Cat Care Clinic - West

My cat was elderly by the time we started going to Cat Care Clinic, and the doctors and all other staff were the absolute best case scenario for his needs. Any time we were faced with difficult news or decisions, their team made it easy for me to understand and weigh my options. My cat grew up feral, and was a bit spicy when he went to the vet. This clinic was always great handling him. They were often able to fill prescriptions or provide small amounts of food on short notice, and they helped us plan ahead. I strongly recommend this facility to anyone in the Madison area!

The staff at both the East and West clinics have been fantastic every time I bring my cats in. I genuinely appreciate all of them. I’ve been bringing my cats to this clinic for 7+ years. Other clinics treated my cats like pets. The Cat Care Clinic staff treat them like my babies. They are kind, patient, always willing to answer all the questions that run through my mind (very adhd friendly and accepting), and very responsive with email. And they’re always kind and loving when interacting with my babies.

I took my two kitties here for years and didn’t realize how awful it was until I got a new vet. They don’t care about your cats at all, only money. The absolute worst part was when I had to put my 18 year old kitty down, a vet tech kept coming in with a card reader and awkwardly asking for money before my cat had even passed. I couldn’t even say goodbye to my baby properly. Then, my cat’s ashes got LOST and whenever I called in, they said… oh did you want her ashes back? Even though I paid for a single cremation and obviously wanted them. I had to just call the cremation place myself and find out where she was. AWFUL. They refused to send prescriptions anywhere else, I was paying THREE TIMES the cost for my cat’s pills. My current vet has no issue sending them to Costco so I can save money. And one time when my cat was sick, we arrived and were checked in and put into a room… 15 minutes later they called me and yelled at me for being late as no one had actually checked us in. No apology was given. Any time I needed a pill refill I had to call three time as they always messed up or forgot- it was never filled on time. DO NOT TRUST THEM WITH YOUR CAT.

Hands down the best experience I have ever had at a vet. Everyone here really cares about cats and it shows. The exam rooms are designed with cats in mind and it really makes a difference. My kitty had dental work done and I was a nervous wreck the entire time. The staff was patient with me and gave me updates while she was under, which I really appreciated. I had a clerical issue with my bill and it was corrected quickly. Overall wonderful place with wonderful people!

Cat Care Clinic is the only place I trust with my baby. After having a frightening experience with another Madison vet, Dr. Kelton saved the day. Dr. Kelton and really all the staff (including the boarding folks) truly care for my cat. They always follow up after he visits (medical appointments and boarding). They are so accommodating and make me feel less crazy for being obsessed with my feline. Update: We still LOVE Dr. Kelton. Best vet ever! Can't wait to see the new clinic on Odana. Update 2: The new location on Odana is so chic! You can tell the office and rooms were designed with cats in mind. As always, the staff is so friendly. Dr. Kat was amazing with my two kitten additions.

Their doctors are either incompetent or malicious, unsure of which one. Their expensive care plan for my cat who they "failed to be able to diagnose" made him even sicker and they suggested euthanasia. I took him to a different place to avoid the cat care clinic's very overpriced euthanasia service and the doctors there were able to diagnose him with fatty liver disease after just a few questions and make a treatment plan that actually worked and he's perfectly healthy now. I've been told several times the cat care clinic was looking into the possibility of me getting a refund for the long list of unnecessary medications that made him more ill but still have not heard back after several months. Do not bring your sick animals here.

We ran into an emergency where we had to quarantine our cat for 10 days with very short notice. After calling around multiple places in the Madison area, all of which were booked or did not do quarantine, this place went above and beyond. They said they did not normally do quarantines like we were looking for, especially since we weren't a previous customer, but the receptionist talked to the owner and they made an exception for us out of kindness. In a time of stress, the Cat Care Clinic took the burden off us and quarantined Twinkie. She was required to do 3 check-ups during the 10 days and was treated very well. We were not originally told we could visit, but they made an exception once again and allowed us in during her check-ups. This was especially helpful to me since Twinkie is somewhat of a therapy cat for me and it made me anxious knowing she was going to be alone for 10 days. She was treated very well during the entire time. We are incredibly grateful for the time, patience, and generosity that both us and our cat were shown. I could not recommend this place more.