prone to hair matting, which I was initially thankful for; in retrospect, this decision has spiraled into an almost year long skin infection and irritation. The shaving they performed was botched and hacked up my dogs skin, resulting in the creation of a skin infection which has now lead into months long skin irritation and discomfort. Banfield failed to take responsibility for their actions and from there refused to appropriately treat and care for my dog unless we brought him back to their facility, which I was uncomfortable doing. We asked multiple rounds of questions regarding my pets care over the phone with assurance they would call back and assist which never occurred, even after repeated follow up. I sent the below photos to show proof of their "care" to which there was no acknowledgement of their actions. Since then his skin is incredibly infected and now his fur is falling out. Overall incredibly displeased and disappointed in the care given to my pet and I would warn others to consider another veterinarian or Banfield location.

Made an appointment, except when we got there the appointment didn't exist. I put in a verification code to confirm the appointment, got to a appointment confirmed page, we get there and we can't be seen. Then the receptionist said 4 times we can wait an hour and a half to be seen (with my cat screaming its head off in the carrier). Why would I torture my cat sitting there for an hour and a half? Thank GOD my cat wasn't in need of emergency services. I can't imagine how someone would feel if this happened to their sick pet when every minute and hour counts. This type of issue in an emergency situation could be life or death for the animal.

If I could give this place - stars I would. I brought my 3 month old kitten in here. The staff were nice I thought it would be a good first visit (since I’m a first time cat mom). He was clearly sick from something in his litter and I told the vet tech this and she said she’d talk to the doc. The doc came in very off Standish and wouldn’t listen to my concerns or questions kinda seemed like she just wanted out of there. I asked what’s going on with him and she told me he was an healthy boy and if anything changes to come back in. Mind you he was sneezing blood and open mouth breathing. He was clearly sick and had something. I decided after two days to bring him to a different Banfield and they were great immediately understood he had something he severe going on and treated him. They also let me know he was severely underweight for his age and had ear mites(the other vet didn’t mention any of that). Long story short do not go here for your pets treatment unless they are 100% healthy because they won’t treat them and send them on their way.

We took our cat to get Spayed, she was sent home with a cone for us to put on her, it didn’t come close to fitting her. One hour later she bit open her incision, when I called to tell them what happened I was told "we should make sure the cones fit before they leave"

The bald male Vet and female assistant wanted to take my dog to the back room for work…. No reason given. Maybe they wanted to see if I was actually going to let them take my dog to the back without me. But why? They had ill intentions for me and my amazing dog. I had a feeling of discernment , It felt like they were going to stick strange needles or spay her without my knowledge. That’s a large lawsuit, for you vets and assistants out there. Don’t take it upon yourself to decide what you do to my pet, my family member without my consent. Explain why .