West Towne Veterinary Center

Their groomer Corina is superb, the best I've found in Madison. However, the rest of their operation has terrible customer service. The website is awful for making appointments. When my dog died I asked them to stop contacting me about overdue vaccines for him, but they contacted me anyway.

They spam WAY too many emails and phone texts for everything, it's so incredibly obnoxious. I've blocked like 3 numbers/emails from them and there's still more. The thing is that I still want yearly reminders which I might not get anymore. Oh and their online scheduling app is totally worthless. To reply to the below: My cat was in a month or so ago, I use different emails.

I took my dog here for grooming and had a great experience. It was $55 for a bath and brush (shiba inu) which is very reasonable. The groomer was able to get a ton of fur off my dog. Most importantly, my dog did not seem stressed when I picked her up and was very happy when we got home. She even got a cute feather collar clip! We will be back!

Tried to charge us $1300 to neuter our 25lb dog then the vet tech literally laughed at me when I said that was an absurd price. We found a new vet much nicer, only cost $350 total for the procedure, find someone else they don't care about you or your pet just the money. Invoice posted, blood work was separate $150 I don't have a photo of that one

I have kenneled our cat on several occasions and he has been taken care of very well. He loves it there! When we ask him if he wants to go to the "condo", he knows and perks up!!!❤️❤️❤️🐈‍⬛❤️❤️❤️❤️❤️

Words cannot describe how much I depend on my little toy poodle as my Service Animal. He is literally a lifesaver. The past 6 months have been a nightmare of him inexplicably and suddenly yelping in pain with no indication of what's causing it. It rips my heart out of my chest every time I know he's hurting and I can't figure out how to fix it! Add to that the thousands I've spent at veterinarians trying to diagnose and treat the issue. UNTIL I got referred to West Towne. They had a handle on the problem almost immediately. They didn't waste my time or money with a "wait and see" attitude. They actually took him in the NEXT DAY, put him under and found a severely decayed spot where he'd previously had some teeth removed. It was almost like he had a pea-sized bit of sharp gravel stuck in his mouth that was infected! No wonder he was sick! They excised the bit of matter and he's already his playful self again! They weren't the least expensive vet I ever went to, but THEY GOT IT RIGHT THE FIRST TIME! I'd recommend them for anything, but their specialty in dental care is superlative. SIX STARS for West Towne Veterinary Center!

I have had my cat Gracie in to West Towne Vet for nail trims.as needed. On 11/15/24, I received a dunning email for $34.20 for two undated nail trims. However, I always paid for nail trims at the counter on my way out the door with Gracie. I do not skip out on bills EVER. After more emails I finally received the dates - 4/5/24 and 10/26/23. The 10/26/23 visit was paid for, as evidenced by my credit card statement. The 4/5/ 24 visit does not exist. I had Gracie’s nails trimmed by Dr. Jim Stevenson, my regular vet, on 4/22/24. I provided an invoice from Oregon Vet for that date. Throughout the whole email string, Eli was insulting. He told me to approach "situations like this with a bit more humility ." Yesterday I received yet another email from Morgan dunning me for $17.10 for a 4/5/24 visit. Someone inside West Towne Vet is playing games with your accounts. See the whole email string beginning with 11/15/24. If you do not have it, I will be glad to provide a copy.